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PagerDuty Operations Cloud vs Splunk AppDynamics comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.8
PagerDuty Operations Cloud efficiently handles alerts, improves response times, reduces downtime, and enhances customer satisfaction and reliability.
Sentiment score
7.3
Splunk AppDynamics enhances productivity and client experiences by resolving issues quickly, boosting application quality, and saving time and costs.
 

Customer Service

Sentiment score
8.1
PagerDuty Operations Cloud is highly rated for responsive, effective customer support, with most issues resolved swiftly under 24 hours.
Sentiment score
7.3
Users appreciate Splunk AppDynamics support but note slower responses for complex issues and room for technical improvement.
AppDynamics is much more helpful.
The customer service and support are helpful and responsive.
 

Scalability Issues

Sentiment score
7.8
PagerDuty Operations Cloud excels in scalability, integration, and management, though licensing costs may pose scaling challenges for enterprises.
Sentiment score
7.4
AppDynamics offers scalable solutions for diverse environments, though some users encounter cost and configuration challenges in large deployments.
The product was highly scalable, with no limits on the number of applications or event routing rules.
We have reached maximum capacity in our tier, and extending capacity has not been cost-effective from Splunk's perspective.
I did not find any Docker solution available with it, and a separate instance has to be installed.
 

Stability Issues

Sentiment score
8.3
PagerDuty Operations Cloud is praised for stability and reliability, with quick resolutions for rare notification delays and effective support.
Sentiment score
7.7
Splunk AppDynamics is stable and reliable, with minor glitches; frequent updates improve its performance and address issues.
It is necessary to conduct appropriate testing before deploying them in production to prevent potential outages.
I can rate it nine out of ten.
 

Room For Improvement

PagerDuty users seek better time zone handling, UI intuitiveness, integration, automation, and efficient incident management with enhanced analytics.
Splunk AppDynamics needs a more intuitive interface, easier integration, improved monitoring, and clearer documentation, with simplified licensing and alerts.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Splunk AppDynamics provides an end-to-end view of the application but misses the infrastructure part, which is crucial.
A good integration with Splunk would be very interesting, as Splunk is a good product for logs, and that part is currently missing in Splunk AppDynamics.
If AppDynamics could develop a means to monitor without an agent, it could significantly improve application performance and reduce potential problems.
 

Setup Cost

PagerDuty Operations Cloud offers flexible pricing, but costs can be high; users find it competitive and valuable.
Splunk AppDynamics pricing is complex and costly, offering value for larger enterprises but challenging for smaller organizations.
Customers have to pay a premium price, however, they receive considerable value from the product.
All these solutions at the moment are cheap, but it is like paying for insurance; you pay insurance to avoid major damage.
 

Valuable Features

PagerDuty Operations Cloud provides seamless incident management with integrations, automation, and user-friendly features, enhancing alert routing and communication.
Splunk AppDynamics offers comprehensive visibility with real-time alerts, intuitive dashboards, and easy integration, enhancing operational efficiency and performance monitoring.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
What I like the most about Splunk AppDynamics is the end-to-end observability for the application, along with traces.
The baseline of all metrics in the Splunk AppDynamics database is very interesting. It can send alarms or alerts when the database baseline is not correct.
The feature that I appreciate in AppDynamics Browser Real-User Monitoring is the intuitive and user-friendly dynamic mapping it creates for workflows.
 

Categories and Ranking

PagerDuty Operations Cloud
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Process Automation (14th), IT Alerting and Incident Management (1st), AIOps (9th), Critical Event Management (CEM) (1st)
Splunk AppDynamics
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
246
Ranking in other categories
Application Performance Monitoring (APM) and Observability (3rd), IT Infrastructure Monitoring (4th), IT Operations Analytics (2nd), Mobile APM (2nd), Container Monitoring (3rd)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. PagerDuty Operations Cloud is designed for IT Alerting and Incident Management and holds a mindshare of 21.4%, down 30.0% compared to last year.
Splunk AppDynamics, on the other hand, focuses on Application Performance Monitoring (APM) and Observability, holds 4.7% mindshare, down 6.1% since last year.
IT Alerting and Incident Management
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Muhammad Zeeshan Siddiqui - PeerSpot reviewer
Dynamic mapping enhances workflows that are user-friendly
One aspect that requires improvement is the agent. Without an agent, gathering sufficient information on applications is challenging. Additionally, the agent sometimes creates performance issues in production environments. If AppDynamics could develop a means to monitor without an agent, it could significantly improve application performance and reduce potential problems. Moving to an agentless solution, like what some competitors are doing, would be beneficial.
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
12%
Manufacturing Company
7%
Healthcare Company
6%
Educational Organization
47%
Financial Services Firm
16%
Computer Software Company
9%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit
Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...
 

Overview

 

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management. Updated: April 2025.
850,760 professionals have used our research since 2012.