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Amazon Comprehend vs IBM Watson Studio comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon Comprehend
Ranking in Data Science Platforms
21st
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
IBM Watson Studio
Ranking in Data Science Platforms
10th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
15
Ranking in other categories
AI Development Platforms (10th)
 

Mindshare comparison

As of August 2025, in the Data Science Platforms category, the mindshare of Amazon Comprehend is 0.5%, down from 0.6% compared to the previous year. The mindshare of IBM Watson Studio is 2.0%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Data Science Platforms
 

Featured Reviews

Ashish Lata - PeerSpot reviewer
Integration with automation tools enhances customer sentiment analysis
Comprehend is a useful service for sentiment analysis as it analyzes customer transcripts to evaluate interactions between customers and agents. It provides scores indicating whether sentiments are positive, negative, or neutral. The integration with AWS services like DynamoDB and Lambda facilitates automated analysis, contributing to more informed assessments of customer interactions.
Abilio Duarte - PeerSpot reviewer
A highly robust and well-documented platform that simplifies the complex world of AI
The main challenge lies in visibility and ease of use. Providing training sessions can be immensely helpful in helping users navigate and understand the tool's potential. This approach would empower users to explore and make the most of the tools and technologies at their disposal. Another area where IBM could enhance its offering is by providing more visibility to end users regarding the vast potential that Watson offers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I am totally happy with AWS support, as they provide excellent solutions."
"Amazon Comprehend works with a large pool of doctors. They're building the product based on working with domain experts."
"Watson Studio is very stable."
"It is a very stable and reliable solution."
"It has a lot of data connectors, which is extremely helpful."
"IBM Watson Studio consistently automates across channels."
"The most important thing is that it's a multi-faceted solution. It's a kind of specialist, not a generalist. It can produce very specific information for the customer. It's totally different from Google or any search engine that produces generic information. It's specialty is that it's all on video."
"It is a stable, reliable product."
"Technical support is great. We have had weekly teleconferences with the technical people at IBM, and they have been fantastic."
"It has greatly improved the performance because it is standardized across the company."
 

Cons

"There is room for improvement in terms of accuracy. For example, when a sentence expresses a negative sentiment, such as 'I want to cancel my credit card,' it is crucial for the system to accurately identify it as negative."
"It is a bit complex to scale. It is still evolving as a product."
"So a better user interface could be very helpful"
"Watson Studio would be improved with a clearer path for the deployment of docker images."
"The decision making in their decision making feature is less good than other options."
"Some of the solutions are really good solutions but they can be a little too costly for many."
"We would like to see it less as one big, massive product, but more based on smaller services that we can then roll out to consumers."
"Initially, it was quite complex. For us, it was not only a matter of getting it installed, that was just a start. It was also trying to come up with a standard way of implementing it across the entire organization, which had been a challenge."
"I think maybe the support is an area where it lacks."
"One area that could be improved is the backup and restoration of the database and the overall database configuration."
 

Pricing and Cost Advice

Information not available
"The pricing is generally reasonable and straightforward but can vary significantly depending on the specific workloads in use."
"Watson Studio's pricing is reasonable for what you get."
"IBM Watson Studio is an expensive solution."
"IBM Watson Studio is a reasonably priced product"
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
10%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Amazon Comprehend?
Regarding improvements, I would focus on accuracy. For example, if a customer says, 'I want to cancel my credit card,' it should clearly be identified as a negative sentiment. Improving accuracy in...
What is your primary use case for Amazon Comprehend?
I have used Amazon Comprehend primarily for sentiment analysis in my project. I analyze customer transcripts to determine if they are satisfied with the agents they interact with. I store the trans...
What advice do you have for others considering Amazon Comprehend?
I would rate Amazon Comprehend an eight out of ten because there is always room for improvement, especially in terms of accuracy. For those new to Comprehend, understanding its usage and reviewing ...
What is your experience regarding pricing and costs for IBM Watson Studio?
IBM Watson Studio is considered rather expensive, with a rating of six or seven. The pricing could be optimized relative to the features and capabilities of the product.
What needs improvement with IBM Watson Studio?
IBM Watson Studio, while powerful, lacks user-friendliness. It is not easy to use, particularly for medium or small enterprises or less experienced staff. Another aspect that requires improvement i...
 

Also Known As

No data available
Watson Studio, IBM Data Science Experience, Data Science Experience, DSx
 

Overview

 

Sample Customers

LexisNexis, Vibes, FINRA, VidMob
GroupM, Accenture, Fifth Third Bank
Find out what your peers are saying about Amazon Comprehend vs. IBM Watson Studio and other solutions. Updated: July 2025.
865,140 professionals have used our research since 2012.