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Amazon Comprehend vs Amazon SageMaker comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon Comprehend
Ranking in Data Science Platforms
19th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Amazon SageMaker
Ranking in Data Science Platforms
2nd
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
37
Ranking in other categories
AI Development Platforms (5th)
 

Mindshare comparison

As of June 2025, in the Data Science Platforms category, the mindshare of Amazon Comprehend is 0.5%, down from 0.7% compared to the previous year. The mindshare of Amazon SageMaker is 6.5%, down from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Data Science Platforms
 

Featured Reviews

Ashish Lata - PeerSpot reviewer
Integration with automation tools enhances customer sentiment analysis
Comprehend is a useful service for sentiment analysis as it analyzes customer transcripts to evaluate interactions between customers and agents. It provides scores indicating whether sentiments are positive, negative, or neutral. The integration with AWS services like DynamoDB and Lambda facilitates automated analysis, contributing to more informed assessments of customer interactions.
Saurabh Jaiswal - PeerSpot reviewer
Create innovative assistants with seamless data integration for large-scale projects
The various integration options available in Amazon SageMaker ( /products/amazon-sagemaker-reviews ), such as Firehose for connecting to data pipelines, are simple to use. Tools like AWS Glue ( /products/aws-glue-reviews ) integrate well for data transformations. The Databricks ( /products/databricks-reviews ) integration aids data scientists and engineers. SageMaker is fully managed, offers high availability, flexibility with TensorFlow ( /products/tensorflow-reviews ), PyTorch ( /products/pytorch-reviews ), and MXNet ( /products/mxnet-reviews ), and comes with pre-trained algorithms for forecasting, anomaly detection, and more.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I am totally happy with AWS support, as they provide excellent solutions."
"Amazon Comprehend works with a large pool of doctors. They're building the product based on working with domain experts."
"I have seen a return on investment, probably a factor of four or five."
"The evolution from SageMaker Classic to SageMaker Studio, particularly the UI part of Studio, is commendable."
"The most valuable features are the ability to store artifacts and gather reports and measures from experiments."
"The Autopilot feature is really good because it's helpful for people who don't have much experience with coding or data pipelines. When we suggest SageMaker to clients, they don't have to go through all the steps manually. They can leverage Autopilot to choose variables, run experiments, and monitor costs. The results are also pretty accurate."
"I have contacted the solution's technical support, and they were really good. I rate the technical support a ten out of ten."
"The technical support from AWS is excellent."
"The most tool's valuable feature, in my experience, is hyperparameter tuning. It allows us to test different parameters for the same model in parallel, which helps us quickly identify the configuration that yields the highest accuracy. This parallel computing capability saves us a lot of time."
"The support is very good with well-trained engineers whose training curriculum is rigorous."
 

Cons

"There is room for improvement in terms of accuracy. For example, when a sentence expresses a negative sentiment, such as 'I want to cancel my credit card,' it is crucial for the system to accurately identify it as negative."
"It is a bit complex to scale. It is still evolving as a product."
"For any cloud provider, the cost has to be substantially reduced, especially in the case of Amazon SageMaker, which is extremely expensive for huge workloads."
"The dashboard could be improved by including more features and providing more information about deployed models, their drift, performance, scaling, and customization options."
"Scalability to handle big data can be improved by making integration with networks such as Hadoop and Apache Spark easier."
"The pricing of the solution is an issue...In SageMaker, monitoring could be improved by supporting more data types other than JSON and CSV."
"Amazon SageMaker could improve in the area of hyperparameter tuning by offering more automated suggestions and tips during the tuning process."
"Creating notebook instances for multiple users is pretty expensive in Amazon SageMaker."
"Improvements are needed in terms of complexity, data security, and access policy integration in Amazon SageMaker."
"SageMaker would be improved with the addition of reporting services."
 

Pricing and Cost Advice

Information not available
"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a six out of ten."
"I would rate the solution's price a ten out of ten since it is very high."
"Amazon SageMaker is a very expensive product."
"In terms of pricing, I'd also rate it ten out of ten because it's been beneficial compared to other solutions."
"Databricks solution is less costly than Amazon SageMaker."
"The cost offers a pay-as-you-go pricing model. It depends on the instance that you do."
"The pricing is complicated as it is based on what kind of machines you are using, the type of storage, and the kind of computation."
"I rate the pricing a five on a scale of one to ten, where one is the lowest price, and ten is the highest price. The solution is priced reasonably. There is no additional cost to be paid in excess of the standard licensing fees."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
19%
Computer Software Company
12%
Manufacturing Company
8%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Amazon Comprehend?
Regarding improvements, I would focus on accuracy. For example, if a customer says, 'I want to cancel my credit card,' it should clearly be identified as a negative sentiment. Improving accuracy in...
What is your primary use case for Amazon Comprehend?
I have used Amazon Comprehend primarily for sentiment analysis in my project. I analyze customer transcripts to determine if they are satisfied with the agents they interact with. I store the trans...
What advice do you have for others considering Amazon Comprehend?
I would rate Amazon Comprehend an eight out of ten because there is always room for improvement, especially in terms of accuracy. For those new to Comprehend, understanding its usage and reviewing ...
How would you compare Databricks vs Amazon SageMaker?
We researched AWS SageMaker, but in the end, we chose Databricks. Databricks is a Unified Analytics Platform designed to accelerate innovation projects. It is based on Spark so it is very fast. It...
What do you like most about Amazon SageMaker?
We've had experience with unique ML projects using SageMaker. For example, we're developing a platform similar to ChatGPT that requires models. We utilize Amazon SageMaker to create endpoints for t...
What is your experience regarding pricing and costs for Amazon SageMaker?
The pricing is high, around an eight. However, SageMaker offers free trials for the first two months, allowing users to determine which features they need. It is considered value for money given it...
 

Also Known As

No data available
AWS SageMaker, SageMaker
 

Overview

 

Sample Customers

LexisNexis, Vibes, FINRA, VidMob
DigitalGlobe, Thomson Reuters Center for AI and Cognitive Computing, Hotels.com, GE Healthcare, Tinder, Intuit
Find out what your peers are saying about Amazon Comprehend vs. Amazon SageMaker and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.