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Alibaba Cloud vs Amazon AWS vs Microsoft Azure comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of April 2026, in the Infrastructure as a Service Clouds (IaaS) category, the mindshare of Alibaba Cloud is 7.2%, down from 11.4% compared to the previous year. The mindshare of Amazon AWS is 17.4%, up from 14.7% compared to the previous year. The mindshare of Microsoft Azure is 9.9%, down from 19.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Infrastructure as a Service Clouds (IaaS) Mindshare Distribution
ProductMindshare (%)
Microsoft Azure9.9%
Amazon AWS17.4%
Alibaba Cloud7.2%
Other65.5%
Infrastructure as a Service Clouds (IaaS)
 

Featured Reviews

Salahuddin Shaikh - PeerSpot reviewer
Site Reliability Engineer at EPAM Systems
Alibaba Cloud has evolved a lot in all specially in AI space, but still needs to improve the support offered to users.
The part where the product lacks is not because of the services it offers. The support offered by the tool is ridiculous. Whenever you raise the support ticket, someone from China comes over the phone. When I used to raise a ticket for support, some person from China came along with another English-speaking person to whom I had to explain my issues, after which the English-speaking individual used to translate it into Mandarin for the person from China. The Chinese person used to explain something in Mandarin to the English-speaking person, and it used to keep happening continuously, making it a hectic support service from Alibaba Cloud. The support was time-consuming, and it was also frustrating. As a technical person, if you are someone who is expecting something to be done as soon as possible and the support services offered to you turn out to be time-consuming and frustrating, then it won't be a great experience for the users.
Asif  Meem - PeerSpot reviewer
Senior Machine Learning Engineer at sportsbet
Managed cloud services have helped accelerate experiments with flexible configuration options
Sometimes the costs associated with spinning up a service, especially managed services, have implications. For example, if I create a Glue job, that will create S3 buckets and other resources that have cost implications, but once I clean up a Glue job, it does not delete the other accessory resources. Sometimes, I have to go hunting for what resources Amazon AWS might have provisioned and how it is costing behind the scenes. It can be complex depending on your level of expertise. It is not as easy to get started, especially when it comes to secure practices. Amazon AWS is more hands-on than other platforms.
Syed Abid  - PeerSpot reviewer
Snr. Infrastructure Architect (Data Centre) at LogicEra
Versatile integrations and reliable customer satisfaction elevate cloud service experience
For Microsoft Azure improvement, they need to enhance their support system. The first level of support should be improved in terms of quality and response time. They need more technical support at the first level, as there are currently only one or two technical people among five to ten staff members at this level. They should ensure that the first level support is more technical because we normally provide services to technical users ourselves. When an issue arises, it usually escalates to the second or third level. When facing first level support, they may have limited knowledge and only collect screenshots to forward to their seniors. They should ensure that the first level support is aligned with L2 and L3 to better assist us, especially since we mention in the ticket that our issues are related to specific problems and require that sort of support.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The cost of hosting the solution is very reasonable; it's quite inexpensive and the solution is very secure."
"We use the solution's AI features for data analysis."
"The installation is easy."
"We use the product for storage and as a VPN."
"The product's initial setup phase was easy for me since I had a background in cloud products."
"The cost of hosting the solution is very reasonable. It's quite inexpensive."
"Flexibility and costs were probably the most important thing for us. The cost was one of the big factors for choosing Alibaba Cloud relative to other cloud solutions, especially in Asia"
"Alibaba Cloud has lower costs and good support."
"The most valuable resource is the elastic feature which allows us to not worry about rising or declining demand."
"AWS has improved our organization by driving efficiency in our product development cycles."
"Dynamic usage and flexibility in choosing configurations, and the fact that Amazon’s security team is much larger than anything I could ever assemble, gives me reliance that this run time environment is going to be more secure than anything I can deploy."
"I would recommend this solution to others who are considering using it; it's very scalable and serverless, and we are only charged for the functions that we use, including Lambda, which is a nice feature, in my opinion."
"Elasticity has always been AWS's mandate. The flexibility of their platform from a systems perspective lives up to its claims."
"Everything is moving to the cloud now, and AWS covers a lot of services, including computing, networking, storage, IoT, and management, and they are good in every way."
"The most valuable features of Amazon AWS are ease of use, deployment, and short lead time."
"We have many projects where we can resolve a lot of issues with Amazon AWS. It has given customers a lot of visibility with their data. Many customers do not know what they can learn from their data and I provide them with this using useful information using Amazon AWS."
"Microsoft Azure provides many critical features, such as business continuity and disaster recovery, which come embedded out of the box. From my point of view, managing the whole infrastructure, these features have been very beneficial. The support is also amazing, with someone allocated to assist within a few minutes."
"Azure is a good product and I can recommend it to others."
"The benefit of this integration in Microsoft Azure is that it is very flexible and beneficial to users, bridging internal integration, all kinds of applications, databases, and services such as Entra and other tools."
"It is quick and easy to deploy, it is flexible, and we can deploy a resource anytime."
"Easy and fast provisioning of Cloud Services including Web sites, Virtual Machines and Databases."
"I have found all the features to be good."
"The solution is easy to scale."
"Microsoft Azure has benefited our organization mostly because we moved all our infrastructure to the cloud."
 

Cons

"From the improvement point of view, there are lots of issues that we are facing. In all the areas, it seems like it is not mature."
"Customer support has a lot of room for improvement. There's just general documentation, general customer support, and general maturity of the processes are all lacking when compared to Amazon or Google."
"Alibaba Cloud needs to increase availability in Thailand."
"From a performance point of view, Huawei and Azure are faster. Alibaba isn't as good."
"It is not robust."
"The solution name is not favorable in some markets and could cause us some problems gaining customers."
"The solution should have more integration."
"I wouldn't recommend Alibaba. I think other companies should just use Azure instead, as it's a much simpler solution."
"It should be easier to monitor the performance and generate analytic information so that we can determine how to provide better support for our clients."
"The connection between the billing console and the management console is not obvious so shutting down a machine was hard to find initially and resulted in excess billing."
"One of the problems that I have seen is that some of the products are not as mature as others."
"It has the technical support features, but they need to be improved. It has lots of users, but they need to be managed accordingly."
"More complete and specific training for many of the technologies, specifically with Python Django and the CMS (Mezzanine)."
"The dashboard can be improved a little bit to provide more information."
"When you are first starting, the initial setup can be a bit complex, but it gets easier after that."
"Instead of using some third-party solutions, Amazon should include them as part of its offering."
"From a security perspective, it could be improved."
"I would like to see better integration with other products."
"It could be cheaper."
"For deploying multiple resources in a big number, such as in hundreds, we need a streamlined process and more user-friendly scrips. The scripts have to be more user-friendly, and they should also supply some standard templates to deploy multiple resources at a time. Currently, it is very easy to deploy a couple of resources, but if you want to deploy multiple resources, it becomes complex. The material that they provide for integration with an existing on-prem data center is complex. They have to make them user-friendly. The scripts related to resource management need to be simplified."
"Poor debugging and logging management for applications."
"The cost is quite high."
"The installation process is not very straightforward."
"Sometimes the Azure Calculator doesn't have a good way to do a higher estimate, because for any organization there are sometimes issues with the application sites, but I know that the logs are not the real time and there are issues with login synchronization."
 

Pricing and Cost Advice

"The cost of Alibaba Cloud is lower than that of AWS, but I feel that its price is on the higher end of the spectrum. Alibaba Cloud charges its users a price in dollars"
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a three out of ten."
"The price of Alibaba Cloud is good. If I was to use Microsoft Azure I would have to pay 30 percent more."
"I noticed on the pricing that it's quite expensive. It is the price you pay for making a practical choice for enterprise-level companies since it has so many features and it fits an enterprise-level company just like our company right now."
"The cost is better than similar solutions."
"I'm not sure about the exact pricing, but let's just say if it cost a dollar for Amazon AWS, it was closer to 70 to 80 cents for Alibaba Cloud."
"The solution's pricing is the same as AWS'."
"The product is not that expensive."
"The tool is expensive."
"Its price should be lower. Currently, the price is the same if you are working in-house or in production. If you have to do internal testing or you are checking if things are working in-house, you need to pay for that, and the price is the same. The price for in-house usage should be different from production usage."
"It's an expensive product."
"Maintain a good budget, plan the consumption"
"It's expensive."
"The price is quite good; it is a pay-as-you-go option."
"The solution is expensive, and I rate it an eight out of ten."
"If I was going to compare the cost of Amazon AWS to Microsoft Azure, they are approximately the same."
"Licensing fees are paid on a yearly basis."
"The pricing is fine."
"We pay a monthly licensing fee for the solution, which could be cheaper."
"The licensing price is fine."
"Its pricing model can be improved. It is variable, and if you do a simulation now, within a few months, the price can change, and your simulation would no longer be valid."
"I rate the product price a seven or eight on a scale of one to ten, where one is low price, and ten is high price."
"We pay yearly for the license."
"With adequate knowledge, I think you can come up with a good model where the pricing won't be a constraint."
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Comparison Review

it_user8586 - PeerSpot reviewer
Engineer at a tech consulting company with 51-200 employees
Aug 14, 2013
Amazon vs Rackspace vs Microsoft vs Google: Cloud Hosting Services Comparison
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
9%
Computer Software Company
9%
Comms Service Provider
8%
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
7%
Educational Organization
6%
Financial Services Firm
11%
Manufacturing Company
11%
Computer Software Company
7%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise7
By reviewers
Company SizeCount
Small Business131
Midsize Enterprise48
Large Enterprise114
By reviewers
Company SizeCount
Small Business140
Midsize Enterprise54
Large Enterprise149
 

Questions from the Community

What is your experience regarding pricing and costs for Alibaba Cloud?
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a three out of ten.
What needs improvement with Alibaba Cloud?
Alibaba Cloud needs to improve emails. Its pricing can also be lower. Regarding security issues, Alibaba Cloud is mor...
What is your primary use case for Alibaba Cloud?
I was using Alibaba Cloud for the deployment of one of the products that my previous company was developing for a cli...
How does OpenShift compare with Amazon AWS?
Open Shift makes managing infrastructure easy because of self-healing and automatic scaling. There is also a wonderfu...
How is SAP Cloud Platform different than Amazon AWS?
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Looking to compare Google Firebase, Amazon AWS, and Microsoft Azure
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Which is preferable - IBM Public Cloud or Microsoft Azure?
IBM Public Cloud is IBM’s Platform-as-a-Service. It aims to provide organizations with a secure cloud environment to ...
Which is better - SAP Cloud Platform or Microsoft Azure?
One of the best features of SAP Cloud Platform is that it is web-based and you can log in from anywhere in the world....
How does Microsoft Azure compare to Google Firebase?
I would recommend Google Firebase instead of Microsoft Azure, simply for the array of features that it has to offer. ...
 

Also Known As

No data available
Amazon Web Services, AWS
Windows Azure, Azure, MS Azure
 

Overview

 

Sample Customers

Schneider Electric, BorderX Lab, Royal Philips, Catchpoint, Conversant, Blogmint
Pinterest, General Electric, Pfizer, Netflix, and Nasdaq.
BMW, Toyota, easyJet, NBC Sports, HarperCollins, Aviva, TalkTalk Business, Avanade, and Telenor.
Find out what your peers are saying about Microsoft, Amazon Web Services (AWS), Akamai and others in Infrastructure as a Service Clouds (IaaS). Updated: March 2026.
885,444 professionals have used our research since 2012.