Alcatel-Lucent OpenTouch vs Cisco Unified Communications vs Digium Asterisk comparison

The compared Alcatel-Lucent Enterprise and Cisco solutions aren't in the same category. Alcatel-Lucent Enterprise is ranked #6 in UCS , and holds a 10.5% mindshare in the category. Cisco is ranked #1 in UC , with an average rating of 7.0, and holds a 15.0% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution.

Alcatel-Lucent OpenTouch

84 Views
70 Comparison Views

Cisco Unified Communications

Read 7 Cisco Unified Communications reviews

517 Views
428 Comparison Views

100% willing to recommend

Digium Asterisk

Read 5 Digium Asterisk reviews

408 Views
320 Comparison Views

75% willing to recommend

Alcatel-Lucent OpenTouch

Cisco Unified Communications

Digium Asterisk

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

Unified Communications as a Service

Unified Communications

Featured Reviews

Use Alcatel-Lucent OpenTouch?

Share your opinion

Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

Read full review

Amjad-Khan

Technical Lead at a marketing services firm with 11-50 employees

Call recording, call logging, and the stability are pivotal features for our clients

We mainly replace old telephony equipment. If, for instance, there is an old Alcatel telephone system (digital or analog), and the customer asks us for a new option for IP telephony, then we offer both the Cisco- and Asterisk-based systems. We know the billing, we know the pricing of the items and what we can offer with both solutions. There are multiple factors involved when selecting a vendor * stability * support * features. If the product is stable, the product has good support, and it has enough features which we can offer to our clients, then the product is under our consideration.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Unified Communications as a Service solutions are best for your needs.

See recommendations

852,780 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Financial Services Firm

Government

University

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What needs improvement with Cisco Unified Communications?

Sometimes, minor temporary issues can arise while updating the servers. These updates can cause bugs that lead to tem...

See all answers

What is your primary use case for Cisco Unified Communications?

It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the pr...

See all answers

What is your experience regarding pricing and costs for Cisco Unified Communications?

The pricing varies based on the setup. ECCX has lower pricing for up to 400 users, whereas PCC is more expensive. Pri...

See all answers

Ask a question

Earn 20 points

Comparisons

Alcatel-Lucent Rainbow vs Alcatel-Lucent OpenTouch

Compared 68% of the time

Skype for Business vs Alcatel-Lucent OpenTouch

Compared 32% of the time

More Alcatel-Lucent OpenTouch Competitors

Skype for Business vs Cisco Unified Communications

Compared 52% of the time

Fortinet FortiVoice vs Cisco Unified Communications

Compared 21% of the time

Alcatel-Lucent OmniPCX Enterprise Communication Server vs Cisco Unified Communications

Compared 8% of the time

Kamailio SIP Server vs Cisco Unified Communications

Compared 7% of the time

Cisco Jabber vs Cisco Unified Communications

Compared 7% of the time

More Cisco Unified Communications Competitors

Fortinet FortiVoice vs Digium Asterisk

Compared 37% of the time

Cisco Jabber vs Digium Asterisk

Compared 33% of the time

Kamailio SIP Server vs Digium Asterisk

Compared 30% of the time

More Digium Asterisk Competitors

Product Reports

No data available

Buyer's Guide

Unified Communications

May 2025

Download Cisco Unified Communications product report

Buyer's Guide

Unified Communications

May 2025

Download Digium Asterisk product report

Also Known As

Alcatel Lucent OpenTouch, OpenTouch

No data available

Asterisk

Overview

Designed for companies with up to 1500 employees and 3000 devices, OpenTouch Business Edition powers a wide range of enterprise-grade unified communication services. Its single-server design is ideal for enterprises that want to reduce the cost and effort of managing new servers and don't want to install additional software with every new application deployment.

Alcatel-Lucent Enterprise

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

Open source PBX system providing a complete telecommunications platform.

Digium

Sample Customers

Bank of Africa (BOA) Group, Battistella S.p.A., Catholic Education Office, Centre National de la Danse (CND), Iona College, Rockville Centre School District, Sahara Computers, University of Johannesburg, Ville de La Tronche

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

Yahoo, Penn Univeristy of Pennsylvania, US Army, Google, eBay