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Agiloft Workflow and BPM vs IBM BPM vs Newgen OmniFlow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of October 2025, in the Business Process Management (BPM) category, the mindshare of Agiloft Workflow and BPM is 0.3%, up from 0.1% compared to the previous year. The mindshare of IBM BPM is 5.9%, down from 7.6% compared to the previous year. The mindshare of Newgen OmniFlow is 0.7%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
IBM BPM5.9%
Newgen OmniFlow0.7%
Agiloft Workflow and BPM0.3%
Other93.1%
Business Process Management (BPM)
 

Featured Reviews

AC
Easy to use with a high degree of security and excellent flexibility
Any kind of software has its issues and any kind of software can improve. Agiloft does not have a good user interface. It can surely improve. Usually, the users don't like its interface. However, once they understand the potential of this platform, they love it. As it is a very sophisticated solution, it's not the easiest one to use. There are other platforms that are much easier to use even though Agiloft presents itself as a low-code platform where you don't need to program. To configure a solution, for example, to create a BPM, is not that simple. They also are implementing some features based on artificial intelligence that seems to be very, very powerful, however, the price of using artificial intelligence in the systems for our reality and I'm talking about the Brazilian market - is very expensive. In practical terms, it doesn't seem to me that it is feasible to use due to the price. I don't have any information about any organization that it's using Agiloft in Brazil with artificial intelligence features. Another important feature for us that sometimes is an issue is that usually when you build your workflow you need access to a lot of documents, and these documents come in several formats. Sometimes you have Microsoft Office documents and sometimes you have PDFs. You have also many drawn files. Sometimes when you need to see the content of any file, it's very easy. You just click and it opens. However, when it comes to special kinds of files, you may have some problems integrating software that allows you to visualize what's inside the file.
Ateeq Rehman - PeerSpot reviewer
Automation platforms streamline processes and offer flexibility, but AI integration and version upgrades pose challenges
In the technology world, there is always room for improvement. Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models. Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved. Every time new versions are released, we face business and production challenges that make rapid adoption challenging. The main concern bothering me today regarding IBM BPM is the integration of AI components.
CD
Enabled us to consolidate workflows and reduce time spent searching for transactions
We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's very safe. It has a high degree of security, much better than many other solutions I have researched."
"Process Modelling, simulation and optimization, integration, UI components."
"The designer feature, compared to other solutions is easy to use."
"Provides the power to understand and automate processes."
"There is information during the process that the analyst will look at, their procedures. We created a part of the application such that the business can change those procedures as needed, on a daily, weekly, monthly basis. As the reps go through the process, they don't necessarily know it's changing, they just know they have to refer to some documentation, and the business can keep that up to date."
"It has improved my organization quite a bit. It brought awareness to what the business processes are, even to the business side, who did not necessarily know what they are."
"This product does the job in terms of executing the workflow."
"It helps improve your process through continual measurement."
"Our customers use the solution as a workflow platform to manage their processes."
"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."
"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."
"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."
"They are a good team that is proactive, and they are trying to accommodate all of our requirements."
"The UI is easy. It's not very code based, so you can make certain changes on your end."
"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."
"The most valuable feature is the flexibility in using it."
"The integration capabilities of Newgen OmniFlow are excellent due to its ready APIs, enabling easy API creation for consumption across different systems."
 

Cons

"Agiloft does not have a good user interface."
"Process versioning was tricky, not straightforward."
"UI is an area with a shortcoming that needs improvement."
"They could provide case studies to investigate and understand the functionality of business processes before development."
"There needs to be better documentation for IBM BPM in a central place. There is not any standard documentation for each component available and has been a barrier for developers."
"User Interface components could be further refined to enhance and extend customizations dictated by end clients."
"The front end is not customised for a good user experience."
"The tool's workflow function is very strong."
"IBM BPM's UI is an area with shortcomings where improvements are required."
"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."
"I would like to see more automated analytics built into the solution."
"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."
"The development teams should be more agile and they need to have more team members."
"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."
"Improvement is needed in supporting the partner ecosystem."
"In terms of stability, like every product it has its issues."
"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."
 

Pricing and Cost Advice

"The last time I saw the information it was something around $50 to $60 per month per user."
"Our customers do see ROI. They'll identify some particularly painful or uncoordinated processes to start with, then build out from there, picking off low hanging fruit."
"I give the pricing an eight out of ten."
"The product is expensive considering the hardware and software costs."
"The price is good but could be a little lower."
"We have a yearly licensing model. It is not expensive. There are no addition costs to the standard license."
"I rate the tool's pricing a seven out of ten."
"It should provide more flexibility to connect with external systems, and there should be in-built services that can be used to integrate with other systems quickly."
"We chose to purchase IBM BPM because it was bundled with the actual RPA program/solution that we decided to purchase. We decided to use Automation Anywhere tool (RPA), and it is was bundled with IBM BPM."
"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."
"The price of Newgen OmniFlow is priced reasonably."
"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."
"Overall, this solution is very cost effective when compared to other solutions in the market."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
27%
Computer Software Company
10%
Manufacturing Company
7%
Insurance Company
6%
Financial Services Firm
21%
Computer Software Company
16%
Government
12%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise19
Large Enterprise71
By reviewers
Company SizeCount
Small Business2
Large Enterprise6
 

Questions from the Community

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Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user inter...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
What is your experience regarding pricing and costs for Newgen OmniFlow?
The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leavin...
What needs improvement with Newgen OmniFlow?
Improvement is needed in supporting the partner ecosystem.
What is your primary use case for Newgen OmniFlow?
Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improveme...
 

Comparisons

 

Also Known As

No data available
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
OmniFlow
 

Overview

 

Sample Customers

USAID, Maui Wowi, Valero, Formation Brands, NASA, Telco Solutions, Carestream Health, CareView Communications, Chevron, Chester County,Pennsylvania Department of Emergency Services (CCDES), Condé Nast, EMC, Shorenstein Properties
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Rak Bank, Bank Dhofar
Find out what your peers are saying about Camunda, Automation Anywhere, SAP and others in Business Process Management (BPM). Updated: October 2025.
871,408 professionals have used our research since 2012.