ActiveBatch by Redwood vs ServiceNow Orchestration comparison

ActiveBatch by Redwood and ServiceNow are both solutions in the Process Automation category. ActiveBatch by Redwood is ranked #9 with an average rating of 9.4, while ServiceNow is ranked #10 with an average rating of 8.2. ActiveBatch by Redwood holds a 0.7% mindshare in PA, compared to ServiceNow’s 4.0% mindshare. Additionally, 100% of ActiveBatch by Redwood users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

ActiveBatch by Redwood

Read 35 ActiveBatch by Redwood reviews

2,093 Views
523 Comparison Views

100% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,029 Views
1,988 Comparison Views

92% willing to recommend

ActiveBatch by Redwood

ServiceNow Orchestration

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Executive SummaryUpdated on Dec 17, 2024

ActiveBatch by Redwood and ServiceNow Orchestration are prominent competitors in the automation landscape. ActiveBatch appears to have the upper hand due to its transparent and consistent pricing model which users find fair, leading to noteworthy ROI through reduced manual tasks.

Features:ActiveBatch offers seamless job scheduling, integration capabilities with third-party tools, and a single pane of glass for workflow visibility. It provides an extensive library of pre-built job steps and supports diverse platforms and applications. ServiceNow Orchestration excels in automating business processes, flexible cloud service management, and integration capabilities including Service Mapping for AI ops projects.

Room for Improvement:ActiveBatch could enhance its user interface to make complex features more accessible and improve its native support for cloud environments. Users suggest expanding documentation and providing more robust training options. ServiceNow Orchestration can improve in pricing transparency, ease of performing network connectivity tests, and reduce complexity in using advanced features without specialized knowledge.

Ease of Deployment and Customer Service:ActiveBatch is praised for ease of use and rapid learning curve with strong customer support and training resources. ServiceNow Orchestration offers a user-friendly interface but requires expertise for advanced functionalities, with competent support but room for improvement in documentation for complex tasks.

Pricing and ROI:ActiveBatch provides a transparent pricing model linked to feature use, offering additional licensing for integrations, thus supporting budget predictability and contributing positively to ROI. ServiceNow Orchestration is noted for higher costs with unclear pricing structures, which can challenge budget planning; however, its strong feature set still generates substantial ROI by meeting complex enterprise requirements.

To learn more, read our detailed ActiveBatch by Redwood vs. ServiceNow Orchestration Report (Updated: July 2025).

Buyer's Guide

ActiveBatch by Redwood vs. ServiceNow Orchestration

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ActiveBatch by Redwood

Ranking in Process Automation

9th

Average Rating

9.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Managed File Transfer (MFT) (10th), Workload Automation (9th)

ServiceNow Orchestration

Ranking in Process Automation

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Process Automation category, the mindshare of ActiveBatch by Redwood is 0.7%, up from 0.7% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.0%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Shubham Bharti

Senior Analyst at Capgemini

Flexible, easy to use, and offers good automation

Occasionally, I find myself contemplating if there is room for improvement in the user interface (UI), and envisioning that with certain enhancements. The UI could potentially offer a more refined and user-friendly experience, fostering smoother interactions and facilitating easier navigation for users engaging with the application. New users might encounter a minor setback due to the absence of readily accessible training videos, which could have otherwise proven to be an invaluable resource in aiding their initial familiarization with the platform, potentially hindering their seamless onboarding process and delaying their ability to harness the software's full range of capabilities to its utmost potential.

Read full review

Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

Fastest upgrading technology in the market currently

In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We leverage the solution's native integrations regularly. We have to get files from a remote server outside the organization, and even send things outside the organization. We use a lot of its file manipulation and SFTP functionality for contacting remote servers."

"As far as centralization goes it's nice because we can see all these processes that are tied to this larger process. The commissions, FTP processing, the reporting, the file moves to the business users — all that is right there. It's very easy to read. It's easy to tie it together, visually, and see where each of these steps fits into the bigger picture."

"ActiveBatch can automate predictable, repeatable processes very well. There is no real trick to what ActiveBatch does. ActiveBatch does exactly what you would expect a scheduling piece of software to do. It does it in a timely manner and does it with very little outside interference and fanfare. It runs when it is supposed to, and I don't have to jump through a bunch of hoops to double check it."

"Since I started using this product, I have been able to easily track everything as it mainly monitors, alerts, and looks after all the services - even across platform scheduling - which has helped me immensely."

"Easy to configure and simple to develop new features."

"ActiveBatch has reduced work by providing automated workflows across several different applications."

"The automation feature is a very valuable feature as the associates do not have to worry about performing repetitive tasks (i.e. endpoint security scans on a daily basis) that would take several hours to complete on a daily basis."

"One of the valuable features is the ability to trigger workflows, one after another, based on success, without having to worry about overlapping workflows. The ability to integrate our BI, analytics, and our data quality jobs is also valuable"

More ActiveBatch by Redwood pros

"The iTerm suite is also crucial for visibility and optimization."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"There are a lot of ready to use orchestration custom packs."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"The data visualization is good."

"It's scalable."

"It's probably the best product out there."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

More ServiceNow Orchestration pros

Cons

"I have faced struggles to understand, set up the tool, and implement it in my early days as a new user."

"As more organizations are moving towards a cloud-based infrastructure, ActiveBatch could incorporate more capabilities that support popular cloud platforms, such as AWS, Azure, and Google Cloud."

"A nice thing to have would be the ability to comfortably pass variables from one job to another. That was one of the things that I found difficult."

"The monitoring dashboard could have been more user-friendly so that in the monitoring dashboard itself we can see the total number of jobs created in the system and how many were currently active/scheduled/chained."

"The help center and documentation are not that helpful."

"Some improvements can be made to the user interface."

"There are some issues with this version and finding the jobs that it ran. If you're looking at 1,000 different jobs, it shows based on the execution time, not necessarily the run time. So, if there was a constraint waiting, you may be looking for it in the wrong time frame. Plus, with thousands of jobs showing up and the way it pages output jobs, sometimes you end up with multiple pages on the screen, then you have to go through to find the specific job you're looking for. On the opposite side, you can limit the daily activity screen to show only jobs that failed or jobs currently running, which will shrink that back down. However, we have operators who are looking at the whole nightly cycle to make sure everything is there and make sure nothing got blocked or was waiting. Sometimes, they have a hard time finding every item within the list."

"They have some crucial design flaws within the console that still need to be worked out because it is not working exactly how we hoped to see it, e.g., just some minor things where when you hit the save button, then all of a sudden all your job's library items collapse. Then, in order to continue on with your testing, you have to open those back up. I have taken that to them, and they are like, "Yep. We know about it. We know we have some enhancements that need to be taken care of. We have more developers now." They are working towards taking the minor things that annoy us, resolving them, and getting them fixed."

More ActiveBatch by Redwood cons

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"I would like a user experience module to be added."

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"There can be gaps in integration."

"Efficiency of some features could be improved."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"I don't think we've ever had a problem with the pricing or licensing. Even the maintenance fees are very much in line. They are not excessive. I think for the support that you get, you get a good value for your money. It's the best value on the market."

"Currently, we are paying approximately $7,000 yearly, which includes support."

"The pricing was fair. There are additional costs for the plugins. We have the standard licensing fees for different pieces, then we have the plugins which were add-ons. However, we expected that."

"ActiveBatch is currently redesigning themselves. In the past, they were a low cost solution for automation. They had a nice tool that was very inexpensive. With their five-year plan, they will be more enhancement-driven, so they're trying to improve their software, customer service, and the way that their customers get information from them. In doing that, they're raising the price of their base system. They changed from one pricing model to another, which has caused some friction between ActiveBatch and us. We're working through that right now with them. That's one of the reasons why we're why we were evaluating other software packages."

"If you compare ActiveBatch licensing to Control-M, you're looking at $50,000 as opposed to millions."

"The price was fairly in line with other automation tools. I don't think it's exorbitantly expensive, relatively speaking."

"I like ActiveBatch Workload Automation's licensing model because they're not holding you down on an agentless model or agent model, where every server needs to have an agent. That's the main selling point of the solution and I hope they stay that way."

"It allows for lower operational overhead."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"In terms of price, this solution is at the higher end of what you'll find."

"Pricing is custom to every customer."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The solution is costly and orchestrations are very expensive."

"It is not very expensive."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Insurance Company

Manufacturing Company

Retailer

Financial Services Firm

21%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ActiveBatch Workload Automation?

Managing the workload and monitoring the tasks were very difficult with manual interventions. Now, by using ActiveBatch, the process is automated and it runs tasks on a scheduled basis.

See all answers

What is your experience regarding pricing and costs for ActiveBatch Workload Automation?

I'd advise users to start by knowing what the actual requirement is and thoroughly assess the automation needs. New users should take advantage of the demos and trial versions so they get an idea o...

See all answers

What needs improvement with ActiveBatch Workload Automation?

After upgrades we are facing a few issues and errors triggered, so focusing on this would be appreciated. Some of the advanced features in the user interface are a bit confusing even after referrin...

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

See all answers

Comparisons

Control-M vs ActiveBatch by Redwood

Compared 16% of the time

MuleSoft Anypoint Platform vs ActiveBatch by Redwood

Compared 14% of the time

Redwood RunMyJobs vs ActiveBatch by Redwood

Compared 10% of the time

AutoSys Workload Automation vs ActiveBatch by Redwood

Compared 9% of the time

Stonebranch vs ActiveBatch by Redwood

Compared 9% of the time

More ActiveBatch by Redwood Competitors

Camunda vs ServiceNow Orchestration

Compared 47% of the time

Control-M vs ServiceNow Orchestration

Compared 16% of the time

Temporal vs ServiceNow Orchestration

Compared 7% of the time

IBM BPM vs ServiceNow Orchestration

Compared 5% of the time

Nintex Process Platform vs ServiceNow Orchestration

Compared 5% of the time

More ServiceNow Orchestration Competitors

Product Reports

Buyer's Guide

ActiveBatch by Redwood

August 2025

Download ActiveBatch by Redwood product report

Buyer's Guide

ServiceNow Orchestration

July 2025

Download ServiceNow Orchestration product report

Also Known As

ActiveBatch

No data available

Overview

ActiveBatch by Redwood enhances efficiency with features like job scheduling, integration, and real-time monitoring. It supports diverse platforms, automates tasks, and offers a single-pane view with robust security.

ActiveBatch streamlines automation by offering drag-and-drop functionality, pre-built job steps, and native integrations. Its customizable workflows and alert system aid in managing complex workloads like data processing and server monitoring across hybrid environments. While it effectively reduces manual errors and enhances productivity, areas like navigation and support for cloud platforms need enhancement. New users may face challenges due to its complexity and steep learning curve, and further improvements in reporting, mobile access, and training could provide additional support to users.

What important features does ActiveBatch offer?

Comprehensive Job Scheduling: Manages and automates complex workloads efficiently.
Integration Capabilities: Seamlessly connects with different platforms and applications.
Real-time Monitoring: Offers a single-pane view for quick issue identification.
Customizable Workflows: Tailors processes to specific organizational tasks.
Robust Alert System: Ensures timely notifications for critical events.
Data Protection: Incorporates strong security measures for secure operations.

What benefits should be considered when evaluating ActiveBatch?

Enhanced Efficiency: Automates repetitive tasks, reducing manual intervention.
Improved Productivity: Streamlines processes across hybrid environments.
Error Reduction: Decreases likelihood of manual errors.
Platform Support: Provides integration with diverse systems.

In finance, ActiveBatch is implemented for orchestrating batch processes and data management. The healthcare industry utilizes it for automating patient data updates and server monitoring, while the retail sector benefits from file transfers and inventory management automation.

ActiveBatch by Redwood

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Informatica, D&H, ACES, PrimeSource, Sub-Zero Group, SThree, Lamar Advertising, Subway, Xcel Energy, Ignite Technologies, Whataburger, Jyske Bank, Omaha Children's Hospital

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

ActiveBatch by Redwood vs. ServiceNow Orchestration

July 2025

Free Report: ActiveBatch by Redwood vs. ServiceNow Orchestration

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