ActiveBatch by Redwood vs ServiceNow Orchestration comparison

ActiveBatch by Redwood and ServiceNow are both solutions in the Process Automation category. ActiveBatch by Redwood is ranked #34, while ServiceNow is ranked #12 with an average rating of 8.0. ActiveBatch by Redwood holds a 0.8% mindshare in PA, compared to ServiceNow’s 3.7% mindshare. Additionally, 100% of ActiveBatch by Redwood users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

ActiveBatch by Redwood

Read 35 ActiveBatch by Redwood reviews

1,943 Views
486 Comparison Views

100% willing to recommend

ServiceNow Orchestration

Read 15 ServiceNow Orchestration reviews

1,896 Views
1,858 Comparison Views

92% willing to recommend

ActiveBatch by Redwood

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

ActiveBatch by Redwood and ServiceNow Orchestration are prominent competitors in the automation landscape. ActiveBatch appears to have the upper hand due to its transparent and consistent pricing model which users find fair, leading to noteworthy ROI through reduced manual tasks.

Features:ActiveBatch offers seamless job scheduling, integration capabilities with third-party tools, and a single pane of glass for workflow visibility. It provides an extensive library of pre-built job steps and supports diverse platforms and applications. ServiceNow Orchestration excels in automating business processes, flexible cloud service management, and integration capabilities including Service Mapping for AI ops projects.

Room for Improvement:ActiveBatch could enhance its user interface to make complex features more accessible and improve its native support for cloud environments. Users suggest expanding documentation and providing more robust training options. ServiceNow Orchestration can improve in pricing transparency, ease of performing network connectivity tests, and reduce complexity in using advanced features without specialized knowledge.

Ease of Deployment and Customer Service:ActiveBatch is praised for ease of use and rapid learning curve with strong customer support and training resources. ServiceNow Orchestration offers a user-friendly interface but requires expertise for advanced functionalities, with competent support but room for improvement in documentation for complex tasks.

Pricing and ROI:ActiveBatch provides a transparent pricing model linked to feature use, offering additional licensing for integrations, thus supporting budget predictability and contributing positively to ROI. ServiceNow Orchestration is noted for higher costs with unclear pricing structures, which can challenge budget planning; however, its strong feature set still generates substantial ROI by meeting complex enterprise requirements.

To learn more, read our detailed ActiveBatch by Redwood vs. ServiceNow Orchestration Report (Updated: September 2025).

Buyer's Guide

ActiveBatch by Redwood vs. ServiceNow Orchestration

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ActiveBatch by Redwood

Ranking in Process Automation

34th

Average Rating

9.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Managed File Transfer (MFT) (18th), Workload Automation (19th)

ServiceNow Orchestration

Ranking in Process Automation

12th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Process Automation category, the mindshare of ActiveBatch by Redwood is 0.8%, up from 0.6% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.7%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
ServiceNow Orchestration	3.7%
ActiveBatch by Redwood	0.8%
Other	95.5%

Process Automation

Featured Reviews

Shubham Bharti

Senior Analyst at Capgemini

Flexible, easy to use, and offers good automation

Occasionally, I find myself contemplating if there is room for improvement in the user interface (UI), and envisioning that with certain enhancements. The UI could potentially offer a more refined and user-friendly experience, fostering smoother interactions and facilitating easier navigation for users engaging with the application. New users might encounter a minor setback due to the absence of readily accessible training videos, which could have otherwise proven to be an invaluable resource in aiding their initial familiarization with the platform, potentially hindering their seamless onboarding process and delaying their ability to harness the software's full range of capabilities to its utmost potential.

Read full review

Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

Fastest upgrading technology in the market currently

In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is very useful in sending confidential files through FPP servers."

"ActiveBatch helped us automate and schedule routine tasks such as data backups, file transfers, database updates, and report generation, which frees IT staff to focus on other studies."

"One of the valuable features is the ability to trigger workflows, one after another, based on success, without having to worry about overlapping workflows. The ability to integrate our BI, analytics, and our data quality jobs is also valuable"

"ActiveBatch's Self-Service Portal allows our business units to run and monitor their own workloads. They can simply run and review the logs, but they can't modify them. It increases their productivity because they are able to take care of things on their own. It saves us time from having to rerun the scripts, because the business units can just go ahead and log in and and rerun it themselves."

"Managing the workload and monitoring the tasks were very difficult with manual interventions. Now, by using ActiveBatch, the process is automated and it runs tasks on a scheduled basis."

"It can connect to a number of third-party/legacy systems."

"One of the most valuable features of this solution is the versatility of the prebuilt jobs."

"What ActiveBatch allows you to do is develop a more efficient process. It gave me visibility into all my jobs so I could choose which jobs to run in parallel. This is much easier than when I have to try to do it through cron for Windows XP, where you really can't do things in parallel and know what is going on."

More ActiveBatch by Redwood pros

"There are a lot of ready to use orchestration custom packs."

"It's scalable."

"Great with IT processes and business processes."

"The iTerm suite is also crucial for visibility and optimization."

"The solution effectively automates business processes."

"It is a very stable product, highly affordable."

"The product has a flexible interface for development."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

More ServiceNow Orchestration pros

Cons

"It does have a little bit of a learning curve because it is fairly complex. You have to learn how it does things. I don't know if it's any worse than any other tool would be, just because of the nature of what it does... the learning curve is the hardest part."

"An area for improvement in ActiveBatch Workload Automation is its interface or GUI. It could be a little better. There isn't any additional feature I'd like to see in the tool, except for the GUI, everything looks good."

"ActiveBatch UI could use a little more help, and video tutorials would be greatly appreciated for user guides."

"As more organizations are moving towards a cloud-based infrastructure, ActiveBatch could incorporate more capabilities that support popular cloud platforms, such as AWS, Azure, and Google Cloud."

"ActiveBatch is a little complex."

"They could provide an easier installation guide or technical support to the organizations during the installation process."

"I can't get the cleaning up of logs to work consistently. Right now, we are not setup correctly, and maybe it is something that I have not effectively communicated to them."

"Providing some detailed training materials could be very helpful for new users who have very limited technical information about the tool."

More ActiveBatch by Redwood cons

"Efficiency of some features could be improved."

"The deployment requires awareness among the project staff."

"We cannot perform GUI automation using the tool."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"It is a highly complex platform to work on."

"There can be gaps in integration."

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"I like ActiveBatch Workload Automation's licensing model because they're not holding you down on an agentless model or agent model, where every server needs to have an agent. That's the main selling point of the solution and I hope they stay that way."

"I don't think we've ever had a problem with the pricing or licensing. Even the maintenance fees are very much in line. They are not excessive. I think for the support that you get, you get a good value for your money. It's the best value on the market."

"ActiveBatch is currently redesigning themselves. In the past, they were a low cost solution for automation. They had a nice tool that was very inexpensive. With their five-year plan, they will be more enhancement-driven, so they're trying to improve their software, customer service, and the way that their customers get information from them. In doing that, they're raising the price of their base system. They changed from one pricing model to another, which has caused some friction between ActiveBatch and us. We're working through that right now with them. That's one of the reasons why we're why we were evaluating other software packages."

"The pricing was fair. There are additional costs for the plugins. We have the standard licensing fees for different pieces, then we have the plugins which were add-ons. However, we expected that."

"Currently, we are paying approximately $7,000 yearly, which includes support."

"The price was fairly in line with other automation tools. I don't think it's exorbitantly expensive, relatively speaking."

"If you compare ActiveBatch licensing to Control-M, you're looking at $50,000 as opposed to millions."

"It allows for lower operational overhead."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"The solution is costly and orchestrations are very expensive."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"Pricing is custom to every customer."

"In terms of price, this solution is at the higher end of what you'll find."

"It is not very expensive."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Insurance Company

Manufacturing Company

Retailer

Financial Services Firm

21%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	13
Large Enterprise	46

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	8

Questions from the Community

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What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

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What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

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What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

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Comparisons

Control-M vs ActiveBatch by Redwood

Compared 16% of the time

MuleSoft Anypoint Platform vs ActiveBatch by Redwood

Compared 13% of the time

Redwood RunMyJobs vs ActiveBatch by Redwood

Compared 9% of the time

AutoSys Workload Automation vs ActiveBatch by Redwood

Compared 8% of the time

Stonebranch vs ActiveBatch by Redwood

Compared 8% of the time

More ActiveBatch by Redwood Competitors

Camunda vs ServiceNow Orchestration

Compared 43% of the time

Control-M vs ServiceNow Orchestration

Compared 15% of the time

Temporal vs ServiceNow Orchestration

Compared 8% of the time

IBM BPM vs ServiceNow Orchestration

Compared 6% of the time

Nintex Process Platform vs ServiceNow Orchestration

Compared 5% of the time

More ServiceNow Orchestration Competitors

Product Reports

Buyer's Guide

ActiveBatch by Redwood

October 2025

Download ActiveBatch by Redwood product report

Buyer's Guide

ServiceNow Orchestration

September 2025

Download ServiceNow Orchestration product report

Also Known As

ActiveBatch

No data available

Overview

ActiveBatch by Redwood enhances efficiency with features like job scheduling, integration, and real-time monitoring. It supports diverse platforms, automates tasks, and offers a single-pane view with robust security.

ActiveBatch streamlines automation by offering drag-and-drop functionality, pre-built job steps, and native integrations. Its customizable workflows and alert system aid in managing complex workloads like data processing and server monitoring across hybrid environments. While it effectively reduces manual errors and enhances productivity, areas like navigation and support for cloud platforms need enhancement. New users may face challenges due to its complexity and steep learning curve, and further improvements in reporting, mobile access, and training could provide additional support to users.

What important features does ActiveBatch offer?

Comprehensive Job Scheduling: Manages and automates complex workloads efficiently.
Integration Capabilities: Seamlessly connects with different platforms and applications.
Real-time Monitoring: Offers a single-pane view for quick issue identification.
Customizable Workflows: Tailors processes to specific organizational tasks.
Robust Alert System: Ensures timely notifications for critical events.
Data Protection: Incorporates strong security measures for secure operations.

What benefits should be considered when evaluating ActiveBatch?

Enhanced Efficiency: Automates repetitive tasks, reducing manual intervention.
Improved Productivity: Streamlines processes across hybrid environments.
Error Reduction: Decreases likelihood of manual errors.
Platform Support: Provides integration with diverse systems.

In finance, ActiveBatch is implemented for orchestrating batch processes and data management. The healthcare industry utilizes it for automating patient data updates and server monitoring, while the retail sector benefits from file transfers and inventory management automation.

ActiveBatch by Redwood

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Informatica, D&H, ACES, PrimeSource, Sub-Zero Group, SThree, Lamar Advertising, Subway, Xcel Energy, Ignite Technologies, Whataburger, Jyske Bank, Omaha Children's Hospital

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

ActiveBatch by Redwood vs. ServiceNow Orchestration

September 2025

Free Report: ActiveBatch by Redwood vs. ServiceNow Orchestration

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