Accenture SalesForce.com is implementing solutions that incorporate multiple Salesforce cloud - Sales Cloud, Marketing Cloud, Service Cloud, Chatter, Force.com, Data.com and Heroku simultaneously. Implementation solutions fall into three broad categories:
- Strategy & Architecture - Accenture lays the foundation for the Salesforce journey with assessment tools and roadmaps that help clients not only identify cloud challenges and opportunities, but also achieve their desired end states.
- Agile Execution - Each deployment is designed to leverage new approaches, methodologies and commercial models that will deliver on the Salesforce promise of agility and scalability.
- Elastic Operations - Accenture delivers real business value in customer relationship management and customer experience management, sales force automation, partner relationship management, customer service, contact center and call center, social media, marketing (including marketing resource management and digital marketing), human resource management, and platform and customer development.
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