Accenture SalesForce.com is implementing solutions that incorporate multiple Salesforce cloud - Sales Cloud, Marketing Cloud, Service Cloud, Chatter, Force.com, Data.com and Heroku simultaneously. Implementation solutions fall into three broad categories:
- Strategy & Architecture - Accenture lays the foundation for the Salesforce journey with assessment tools and roadmaps that help clients not only identify cloud challenges and opportunities, but also achieve their desired end states.
- Agile Execution - Each deployment is designed to leverage new approaches, methodologies and commercial models that will deliver on the Salesforce promise of agility and scalability.
- Elastic Operations - Accenture delivers real business value in customer relationship management and customer experience management, sales force automation, partner relationship management, customer service, contact center and call center, social media, marketing (including marketing resource management and digital marketing), human resource management, and platform and customer development.
Astadia delivered Salesforce.com implementation, customization and support as follows:
- Sales that provides a custom functionality centered on inquiries and projects, with drop down lists to break down information by territories or account manager and helps in tracking of product delivery dates provides reliable forecasting of monthly run rates.
- Marketing that has the ability to email contacts directly from Salesforce using templates or custom text, and to forward emails from Outlook into Salesforce for storage as part of an account record and has the ability to make collateral requests via Salesforce, automating the process from start to finish.
- Lead tracking and nurturing provides a custom developed fields capture information provided by potential customers through forms on the Celotex website, including a proprietary calculator application specific to the insulation/building industries. U-Value Calculation URLs are included in the data that gets fed to Salesforce which helps determine lead assignment.
