ABB Service Suite vs Apptricity Field Services comparison

Service Suite is purpose-built for the utility industry and communications service providers. It's designed to help field operations and dispatch personnel “do more with less,” by working smarter to proactively serve customers and maintain assets in the field, while significantly reducing operating costs and improving customer service. Service Suite is an end-to-end solution that automates the entire customer service and asset maintenance cycle – from short-term decision making in the control center to long-term maintenance planning in the back office. Service Suite supports all types of work that must be performed in the field, from customer service orders to routine maintenance & inspection work to more complex construction projects.

Apptricity Field Services is a web-based mobile application platform that automates work order, inventory and asset management. Field Services improves overall visibility and increases productivity in the field so that field operations become measurably more efficient and profitable. Now, with Field Services, the mobile "blind spot" of Supply Chain is effectively illuminated.

Apptricity Field Services leverages the proven advantages of Telematics or machine-to-machine (M2M) computing, providing these benefits:

• complete visibility for products and materials as they are loaded and stored in vehicles
• inventory amounts are automatically updated on the vehicle and recorded for the delivery location instantly
• vehicle operators can receive turn-by-turn driving directions
• on-demand synchronization enables productivity even when Internet connectivity is unavailable

Field Services features key elements that are essential to operations and a fully integrated Supply Chain.