3CX Live Chat vs IBM Cloud Video comparison

3CX and IBM are both solutions in the Virtual Meetings category. 3CX is ranked #12 with an average rating of 8.0, while IBM is ranked #41. 3CX holds a 1.8% mindshare in VM, compared to IBM’s 0.3% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of IBM users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

269 Views
153 Comparison Views

91% willing to recommend

IBM Cloud Video

Read 1 IBM Cloud Video review

69 Views
22 Comparison Views

100% willing to recommend

3CX Live Chat

IBM Cloud Video

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and IBM Cloud Video based on real PeerSpot user reviews.

Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings.

To learn more, read our detailed Virtual Meetings Report (Updated: June 2025).

Buyer's Guide

Virtual Meetings

June 2025

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Helped 859,957 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

12th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (5th), Hosted and Cloud Based VoIP (4th)

IBM Cloud Video

Ranking in Virtual Meetings

41st

Average Rating

8.0

Reviews Sentiment

8.4

Number of Reviews

Ranking in other categories

CDN (30th)

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 1.8%, down from 2.4% compared to the previous year. The mindshare of IBM Cloud Video is 0.3%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

Read full review

RONALD Lim

Co-Founder & Events Producer at Think Event

Great user interface and easy to implement

I like the corporate looking user interface for the audience and very straight forward log-in process too. The user interface of other solutions such as GoToWebinar can be confusing for a less tech-savvy audience. IBM has thoroughly thought through everything and the flexibility to integrate the API to expand the registration gateway allows us to have an extra layer of security. Furthermore, the brand IBM is reputable in the market for its data and network security.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Mobility features and remote extensions work well."

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

"The solution is stable."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"The integration between the video and voice is the most valuable solution."

More 3CX Live Chat pros

"I like the user interface. There aren't too many buttons that the audience will have to fiddle with."

Cons

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"Its features for scheduling and generating reports need improvement."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"The reporting and dashboards of 3CX could be improved."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

More 3CX Live Chat cons

"They should improve the registration gateway. Currently, you can't do a pre-event registration that's straightforward. You have to do an API to integrate. It would be a lot easier if they had that."

Pricing and Cost Advice

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"There is no add-on costing on the standard fees."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Computer Software Company

Real Estate/Law Firm

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

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Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 27% of the time

Yeastar Cloud PBX vs 3CX Live Chat

Compared 24% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 20% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 16% of the time

join.me vs 3CX Live Chat

Compared 13% of the time

More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

June 2025

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

June 2025

Download IBM Cloud Video product report

Also Known As

3CX PBX

IBM Ustream

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

With cognitive and AI infused technologies, IBM Cloud Video empowers customers to enhance live and on-demand video opportunities, and maximize viewer engagement.

IBM

Sample Customers

Information Not Available

Airbnb, N3 Results, University of Notre Dame

Find out what your peers are saying about Zoom Video Communications, Cisco, Microsoft and others in Virtual Meetings. Updated: June 2025.

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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.