3CX Live Chat vs Cisco Unified Communications vs Genesys PureConnect comparison

3CX and Cisco are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 8.0, while Cisco is ranked #1 with an average rating of 7.0. 3CX holds a 8.7% mindshare in UC, compared to Cisco’s 14.9% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

1,036 Views
352 Comparison Views

91% willing to recommend

Cisco Unified Communications

Read 7 Cisco Unified Communications reviews

806 Views
524 Comparison Views

100% willing to recommend

Genesys PureConnect

Read 1 Genesys PureConnect review

781 Views
141 Comparison Views

100% willing to recommend

3CX Live Chat

Cisco Unified Communications

Genesys PureConnect

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat, Cisco Unified Communications, and Genesys PureConnect based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: June 2025).

Buyer's Guide

Unified Communications

June 2025

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Helped 862,543 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of July 2025, in the Unified Communications category, the mindshare of 3CX Live Chat is 8.7%, up from 7.3% compared to the previous year. The mindshare of Cisco Unified Communications is 14.9%, up from 13.2% compared to the previous year. The mindshare of Genesys PureConnect is 4.4%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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Mohamed-Saber

Sr. Genesys System Engineer at a tech services company with 201-500 employees

Provides great functionality

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs. As of now, they are doing great in all areas and they…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With the reporting feature you can get all the incoming and outgoing call details."

"3CX is a reliable solution."

"The solution is stable."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

More 3CX Live Chat pros

"We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."

"Cisco supports third-party gadgets, including workforce management systems."

"The Click to dial feature was one of the most important features for the customer."

"Can integrate with a lot of gateways in voice."

Cons

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"Having a video call would be a nice idea."

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

"It could be better in terms of providing more options for call recording."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

More 3CX Live Chat cons

"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."

"Sometimes, minor temporary issues can arise while updating the servers."

"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."

"Customer support can sometimes be delayed."

Pricing and Cost Advice

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"There is no add-on costing on the standard fees."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Real Estate/Law Firm

10%

Educational Organization

Government

Computer Software Company

14%

Non Profit

Government

University

Financial Services Firm

13%

Computer Software Company

12%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them ...

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activi...

See all answers

What needs improvement with Cisco Unified Communications?

Sometimes, minor temporary issues can arise while updating the servers. These updates can cause bugs that lead to tem...

See all answers

What is your primary use case for Cisco Unified Communications?

It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the pr...

See all answers

What is your experience regarding pricing and costs for Cisco Unified Communications?

The pricing varies based on the setup. ECCX has lower pricing for up to 400 users, whereas PCC is more expensive. Pri...

See all answers

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Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 26% of the time

Yeastar Cloud PBX vs 3CX Live Chat

Compared 25% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 21% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 16% of the time

join.me vs 3CX Live Chat

Compared 12% of the time

More 3CX Live Chat Competitors

Skype for Business vs Cisco Unified Communications

Compared 52% of the time

Fortinet FortiVoice vs Cisco Unified Communications

Compared 20% of the time

Alcatel-Lucent OmniPCX Enterprise Communication Server vs Cisco Unified Communications

Compared 9% of the time

Kamailio SIP Server vs Cisco Unified Communications

Compared 6% of the time

Cisco Jabber vs Cisco Unified Communications

Compared 6% of the time

More Cisco Unified Communications Competitors

Genesys Cloud CX vs Genesys PureConnect

Compared 45% of the time

NICE CXone vs Genesys PureConnect

Compared 13% of the time

Kamailio SIP Server vs Genesys PureConnect

Compared 13% of the time

Cisco Jabber vs Genesys PureConnect

Compared 12% of the time

Calabrio ONE vs Genesys PureConnect

Compared 9% of the time

More Genesys PureConnect Competitors

Product Reports

Buyer's Guide

Live Chat

July 2025

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

June 2025

Download Cisco Unified Communications product report

Buyer's Guide

Workforce Engagement Management

June 2025

Download Genesys PureConnect product report

Also Known As

3CX PBX

No data available

Interactive Intelligence Customer Interaction Center, CIC

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys

Sample Customers

Information Not Available

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB

Buyer's Guide

Unified Communications

June 2025

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