3CX Live Chat vs Cisco Unified Communications vs Genesys PureConnect [EOL] comparison

3CX and Cisco are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 8.0, while Cisco is ranked #1 with an average rating of 7.0. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

1,150 Views
414 Comparison Views

91% willing to recommend

Cisco Unified Communications

Read 7 Cisco Unified Communications reviews

794 Views
492 Comparison Views

100% willing to recommend

Genesys PureConnect [EOL]

Read 1 Genesys PureConnect [EOL] review

100% willing to recommend

3CX Live Chat

Cisco Unified Communications

Genesys PureConnect [EOL]

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Executive Summary

We performed a comparison between 3CX Live Chat, Cisco Unified Communications, and Genesys PureConnect [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: August 2025).

Buyer's Guide

Unified Communications

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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Mohamed-Saber

Sr. Genesys System Engineer at a tech services company with 201-500 employees

Provides great functionality

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs. As of now, they are doing great in all areas and they…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"With the reporting feature you can get all the incoming and outgoing call details."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

"The solution is stable."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"The integration between the video and voice is the most valuable solution."

More 3CX Live Chat pros

"The Click to dial feature was one of the most important features for the customer."

"We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."

"Cisco supports third-party gadgets, including workforce management systems."

"Can integrate with a lot of gateways in voice."

Cons

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"The reporting and dashboards of 3CX could be improved."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

More 3CX Live Chat cons

"Sometimes, minor temporary issues can arise while updating the servers."

"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."

"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."

"Customer support can sometimes be delayed."

Pricing and Cost Advice

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There is no add-on costing on the standard fees."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

Legal Firm

Media Company

Manufacturing Company

Computer Software Company

13%

Educational Organization

11%

University

Non Profit

Financial Services Firm

15%

Manufacturing Company

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	6
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them ...

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activi...

See all answers

What needs improvement with Cisco Unified Communications?

Sometimes, minor temporary issues can arise while updating the servers. These updates can cause bugs that lead to tem...

See all answers

What is your primary use case for Cisco Unified Communications?

It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the pr...

See all answers

What is your experience regarding pricing and costs for Cisco Unified Communications?

The pricing varies based on the setup. ECCX has lower pricing for up to 400 users, whereas PCC is more expensive. Pri...

See all answers

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Comparisons

Yeastar P-Series Phone System vs 3CX Live Chat

Compared 20% of the time

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 15% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 14% of the time

Zoom Workplace Business vs 3CX Live Chat

Compared 13% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 11% of the time

More 3CX Live Chat Competitors

Skype for Business vs Cisco Unified Communications

Compared 54% of the time

Fortinet FortiVoice vs Cisco Unified Communications

Compared 18% of the time

Alcatel-Lucent OmniPCX Enterprise Communication Server vs Cisco Unified Communications

Compared 11% of the time

Kamailio SIP Server vs Cisco Unified Communications

Compared 7% of the time

Cisco Jabber vs Cisco Unified Communications

Compared 6% of the time

More Cisco Unified Communications Competitors

Genesys Cloud CX vs Genesys PureConnect [EOL]

Compared 45% of the time

NICE CXone vs Genesys PureConnect [EOL]

Compared 13% of the time

Kamailio SIP Server vs Genesys PureConnect [EOL]

Compared 13% of the time

Cisco Jabber vs Genesys PureConnect [EOL]

Compared 11% of the time

Calabrio ONE vs Genesys PureConnect [EOL]

Compared 9% of the time

More Genesys PureConnect [EOL] Competitors

Product Reports

Buyer's Guide

Live Chat

August 2025

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

August 2025

Download Cisco Unified Communications product report

Buyer's Guide

Workforce Engagement Management

August 2025

Download Genesys PureConnect [EOL] product report

Also Known As

3CX PBX

No data available

Interactive Intelligence Customer Interaction Center, CIC

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys

Sample Customers

Information Not Available

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB

Buyer's Guide

Unified Communications

August 2025

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