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Barracuda Email Security Gateway OverviewUNIXBusinessApplication

Barracuda Email Security Gateway is #9 ranked solution in top Email Security tools. PeerSpot users give Barracuda Email Security Gateway an average rating of 7.6 out of 10. Barracuda Email Security Gateway is most commonly compared to Microsoft Defender for Office 365: Barracuda Email Security Gateway vs Microsoft Defender for Office 365. Barracuda Email Security Gateway is popular among the large enterprise segment, accounting for 43% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 19% of all views.
Barracuda Email Security Gateway Buyer's Guide

Download the Barracuda Email Security Gateway Buyer's Guide including reviews and more. Updated: September 2022

What is Barracuda Email Security Gateway?

Barracuda Email Security Gateway is a robust security solution that allows users to protect themselves from external threats as well as from potential data leaks. It can be managed and monitored from a centralized location. Users can efficiently and easily keep track of every aspect of their security suite all at one time. Customized protections can also be set up in a matter of minutes.

Benefits of Barracuda Email Security Gateway

Some of the benefits of using Barracuda Email Security Gateway include:

  • Provides users with a comprehensive and robust suite of security features. Barracuda Email Security Gateway employs a suite of security features to keep users safe. It has an email filter that scans outgoing emails to keep sensitive data from being sent to the wrong parties. Additionally, its software allows users to keep an eye on potential threats in real time. Users can stay ahead of malicious actors and preserve the integrity of their systems.
  • Designed for easy deployment. Barracuda Email Security Gateway makes it easy for users to secure themselves. The solution comes pre-configured for quick rollout and use. Users can benefit from it fully without devoting a significant level of resources to deployment.

Reviews from Real Users

Barracuda Email Security Gateway is an email security tool that stands out among its competitors for a number of reasons. Two major ones are the high level of flexibility that it gives to users and the solution’s powerful filtering feature. Barracuda Email Security Gateway offers users the ability to enact customizations that enable them to align the solution with their specific needs. It is highly flexible and allows for the completion of many different tasks. Additionally, it employs a powerful spam filter feature that gives users the ability to stop a large percentage of the threats to their devices before they get anywhere near their machines.

Mohammed N., the assistant general manager at CoLoCity Data Center, writes, “There are many customizable options:

  • Attachment filtering, where we are filtering attachments according to our requirements.
  • IT-based configurations, where we allow domains. We are blacklisting domains that we do not want to pass through.
  • Rate Control feature, where we have the user license for 10,000 incoming and outgoing emails. Therefore, 10,000 users can use this device.

The client has the option to blacklist or whitelist any email address or domain based on the sender and recipient filters. If they want, they can restrict any IP addresses so email won't be received from those IP addresses. Another interesting feature of Barracuda Email Security is the content filtering. If there is any word or sentence that we or our customers want to block, then we can add that thing in Barracuda Email Security Gateway. The content contained in the email will not be delivered or received by the recipient. Maximum customization options are available.”

Igor G., the information security officer and data protection officer at a manufacturing company, writes, “The spam filtering feature, in particular, is very important for us. We have a large volume of emails each month, something like 200,000, and Barracuda filters about 85 percent of the spam, malware, and phishing that comes in. It prevents our users from receiving this content on their computers.”

Barracuda Email Security Gateway was previously known as Barracuda Spam and Virus Firewall.

Barracuda Email Security Gateway Customers

Evolution Recruitment Solutions, Evans Delivery Company, Osoyoos Credit Union, Synovis Life Technologies, Camden County Technical Schools, DEK, Evans Delivery Company, Colgate Rochester Crozer, Hemmera, South Carolina Heart Center, Ferma Corporation, Major League Baseball (MLB), Healy Brothers Automotive Group

Barracuda Email Security Gateway Video

Barracuda Email Security Gateway Pricing Advice

What users are saying about Barracuda Email Security Gateway pricing:
  • "This is one of the major points for integrating this solution in any organization. Barracuda Email Security Gateway needs to make it a bit more tolerable for customers because it is increasing every year. They should create a plan for reducing the cost."
  • "Barracuda has the best price. Every year we need to renew our license, and every year I need to compare Barracuda to two or three other players in the market. Barracuda always has a price that is 30 to 40 percent less than the other players' prices."
  • "The price of Barracuda Email Security Gateway is approximately $17 per user annually."
  • "It is a cost-effective and relatively cheap solution as compared to others. Our customers have a yearly subscription. We do have a few customers with monthly subscriptions, but they have cloud-based Email protection, which is a different type of solution. Both solutions are very good."
  • Barracuda Email Security Gateway Reviews

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    Mohammed Shah Newaj - PeerSpot reviewer
    Assistant General Manager at CoLoCity Data Center
    Real User
    Top 20
    Instantly blocked and reduced our spam emails
    Pros and Cons
    • "The client has the option to blacklist or whitelist any email address or domain based on the sender and recipient filters. If they want, they can restrict any IP addresses so email won't be received from those IP addresses."
    • "Barracuda should add an option where it can add multiple domains, such as abc.com, bbc.com, and cbc.com. Therefore, this domains' emails will be allowed and other domains' emails will not be relayed through Barracuda Email Security Gateway. Whereas, if you allow the IP address, then any of the domain's emails will be relayed through Barracuda Email Security Gateway. That is the drawback that I have observed. So, Barracuda should work on this."

    What is our primary use case?

    We use Barracuda Email Security Gateway and also provide it for our customers to reduce incoming spam. It provides security for email delivery from our customer sites and also our sites. Most of our clients, who get a lot of spam, manage their own email server, but they do not have a dedicated spam filter or email security gateway. As a result, they get a lot of spam. Because of this, they end up searching for a solution that they can use. They do not want to buy a dedicated solution. Instead, they want to use a subscription option.

    In our VM, we provide a subscription model. People are server scraping to us for incoming and outgoing purposes. 

    This is an on-premise solution in our data center. We provide it to our remote customers as a hosted service.

    This is a virtual appliance installed within a server. The VM is installed within the Hyper-V Server.

    How has it helped my organization?

    Remotely, we receive email from specific servers. We allow it outbound by using an IP address. If there is an email server delivering more email than the accepted value, then Barracuda Email Security Gateway utilizes the maximum connections per IP address in 30 minutes. By default, the recommended number is 50, but we customize it according to our requirements, e.g., having an email server handling more than 1,000 email boxes and sending 200 to 500 emails within 30 minutes. Sometimes, there is an emergency requirement where they want to send their 2,000 to 3,000 EGM-related or marketing-related emails, then we customize the value. We increase it to 2,000 or 3,000 so they can deliver those emails within a minute from their server through our Barracuda Email Security Gateway. 

    From a front-end security point of view, Barracuda Email Security Gateway instantly reduced our spam. That is the main benefit that we are getting together with our customers. It instantly reduced spam emails or emails with a bad reputation from SpamCop and RBL. Those emails instantly get blocked by the Barracuda Email Security Gateway and not a single email is delivered to its destination. 

    Every client gets their own administration panel, where they can add their users' emails and create accounts for administering their domain. This provides flexibility for the customer.

    What is most valuable?

    There are many customizable options:

    • Attachment filtering, where we are filtering attachments according to our requirements. 
    • IT-based configurations, where we allow domains. We are blacklisting domains that we do not want to pass through. 
    • Rate Control feature, where we have the user license for 10,000 incoming and outgoing emails. Therefore, 10,000 users can use this device.

    The client has the option to blacklist or whitelist any email address or domain based on the sender and recipient filters. If they want, they can restrict any IP addresses so email won't be received from those IP addresses. 

    Another interesting feature of Barracuda Email Security is the content filtering. If there is any word or sentence that we or our customers want to block, then we can add that thing in Barracuda Email Security Gateway. The content contained in the email will not be delivered or received by the recipient. Maximum customization options are available. 

    What needs improvement?

    The solution has to improve in a very specific way. When we allow our customers to send or scan email through our Barracuda Email Security Gateway, we are permitting their email server IP address, but not any domain. One of our customers has an email server where they are hosting five domains within their server. They are sending and receiving email through that server by using Barracuda Email Security Gateway. Therefore, we allow their IP address to send email through our Barracuda Email Security Gateway, then we declare MX for receiving email on behalf of our customers. After receiving the email, we deliver it to the specific IP address of the customer. Since we are only allowing the IP address, if an incident happens within a customer's email server or an email server gets compromised, then it starts sending spam. That creates a huge problem for the solution as it allows all emails because the customer's IP address is allowed to relay email through our Barracuda Email Security Gateway. 

    Barracuda should add an option where it can add multiple domains, such as abc.com, bbc.com, and cbc.com. Therefore, this domains' emails will be allowed and other domains' emails will not be relayed through Barracuda Email Security Gateway. Whereas, if you allow the IP address, then any of the domain's emails will be relayed through Barracuda Email Security Gateway. That is the drawback that I have observed. So, Barracuda should work on this.

    Buyer's Guide
    Barracuda Email Security Gateway
    September 2022
    Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
    634,325 professionals have used our research since 2012.

    For how long have I used the solution?

    We have been using it for more than seven years. We are using Barracuda Email Security Gateway to provide hosted security solutions for our customers.

    What do I think about the stability of the solution?

    In the last seven years, we have faced three major problems: One is security related and the other two are service functionality related. One of these happened this year. There was a bug within Barracuda Email Security Gateway where the antivirus system scanner was getting hung. We contacted the Barracuda Email Security Gateway support service who worked for a couple of days to make this stable. After that, it was fine.

    I forgot that I changed the administrator password a year and a half ago. Then, I came to the office one day and was trying to log into my administration portal, but I gave the wrong password because I forgot it. Somehow, I was not able to remember the password. I tried giving several passwords, and then suddenly I put in the old password. So, I logged in by using the old password on this device. Then I thought, "What have I just done?" I am logged out again and put in my new password. I have logged in. I am again logged out, then put in the old password and was logged in. This was a problem. 

    I contacted Barracuda's support team and raised a ticket about how both the old and new passwords were working for the admin account, as this was a security concern. Because if the admin account is compromised, that would be a direct security concern. Barracuda Email Security Gateway support team got involved. They logged into the solution, taking necessary steps. Then, the old server was made obsolete and did not work anymore.

    We sent out a message that we are concerned about it. For example, if any customers using the physical or virtual appliance have an admin password that is tagged or an administrator has left their company, then the new administrator should change the password or the old administrator can gain access by using the old password. 

    "How to remedy this security hazard?" That was our question. They said, "There are some cashing-related problems that did not propagate properly." Now, it is okay and functioning properly. 

    Our main objective is reducing spam and delivering email accurately. That has been our objective. By using Barracuda Email Security Gateway, we are achieving this.

    What do I think about the scalability of the solution?

    Scalability depends on the ability of the system. 

    The scalability in Barracuda Email Security Gateway works separately in other platforms. If you think about virtualization technology, that works another way. You can make it scalable. If you have a 1,000 VM capacity in a virtual infrastructure, you can scale it by adding other nodes, physical hosts, memories, hard disks, etc. You can have a 2,000 capacity by keeping other infrastructure or servers online. Barracuda Vx300, Vx400, Vx600, Vx800, and Vx900 have their own capacity. For example, Barracuda Vx600 has a 10,000 users capacity. Whereas, Vx800 has a 22,000 user capacity and Vx900 has a 30,000 user capacity. Therefore, if you want to scale out, you need to buy a new version.

    If we want to use the capacity for 22,000 users, we would need to purchase the license for the Barracuda Vx800 model, then download and install it. So, there is an option for backing up our existing solution in the Barracuda Cloud. After moving the backup to the Barracuda Cloud, we can restore the backup to another device and the configuration is done instantly. While Barracuda is not 100% scalable, it does give flexibility to restore your old configuration.

    How are customer service and support?

    The support is divided in many ways. When we first generate a support case, it is accepted by their initial support teams on the front line, where the Level 1 technical guy takes the support case. If they are able to do anything, they do. Otherwise, they hand it over to their senior teams. That is the process that happens. 

    When we get support from Europe or America, we instantly get proper support. During a recent support experience, it was admitted by their US team who acknowledged a problem, but the subcontinental teams did not acknowledge that they had a problem. 

    Overall, their support is good. I would rate them as seven out of 10.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup is very simple. If you purchase an appliance or physical device, then you can just power it up in your data center. You then add the domains: one default domain and one public IP address. After that, you can handle it however you want. You can add new domains or allow other IP addresses for relaying emails. That is pretty simple. 

    On the virtual end, you must download the virtual instance from their website if you support Hyper-V, VMware, or other virtual clouds. So, you can download the VM and import it to your hypervisor. After providing your IP address and setting up your password, it will run instantly. The rest of the process remains the same as the physical device setup.

    After the download, if you have the VM, then it will take a maximum of two hours to make it go live.

    What about the implementation team?

    We do the deployment ourselves. We download it from the Barracuda website portal, then we have our own server where we deploy it.

    What was our ROI?

    We are a service provider. We calculate our CapEx, OpEx, and ROI. While it is not returning the way we expected, it does get returns. 

    For corporate customers or a single organization who have one to five domains and are using Barracuda Email Security Gateway, the concern is not the investment or money. The concern is security. They are thinking about their email security. In comparison to other products, I think Barracuda is giving them proper value.

    What's my experience with pricing, setup cost, and licensing?

    This is one of the major points for integrating this solution in any organization. Barracuda Email Security Gateway needs to make it a bit more tolerable for customers because it is increasing every year. They should create a plan for reducing the cost. 

    I have observed that the price if I purchase from an American/European site, a European vendor, a European distributor, or Barracuda distributor in the European, Canadian, or American regions online, they are selling the virtual Vx model license for less than subcontinental distributors. For example, there is only one distributor in our country, so the price depends on them. Nobody can purchase a physical appliance license from other regions, while anybody can purchase a virtual appliance license from another region. Therefore, the virtual appliance license in Europe, America, and Canada are lower than our regional price.

    Which other solutions did I evaluate?

    We did not evaluate any other vendors. We just chose Barracuda Email Security Gateway.

    What other advice do I have?

    Research what you are looking for and why you want to use it, determining: 

    • How critical is your email solution? 
    • How is your organization thinking about security? 
    • How is your company assigning value to email? 

    If it is important or critical, then you can try the trial version of Barracuda Email Security Gateway Cisco IronPort, or any email security that is in the market. After that, you get the experience of a 30-day trial. This is very convenient for users or customers to make a decision on what platform they will use. 

    If they have security concerns, they will not think about the money. However, if their company is an SME or needs to maximize their productivity regarding their investment, then they will want to get maximum productivity from that device to justify the investment. Therefore, they will need to think carefully about the email security gateway that they will use.

    Everybody has their own perceptions in the security field. If anyone wants to use any security gateway for their email security purposes, then they need to decide which one they want, their objective, and what they want to achieve. 

    I would rate the overall solution as nine out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    PeerSpot user
    Igor Gutierrez - PeerSpot reviewer
    Information Security Officer & DPO - Data Protection Officer at a manufacturing company with 501-1,000 employees
    Real User
    Top 20
    Provides us with good email security maturity, keeping our employees productive by blocking unwanted email
    Pros and Cons
    • "The spam filtering, in particular, is very important for us. We have a large volume of emails each month, something like 200,000, and Barracuda filters about 85 percent of the spam, malware, and phishing that comes in. It prevents our users from receiving this content on their computers."
    • "We still have critical threats coming into our environment and delivered to our users. When we compare it with other solutions, these other solutions can already detect those threats."

    What is our primary use case?

    The solution is the first security layer for emails that come into our network, and we use it to filter all spam, phishing emails, and malware that come in via email.

    We are now using the virtual appliance in our VMware environment.

    How has it helped my organization?

    In the past, we had a lot of problems from threats and malware that came into our network, directly from email. Users would receive the content and click on a malicious link or open a malicious attachment, and that caused us a lot of problems.

    By choosing Barracuda as our solution for filtering, year by year we have seen a big improvement in our environment with a significant reduction in the number of threats. Consequently, we have fewer problems with users. In the past, users who clicked on this malicious content had to stop work for a long period while our support team helped them. We have almost 600 employees, and every month we had a lot of problems with that. Today we have good security maturity using this solution. It has reduced the risk in our environment. Employees lose less time due to malicious content on their computers. Barracuda has helped to secure the gateway.

    What is most valuable?

    The spam filtering, in particular, is very important for us. We have a large volume of emails each month, something like 200,000, and Barracuda filters about 85 percent of the spam, malware, and phishing that comes in. It prevents our users from receiving this content on their computers.

    For how long have I used the solution?

    We have been using Barracuda Email Security Gateway for 15 years.

    What do I think about the stability of the solution?

    In our environment today, the stability is good.

    The problems we have at times are not about the performance or availability, but about the quality of the detection for some threats. The model that we have does not have a sandbox resource, which other versions Barracuda offer. Sometimes we receive a phishing email that has a malicious link, for example. Even though it is an old threat, Barracuda can't detect it. Sometimes these messages are delivered to our users. This is a gap that we have identified.

    What do I think about the scalability of the solution?

    Because we use the on-premises version, we don't have many options when it comes to scalability. But in our headquarters, we have the same solution working at the same time in two different data centers for availability.

    We have plans to update to the next version, preferably the cloud version, where we can have more options for using the other resources and layers that Barracuda offers. We don't have access to those today on the version we have.

    How are customer service and support?

    Everyone that I have contacted in their technical support is a professional. They always respond quickly and are very patient, for all the problems we have raised. The technical support really is very good. And today, that makes a real difference. Barracuda is a North American company, but they have support 24 hours a day, seven days a week. We are in a different time zone, but we always get support quickly.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    In addition to Barracuda, we used an open-source solution from Linux.

    How was the initial setup?

    It's not so hard to deploy. Barracuda has a huge forum on the internet with a lot of simple guides to follow. In our case, it was very simple to deploy the solution. Obviously, you need to have some knowledge about your network and the protocols, but every time that we need to use support they are always available very quickly to help us. But overall, the deployment is very simple.

    The first time we deployed it, it took about three hours.

    Ahead of deployment, we had some meetings with our IT team at our headquarters in Germany because we needed to create some rules in our network in Germany as well as here in Brazil. We chose the best resources for virtualization in our environment. We needed to design exactly how it would work: how Barracuda would receive emails and how we would address emails from our Microsoft Exchange before they went to Barracuda. We always used the Barracuda guidelines in the deployment process.

    For our 600 users we have two people involved in the solution, a security guy and a network guy.

    What was our ROI?

    If we didn't have a solution like Barracuda in our environment, we would probably have a lot of problems that would directly impact our business. There would be employees who wouldn't be able to work because their machines were infected by threats after they opened email. If we calculate how many users used to be impacted in a year, and how much each one cost the company when not able to work, it would not be a good result. 

    With this solution, we can prevent users and their work from being impacted and, consequently, reduce the impact to our business.

    What's my experience with pricing, setup cost, and licensing?

    Barracuda has the best price. Every year we need to renew our license, and every year I need to compare Barracuda to two or three other players in the market. Barracuda always has a price that is 30 to 40 percent less than the other players' prices.

    Last year we paid for the possibility of changing our hardware every three years. But now, because we changed the licensing model to a virtualization model, we don't need that. We just pay for the product and the support. There are two separate costs.

    Which other solutions did I evaluate?

    Over the last two years, I have looked at other solutions that might give us more ability to handle new threats. For example, I have looked at solutions that have a sandbox feature integrated into them. But, Barracuda has given us a good idea of what it proposes to do. They already have the solution that I am looking for, but because of costs, we haven't been able to deploy it.

    The advantage of Barracuda is its availability. Barracuda provides really good performance and is able to handle tons of emails by the minute and by the hour. The con is that we still have critical threats coming into our environment and delivered to our users. When we compare it with other solutions, these other solutions can already detect those threats.

    What other advice do I have?

    Barracuda's technology is the kind of technology that gives us a good balance among security, value, and user experience. It is not the best tool or technology on the market, but it does what it was developed to do. There are other possibilities, if you are willing to pay more. But Barracuda is the right solution for the problem in our environment.

    A lot of companies pay for a good and comprehensive solution, but they usually only use 50 or 60 percent of what the solution offers. Barracuda is different. We use it 100 percent. I know what the Barracuda technology delivers for me and the value I get from it for what I pay and how I use it. It is that simple.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    Barracuda Email Security Gateway
    September 2022
    Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
    634,325 professionals have used our research since 2012.
    Sameer Narayan - PeerSpot reviewer
    IT Manager at Investment FIji
    Real User
    Top 20
    Great features with good threat management and antivirus capabilities
    Pros and Cons
    • "All features it provides on the cloud environment are very, very useful, including the antivirus that is enabled on it."
    • "There are some times when legit emails are trapped on Barracuda and we are unable to get that information unless we actually log on to the network to find out."

    What is our primary use case?

    The solution is primarily for email security. For example, if an email comes through, we need to know what sort of email it is. We have enabled the SPF and the DMARC on it. We've also enabled those security elements so that it has some threat prevention before any unsolicited email comes to our gateway. This basically does all the filtering, before we actually receive an email. There are a number of undeliverable emails we get in our inboxes. In that event, if we are not able to see these emails, we can always log onto the Barracuda Gateway to actually see the emails to say whether they're valid or not. If the authenticity of the email is revealed, we are able to release them.

    What is most valuable?

    All of it has been quite useful. All features it provides on the cloud environment are very, very useful, including the antivirus that is enabled on it. 

    It also has a threat management tool on it. It does a self-scanning so that it actually does zero-day tolerance. It's able to look at other Barracuda databases and is able to find the latest data and protect the network. There are a number of features that it has that we actually use to protect our network from email.

    The setup is straightforward. 

    What needs improvement?

    Barracuda itself should be actually working on their DMARC setup. There is a little bit of downtime in terms of that. There are some times when legit emails are trapped on Barracuda and we are unable to get that information unless we actually log on to the network to find out. The good thing is that we get logs now and you can schedule the logs and you'll be able to see the logs in the event. The user gets to see the logs. In the event you don't receive the email, so you can schedule it for every hour or whatever schedule is important for the organization.

    We set ours at one hour and in the event, if there's an email that didn't reach you, you'll get a notification after an hour to say, okay, this email was trapped and you are able to self-release it with the user's login, or IT can release it.

    I can't think of any other features that are needed. 

    For how long have I used the solution?

    I've used the solution from 20016 or 2017 onwards. 

    What do I think about the stability of the solution?

    It is very reliable and stable at the same time.

    What do I think about the scalability of the solution?

    We have between 45 and 50 users.

    It is pretty easy to scale. In the event that you want to increase the number of users, you can always do so. All you have to do is buy additional licenses. 

    How are customer service and support?

    In the event that you need technical support, the support team is always available and they'll probably respond to you in an interval of an hour or two.

    If there is a need for escalation, they normally do that. They do give you a call. Once you log a ticket, they give you a call and if they are unable to resolve it at a particular time, they'll give you a timeline as to when it's going to be fixed.

    How was the initial setup?

    Setting up the solution is simple and straightforward. It's not overly complex or difficult. 

    The only thing to do is set up some protocols. You set up some protocols, you go and get some policies enabled, and you can choose whatever policy you want and you enable it on your exchange and that should kick you off. All you do is point your gateway to Barracuda instead of your exchange, and you'll be able to get your email through.

    Deployment doesn't take long. It probably takes a day or two, depending on how you want to configure it. You don't really have to do much. It is just that the protocols are already out there. All you do is tick whatever you want and it gets deployed. You set your parameters.

    Maintenance is done by the support team. It's cloud-based; we don't really have to do maintenance on our end unless we have a device on our end. We don't have a device on our end. In the event that we have user changes, we do it in-house. For example, if a newbie has joined the organization or somebody is leaving, we make administrative changes.

    What about the implementation team?

    We did an in-house setup. We buy it from the retailer and the retailer gives us access to the vendor there, the actual supplier. Then we have that privilege too, in the event that if we get caught out for some reason, we are able to liaise with the vendors directly, the suppliers, and we are able to log calls, et cetera, and they're able to sort out issues. We have that kind of support.

    What's my experience with pricing, setup cost, and licensing?

    It's pay-per-user licenses. We pay around 5,000 Fijian dollars for probably 50 users. The pricing is pretty good for the type of support they give us. We are not looking at anything more expensive than what we're currently paying.

    Globally, it's used pretty extensively and it's regarded as one of the top three packages.

    What other advice do I have?

    We are end-users.

    I'm not sure which version of the solution I'm using.

    I'd rate the solution eight out of ten. We are happy with the product.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Computer Networks and Systems Support Engineer at a real estate/law firm with 11-50 employees
    Real User
    Top 20
    Reliable, but it could be more automated
    Pros and Cons
    • "It catches a lot of things and has the ability to add domains as well as add senders and update their things."
    • "Spam is not always detected, and it should be more automated. We have seen that some emails are allowed by these emails, which are then stopped by Microsoft."
    • "I am not aware of the licensing costs."

    What is our primary use case?

    We use Barracuda Email Security Gateway for email security.

    What is most valuable?

    It's a good solution. Maybe if we switch to the cloud version, it will be more up-to-date. It's a good one.

    It catches a lot of things and has the ability to add domains as well as add senders and update their things.

    It could be more automated. Many solutions in the industry are now receiving automatic updates. This one, we believe, is not; however, a later version may be better.

    What needs improvement?

    It's good, but some spam isn't always detected. It doesn't always detect the most recent signatures or spam. 

    The database is not updated automatically. Other solutions, such as Microsoft Exchange Online, automatically receive the most recent threat data and malware data types. I believe the Barracuda database is not being updated. That is why we are looking, and we are evaluating whether Defender for Office 365 or a Microsoft solution is better than Barracuda. 

    That is why we are downloading all of this research to see which of the market leaders we should switch to.

    Spam is not always detected, and it should be more automated. We have seen that some emails are allowed by these emails, which are then stopped by Microsoft.

    We now have two layers of defense. Barracuda and we also have Microsoft Exchange online, but we would like to switch to one or upgrade this. We are looking for any and all solutions.

    That is what we are investigating right now. Because we want to ensure that some are stopped here by Barracuda and the entry point. However, for those that are not caught or blocked by Barracuda, we have the next layer of Exchange Online, which comes into the picture and checks it, sees it, and blocks it.

    For how long have I used the solution?

    I joined an organization that has been using Barracuda for a few years, but they are looking into other options. 

    I only recently joined them, about six months ago.

    I have been working with Barracuda Email Security Gateway for six months.

    I don't recall, which version we are using but it is not the latest one.

    What do I think about the stability of the solution?

    Barracuda Email Security Gateway is a stable solution.

    What do I think about the scalability of the solution?

    I believe that Barracuda Email Security Gateway is scalable. We didn't make many changes to the architecture. But I believe it is scalable.

    We have a small IT team of three to four people.

    We have small IT teams and approximately 50-60 business users. There are only three or four people who are directly involved with the product.

    How was the initial setup?

    I am not aware of the initial setup. It was already deployed when I joined.

    This solution is difficult to maintain, which is why updates should be automatic, in my opinion. It should be intelligent enough to get the most recent updates, which it is not at the moment.

    I believe it is, but I believe it does not catch everything. Perhaps we need more collaboration, more technology companies.

    What's my experience with pricing, setup cost, and licensing?

    I am not aware of the licensing costs.

    Which other solutions did I evaluate?

    My senior colleague appears to believe that Exchange is superior. Because it receives the most recent updates and Microsoft is the largest, it has more Intel on this. We are getting more data, including real-time data updates.

    What other advice do I have?

    I have yet to compare it with other solutions, but I would rate Barracuda Email Security Gateway a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    CIO at a government with 51-200 employees
    Real User
    Top 10
    Rock solid and great at blocking spam
    Pros and Cons
    • "Great at blocking spam."
    • "Solution requires regular checking to ensure it's 'keeping up' with spam."

    What is our primary use case?

    This solution is my spam filter and it's tied to my exchange server. All SMTP traffic goes through Barracuda. I've just started using their cloud service and I'm looking possibly at their firewall solutions also because I can tie all these things together in the cloud. We are customers of Barracuda and I work as CIO at a municipality in the States. 

    How has it helped my organization?

    If you have raw spam, this solution is going to catch it. They are consistent and they're good. Spam itself is not getting through, although email with links that deliver spam can bring it in if users are not being diligent. My biggest concern is educating my end users that just because an email looks like it is from someone you know, doesn't mean you should open it. My mantra is: If you weren't expecting it, delete it.

    What is most valuable?

    I like the frontend blocking of spam which is what it is designed to do. I like the Dashboard view, it gives me a great overview of everything. Also, it is rich in configuration options which allow for some very fine tuning. Overall, It's been very beneficial.

    What needs improvement?

    In the past, I would have said that the reporting could be improved, but they've gotten better at that in recent versions. Although I don't use reporting routinely, it's something I do when I need to check something or pull some kind of statistical report. Also, I had some difficulty in the past with the system getting swamped and overwhelmed trying to process all incoming traffic. The appliance didn't have the resources to keep up. Obviously the network is getting more and more spam and virus traffic which adds to the problem. Since I had a service contract with Barracuda, they were able to resolve the issue by shipping me newer replacement hardware with significantly more computing resources. This was all at no cost.

    For how long have I used the solution?

    I've been using this solution for six years. 

    What do I think about the stability of the solution?

    This solution is rock solid.

    What do I think about the scalability of the solution?

    It scales quite well as far as I can tell. I've got a box that is more than adequate for my environment. I've have about 250 end users so I'm not huge environment. We're a municipality, and all end user email routes through Barracuda regardless of which department they are in. 

    How are customer service and technical support?

    The technical support is excellent. Response time is great. 

    How was the initial setup?

    I think the initial setup was pretty straightforward. As I mentioned previously, we recently upgraded to the current version, and in the process our hardware was upgraded because we were running on older Pentium processors. It all went quite smoothly with support from Barracuda. 

    What other advice do I have?

    I think it's a good product, it's rated fairly highly when I look at reviews. 

    I would rate this solution a nine out of 10, no reason for not giving a 10 than, nothing is perfect. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Technical Manager at Sarkar Group
    Reseller
    Top 10
    Scalable with good stability and very good anti-spam features
    Pros and Cons
    • "The solution's anti-spam features are its most valuable aspect."
    • "The deep scanning feature needs to be improved."

    What is most valuable?

    The solution's anti-spam features are its most valuable aspect. It's quite effective. It stops a lot of junk from getting through.

    What needs improvement?

    The solution requires better API integration. It's really lacking right now. If there was API access that allowed us to integrate some of our own technology or features in there that would be ideal.

    The deep scanning feature needs to be improved. It's not as effective as we need it to be. We need to understand a bit more about how it's scanning and blocking and how, if it's possible, to tweak the settings.

    The solution has quite a few outdated videos. When you watch them and try to follow them for doing certain tasks, you quickly realize they are out of date. They need to update their video documentation for their user base.

    For how long have I used the solution?

    I've been using the solution for over two years at this point. It's been a while, but not too long. It may actually even be up to three years now.

    What do I think about the stability of the solution?

    The solution is quite stable. We don't have any issues with that aspect of the product. There aren't bugs or glitches. It doesn't crash or freeze. It's reliable. It's good.

    What do I think about the scalability of the solution?

    The scalability is quite good. If a company needs to scale it out, they can do so. It's not too hard to expand it. We haven't had any issues with scalability so far.

    How are customer service and technical support?

    The technical support is great. Technical support is actually very good. We will send them an email and they will call us. Once, we had an issue that took a full six hours to solve. The support team actually helped us for the whole six hours. They didn't abandon us at all. It's a great service that they provide. We're quite satisfied with them.

    Which solution did I use previously and why did I switch?

    We didn't really use any other solution previous to this product.

    How was the initial setup?

    The initial setup is not overly complex. We found it pretty straightforward. It's not too hard to execute.

    The deployment is pretty fast as well. It's a good process. We've done it a few times at this point.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is fine. It's somewhere in the middle if you look at the market. There are certainly other products with higher and lower price points. We don't find their pricing unreasonable, however. We're willing to pay for it.

    What other advice do I have?

    We're resellers of the product.

    Overall, we've been pretty happy with the solution.

    I'd rate it at a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
    PeerSpot user
    Saad Zarkout - PeerSpot reviewer
    IT Manager at BUTEC s.a.l.
    Real User
    Top 10
    Effective ATP, high availability, and scalable
    Pros and Cons
    • "The most valuable feature of the Barracuda Email Security Gateway is the ATP."
    • "Barracuda Email Security Gateway can improve reporting and anti-spam. The anti-spam engine is not working well. We are seeing a lot of problems where spam is going through the gateway. Additionally, access privilege should be given to the IT support, because they don't have a lot of privileges. We are forced to give our IT support administrative access in order to clear and deliver emails and this should not be happening."

    What is our primary use case?

    We are using Barracuda Email Security Gateway for ATP,  anti-spam, antivirus, and everything related to enabling flow.

    What is most valuable?

    The most valuable feature of the Barracuda Email Security Gateway is the ATP.

    What needs improvement?

    Barracuda Email Security Gateway can improve reporting and anti-spam. The anti-spam engine is not working well. We are seeing a lot of problems where spam is going through the gateway. Additionally, access privilege should be given to the IT support, because they don't have a lot of privileges. We are forced to give our IT support administrative access in order to clear and deliver emails and this should not be happening.

    In the future, having a schedule reporting for quarantine for all users or for selected users, without reading the content of the message would be helpful.

    For how long have I used the solution?

    I have been using Barracuda Email Security Gateway for approximately five years.

    What do I think about the stability of the solution?

    Barracuda Email Security Gateway is stable. We had issues with the on-premise version where they used to freeze from time to time, but with the cloud version, we have not had any issues.

    What do I think about the scalability of the solution?

    Barracuda Email Security Gateway is a scalable solution.

    We have approximately 500 people using the solution.

    How are customer service and support?

    I have used the support from Barracuda Email Security Gateway.

    I rate the support from Barracuda Email Security Gateway a three out of five.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup of Barracuda Email Security Gateway took approximately two months to complete here in Lebanon. It was not an easy implementation.

    What about the implementation team?

    We used Barracuda Email Security Gateway partners to complete the implementation of the solutions.

    What's my experience with pricing, setup cost, and licensing?

    The price of Barracuda Email Security Gateway is approximately $17 per user annually.

    Which other solutions did I evaluate?

    We did not evaluate another solution prior to selecting Barracuda Email Security Gateway.

    What other advice do I have?

    We chose the solution because it was high on the rating sites and some of my friends from other companies recommend it.

    My advice to others is to make sure that their business use case is well optimized, to allow the solution to be set up in the right way.

    We are a construction company and we make sure that the emails related to construction pass through the solution. Other companies, such as in marketing, will want to make sure that the marketing campaign passes through. We don't want any marketing campaigns to pass through. You need to see your business use case and your business needs, and you will have to adapt the solution.

    I rate Barracuda Email Security Gateway an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Presales Network & Security Engineer at a tech services company with 51-200 employees
    Reseller
    Top 5Leaderboard
    Responsive, flexible, easy to use, and cost-effective
    Pros and Cons
    • "It is a really good product with a lot of features. It is responsive, updated, and modern. It is easy to use and has an easy interface for non-IT users. Its dashboard is also quite fine. It is also quite flexible and has an API at the backend."
    • "Its integration with other solutions can be improved. There should be integration for telemetry information, system information, and other types of information with other solutions. Barracuda currently doesn't have that. Barracuda has its own platform. Its integration with firewalls is quite good, and it communicates really well with firewalls, but I have not seen any other integration. Based on what I know, it does have an API at the backend, but I have not used it."

    What is most valuable?

    It is a really good product with a lot of features. It is responsive, updated, and modern. It is easy to use and has an easy interface for non-IT users. Its dashboard is also quite fine.

    It is also quite flexible and has an API at the backend. 

    What needs improvement?

    Its integration with other solutions can be improved. There should be integration for telemetry information, system information, and other types of information with other solutions. Barracuda currently doesn't have that. Barracuda has its own platform. Its integration with firewalls is quite good, and it communicates really well with firewalls, but I have not seen any other integration. Based on what I know, it does have an API at the backend, but I have not used it. 

    For how long have I used the solution?

    We have been a distributor of this solution for about five years.

    What do I think about the scalability of the solution?

    It is scalable. You can start with a VM or hardware. The hardware is not really scalable, but the VM is scalable. Most vendors are scalable in terms of VMs.

    I have about 15 to 20 customers of this solution, and they seem happy.

    How are customer service and technical support?

    They have a good support team. They are quite responsive and technical. They are also fast in responding. 

    How was the initial setup?

    It is really easy. I installed Email Security for 100 email clients two or three weeks ago, and it took me half an hour to do the base installation. The training for IT administrations took another one and a half or two hours.

    It is easy to install for a non-admin. If you are a normal user trying to configure it, it is really easy to use. If you are an admin, it is a bit more complicated.

    What's my experience with pricing, setup cost, and licensing?

    It is a cost-effective and relatively cheap solution as compared to others.

    Our customers have a yearly subscription. We do have a few customers with monthly subscriptions, but they have cloud-based Email protection, which is a different type of solution. Both solutions are very good.

    What other advice do I have?

    I would recommend this solution. Barracuda has one of the best email security solutions for SMB and big enterprises. Barracuda is not a leader for email security, but they are really good at what they are doing. In terms of email security, Barracuda is one of the best solutions. There are a hundred different products in the market, such as Fortinet and Forcepoint, but Barracuda is cost-effective and really good at what it does.

    I would rate Barracuda Email Security Gateway a nine out of ten. It is a really good solution, and it does what it says.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
    PeerSpot user
    Buyer's Guide
    Download our free Barracuda Email Security Gateway Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2022
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    Buyer's Guide
    Download our free Barracuda Email Security Gateway Report and get advice and tips from experienced pros sharing their opinions.