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Barracuda Email Security Gateway pros and cons

4.0 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Barracuda Email Security Gateway efficiently blocks almost 99 percent of threats from email inboxes, including spam, malware, and phishing attacks.
It provides advanced anti-spam and anti-phishing features, ensuring maximum email security.
The cloud-based quarantine service allows users to review and manage quarantined emails effectively.
Barracuda offers sandboxing capabilities with zero threat protection and includes an antivirus feature, enhancing email defense.
The email spooling and comprehensive backup features ensure business continuity and data protection.

CONS

Users report issues with false positives and legitimate emails being blocked, which affects email communication efficiency.
Spam filtering is considered too aggressive and lacks the granularity to adjust what is considered spam.
Technical support availability is limited to certain regions and doesn't offer 24/7 service globally, which is a significant drawback for users requiring urgent assistance.
The system struggles with effective integration with third-party services, including archival vendors, which affects data management and scalability.
A lack of specific features such as DKIM functionality and ATP integration is noted, which users believe could greatly enhance email security.
 

Barracuda Email Security Gateway Pros review quotes

TA
Network Manager at a security firm with 1-10 employees
Feb 13, 2019
Before this solution, we didn't have any separate feature for protecting our emails. We used to only have a firewall but now we have email security. It has a graphical interface and we can see the log every time. We can see that the performance is fine.
it_user8769 - PeerSpot reviewer
Technology and Information Systems Manager at a construction company with 501-1,000 employees
Feb 24, 2019
With the cloud service, one of the nice things about Barracuda is the quarantine service. It gives the ability for our users to go in and check what has been quarantined, and then connect with our IT staff to release anything that should be fine so that we can test it before we release.
SH
Senior Systems Administrator - Microsoft & LINUX at TCS Pvt. Ltd.
Apr 26, 2019
This appliance has helped in that we now eliminate the thousands of scams, spam, and malware emails that are destined for our users.
Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
879,768 professionals have used our research since 2012.
it_user691740 - PeerSpot reviewer
Network Specialist at a educational organization with 1,001-5,000 employees
Jun 13, 2019
This solution has helped to significantly reduce the amount of junk email that we receive.
Ajai Jayakumar - PeerSpot reviewer
Solution Architect at a computer software company with 501-1,000 employees
Sep 15, 2019
It is an excellent, intelligent solution that provides maximum security from email attacks.
reviewer1227972 - PeerSpot reviewer
Deputy Manager IT Operations (Senior System Administrator) at a transportation company with 1,001-5,000 employees
Feb 6, 2020
The performance is good.
MB
Presales Engineer at a tech services company with 11-50 employees
Feb 25, 2020
The security protection is the best and it's GUI is user-friendly.
RA
General Manager at Gemakom
Mar 16, 2020
The link protection and anti-phishing features are great.
FR
Founder CEO at Waterdog Computer Works
Sep 10, 2020
Eliminating inbox clutter creates an opportunity to be more productive instead of wasting time manually sorting through spam.
it_user829458 - PeerSpot reviewer
CIO at a government with 51-200 employees
Oct 22, 2020
Great at blocking spam.
 

Barracuda Email Security Gateway Cons review quotes

TA
Network Manager at a security firm with 1-10 employees
Feb 13, 2019
We had an incident where we didn't want to receive any emails or spam from a certain site and email address. We selected the mail ID, and we send it to Barracuda for analysis to see if it's spam or something like that. As of now, we haven't gotten any update or notification as to what happened with it.
it_user8769 - PeerSpot reviewer
Technology and Information Systems Manager at a construction company with 501-1,000 employees
Feb 24, 2019
There's a bit of configuration work that's needed with the DNS service provider, but other than that, everything else should be very smooth.
SH
Senior Systems Administrator - Microsoft & LINUX at TCS Pvt. Ltd.
Apr 26, 2019
Two improvements that are needed include an enhancement in the proxy feature, as well as the ability to more fully automate patches and updates.
Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
879,768 professionals have used our research since 2012.
it_user691740 - PeerSpot reviewer
Network Specialist at a educational organization with 1,001-5,000 employees
Jun 13, 2019
The reports are standard, and it would be nice to be able to customize them.
Ajai Jayakumar - PeerSpot reviewer
Solution Architect at a computer software company with 501-1,000 employees
Sep 15, 2019
The technical support is not available globally 24/7 and this is the biggest problem with the product.
reviewer1227972 - PeerSpot reviewer
Deputy Manager IT Operations (Senior System Administrator) at a transportation company with 1,001-5,000 employees
Feb 6, 2020
The reporting can be improved.
MB
Presales Engineer at a tech services company with 11-50 employees
Feb 25, 2020
We would like to have a local support center in India so that they are operating in the same time zone and speak the same language.
RA
General Manager at Gemakom
Mar 16, 2020
False positives have given us issues.
FR
Founder CEO at Waterdog Computer Works
Sep 10, 2020
The spam filtering is a little too aggressive. You can not get granular enough to back off on what is considered spam and what is not.
it_user829458 - PeerSpot reviewer
CIO at a government with 51-200 employees
Oct 22, 2020
Solution requires regular checking to ensure it's 'keeping up' with spam.