Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
| Product | Market Share (%) |
|---|---|
| Zendesk | 7.5% |
| Microsoft Dynamics CRM | 23.1% |
| Salesforce Service Cloud | 16.6% |
| Other | 52.8% |
| Type | Title | Date | |
|---|---|---|---|
| Category | CRM Customer Engagement Centers | Aug 28, 2025 | Download |
| Product | Reviews, tips, and advice from real users | Aug 28, 2025 | Download |
| Comparison | Zendesk vs Microsoft Dynamics CRM | Aug 28, 2025 | Download |
| Comparison | Zendesk vs Salesforce Service Cloud | Aug 28, 2025 | Download |
| Comparison | Zendesk vs ServiceNow Customer Service Management | Aug 28, 2025 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| ServiceNow | 4.2 | N/A | 91% | 223 interviewsAdd to research |
| Tableau Enterprise | 4.2 | N/A | 89% | 307 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 20 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 163 |
| Midsize Enterprise | 92 |
| Large Enterprise | 250 |
Zendesk was previously known as Zendesk Support, Zendesk Guide, Zendesk Sell.
| Author info | Rating | Review Summary |
|---|---|---|
| Customer Success Manager at Mimshackworks Endeavors | 4.0 | I've used Zendesk for over eight months and found it easy to set up, helpful for faster responses, and similar to Freshdesk, though it could improve by incorporating more AI. I’d rate it 8.5 out of 10. |
| CEO at Etcetera Networks | 4.5 | We use Zendesk primarily for customer support, relying on its AI capabilities to automate communications and manage complex queries. While integration could be improved, we've enhanced workflows with Datto and Klaviyo. Understanding its ROI is challenging due to long-term use. |
| Technical Consultant at Spectrum Group | 3.0 | We used Zendesk for IT Service Management in a mobile app context, but faced issues with its annual price increases and complex administration. Due to integration limitations and lack of desired features, we decided to switch to another solution. |
| Customer Success Lead at Power Financial Wellness, Inc | 4.0 | I have used Zendesk for customer service and ticketing, appreciating its quick ticket auto-population. However, it could improve call stability, as issues sometimes arise during call recordings. I've also used Talkdesk, Freshdesk, and 3CX previously. |
| Product Marketing Manager at a educational organization with 201-500 employees | 4.0 | I use Zendesk to gather market insights from customer tickets for feature releases and product launches. The platform is straightforward, particularly for ticket searches, and effectively organizes feedback. I've heard it’s popular among medium-sized businesses but haven't used others personally. |
| Executive Leader at Tonkin + Taylor | 3.5 | We use Zendesk primarily as a help desk, valuing its ability to track requests. However, its report generation lacks customization. Although ServiceNow offers more features, Zendesk is a more cost-effective choice for our organization. |
| Staff Technical Writer at Netradyne | 4.0 | No summary available |
| Software Engineer at Readyly | 3.5 | We use Zendesk Support for customer support, adding our own automation to enhance efficiency. Its valuable APIs and trigger notifications reduce our workload. However, there's a sync delay between the interface and API data, and stability improvements are needed. |
