What is our primary use case?
Basically, it works hand in hand with PingID, so PingID will prompt the user for the same use cases, including VPN, bulk application, and desktop or laptop. It'll prompt them to give the user a choice of whether they can do a swipe up on their phone, or they can plug in their YubiKey, and there's a little circle on the top. They touch it, and that releases the cryptographic key on the key itself and sends it back to the PingID back in service, indicating this is the key that you registered with previously. So that's how Yubico works. It lights up, and they touch it, and it releases the key cryptographic key that's on it.
How has it helped my organization?
In many cases, there's hesitancy to use the phone as the other alternative. Number one is that some people don't like to mix personal and business on their phones. They just want the phone for personal use. And number two, at some sites, it is banned on the shop floor. They don't want phones on the shop floor, or we have highly classified spaces here, in which the data is extremely confidential, and there's no possibility. It's physically secured to the point where the employees that manage that data cannot carry their phones into that space. So that being the case, the phone is not an option. So, we give YubiKey to them as an option.
What is most valuable?
It's small and lightweight. Like a phone, it doesn't run out of battery. It also doesn't have to be unlocked. It doesn't break. Moreover, they're very durable and it's very convenient. You just simply plug it in and touch it, plug it into the USB port, touch it, and you're authenticated at your end.
What needs improvement?
An area in the product that needs to be considered for improvement, as far as the product is concerned, is service needs. Currently, an area where the product lacks is in addressing service needs.
I wouldn't like to see new features since they're keeping up with all the compliance regulations.
For how long have I used the solution?
I have experience with Yubico YubiKey for three years. I am using Yubico YubiKey Version 4.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a ten out of ten.
What do I think about the scalability of the solution?
It is a very scalable solution. Scalability-wise, I rate the solution a ten out of ten.
Once again, we're looking at biometrics, and I would say Yubico YubiKey will not go away. We'll continue to leverage those because the users like them. So I don't know if we'll expand it. I think it'll be kept at the same level of use. If not, maybe a little bit of a decline is removed towards biometrics.
How are customer service and support?
Recently, I contacted Yubico's technical support, and it was pretty good.
How was the initial setup?
There's really no such thing as a cloud or on-prem in the context of YubiKey because it's just something you hold, and it has firmware on it. And all it does is release the key to whatever's calling it from the cloud or on-prem. So it really doesn't have a server. It doesn't talk to a server. It just sits and waits for a PingID or a LastPass or some other authentication mechanism to call it.
What was our ROI?
There was a great return on investment for us since people like Yubico YubiKey so much.
What's my experience with pricing, setup cost, and licensing?
I know the per-unit price, but I don't compare that to other dongles or physical devices.
What other advice do I have?
Yubico has been a good partner with us, given we're a pretty large business. Just note that Yubico YubiKey can be obtained anywhere, even on, I think, Amazon.com. So, they're pretty much everywhere, and they are very widely used in businesses. They're used quite a bit. So, you know, don't just rely on Yubico YubiKey since there are other distributors out there. I think we were just using Yubico YubiKey because we were large, so we had a huge need for them.
It's been in and out of shop floors and has been tested for damages to see if it's broken, and I should say that it hasn't broken. So, it's very durable.
I rate the overall solution an eight out of ten.