Slack Business - Enterprise Reviews

Name: Slack Business - Enterprise
Brand: Slack
Rating: 4.2 (76 reviews)

Vendor: Slack

4.2 out of 5

76 reviews
93% willing to recommend

What is Slack Business - Enterprise?

Slack Business - Enterprise facilitates team communication and collaboration with integration capabilities and a user-friendly interface, supporting mobile and web platforms. It enhances productivity through efficient organization, instant communication, and extensive customization options.

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Slack Business - Enterprise is the #2 ranked solution in top Enterprise Social Software. PeerSpot users give Slack Business - Enterprise an average rating of 8.4 out of 10. Slack Business - Enterprise is most commonly compared to Atlassian Confluence: Slack Business - Enterprise vs Atlassian Confluence. Slack Business - Enterprise is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Buyer's Guide

Slack Business - Enterprise

July 2025

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Helped 865,384 peers since 2012

Featured Slack Business - Enterprise reviews

Awais Mehmood

Webflow Developer at Qureos

Slack is very supportive in terms of communication between my colleagues and clients. While working with the reimbursement feature, I found the automation capabilities on Slack to be incredibly useful, allowing me to automate messages for specific dates or times and even to greet someone on their birthday. I haven't specifically used the channel organization feature of Slack, as I am added to channels, but I use it with Airtable, which automates notifications to a specific Slack channel when a user fills out a form on our website. In my experience, Slack is a stable product for communication, and I appreciate its automation features and integration of AI capabilities for enhancing specific functions.

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Diksha Hirole

Data Engineer at BlazeClan Technologies

I use Slack for internal communication between my colleagues and me at my company The integration with Google Calendar is easy to use and allows us to receive notifications before meetings. Slack is also very interactive, as it includes options for communicating with GIFs and a variety of emojis,…

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PrachiSharma

Category Manager at Cloud Software Group

We have used Microsoft Teams for collaboration. Teams is also for chats and meetings. Slack doesn’t offer meetings because Huddl gets complicated sometimes. Microsoft Teams has call features and collab. You can integrate MS Teams with your Outlook or email so you get notified of the meetings. I have to set up meetings on Google Calendar and then Slack notifies. Slack should set up meetings with Slack, and you can also take notes within those meetings. Slack is only for chats and as a collaboration tool within an organization, but it could be used to set up meetings and schedule meetings.

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Slack Business - Enterprise mindshare

As of August 2025, the mindshare of Slack Business - Enterprise in the Enterprise Social Software category stands at 13.0%, up from 10.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Social Software

PeerResearch reports based on Slack Business - Enterprise reviews

Type	Title	Date
Category	Enterprise Social Software	Aug 21, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 21, 2025	Download
Comparison	Slack Business - Enterprise vs Microsoft Teams	Aug 21, 2025	Download
Comparison	Slack Business - Enterprise vs Atlassian Confluence	Aug 21, 2025	Download
Comparison	Slack Business - Enterprise vs Yammer	Aug 21, 2025	Download

Title	Rating	Mindshare	Recommending
Atlassian Confluence	4.1	9.8%	90%	106 interviews Add to research
Microsoft Teams	4.1	14.4%	95%	169 interviews Add to research

Valuable Features

Slack Business - Enterprise offers valuable features such as seamless communication via channels and direct messages, extensive third-party integrations with tools like Jira and Google Calendar, and efficient file sharing. Its customization options allow for tailored applications and plugins, enhancing user interaction. Users appreciate the rich interface, mobile functionality, powerful search feature, and ability to automate tasks, improving productivity and collaboration within teams. Security and personalization features like status updates and reminders are also highly valued.

"What I find valuable in Slack is that the interface is very attractive and it's easy for any new person to adapt to."
"Slack is very supportive in terms of communication between my colleagues and clients."
"Slack's stability is exceptional."

Room for Improvement

Integration and functionality improvements are needed for Slack Business - Enterprise. Users experience issues with video calling, frequent crashing, and notification delays. They seek better scalability and document collaboration. Some find the UI unintuitive and seek enhanced security features. There is demand for integrated tools like calendars, CRM, and real-time document collaboration. Users prefer direct meeting scheduling and streamlined task management without third-party integration. Enhanced bot capabilities for broader use cases are also desired.

"From my perspective, a disadvantage of Slack compared to Teams is that connecting between the apps can be a bit difficult."
"I haven't experienced any noticeable return on investment since starting with Slack."
"Slack's channel and chat management could be more intuitive. Configuring chats and pinning in Teams is easier, even though Slack has these features, they are not intuitive enough to engage with."

ROI

Results from Slack Business - Enterprise indicate an approximate 40% ROI, with satisfaction regarding increased productivity and more efficient organization than alternatives like Gmail. While overall feedback is positive, pricing improvements could enhance outcomes. Users appreciate the enhanced ease of collaboration and efficiency in managing content and information, rating Slack a seven out of ten in investment return. Although some did not see notable financial returns, productivity and collaboration, especially in release and cloud management, improved significantly.

Pricing

Slack Business - Enterprise users experience varied opinions on pricing. Many appreciate the free version for basic needs, highlighting its affordability compared to Microsoft Teams, with monthly costs per user typically between $15 to $20. Some praise its value, while others find it costly for larger teams. Users suggest its value may depend on team size and required features, with significant costs mostly tied to additional third-party apps rather than setup or licensing fees.

"It is an affordable solution."
"The tool's pricing could be cheaper."
"The solution’s pricing is cheap."

Popular Use Cases

Organizations primarily use Slack Business - Enterprise for internal communication, team collaboration, document sharing, and integrating with other tools. They create channels for specific topics, manage projects, conduct audio and video meetings, and streamline workflows. Users appreciate features like real-time chat, file sharing, and automation. It facilitates communication among remote teams, external partners, and clients, enhancing productivity and efficiency. Integrations with other platforms like Google Drive and Zoom are valuable, and its customization options enable tailored workflows.

Service and Support

Many users report not needing Slack Business - Enterprise support due to strong help docs and reliable service. Those who have contacted support describe it as quick and effective. Tech support is often unnecessary but well-regarded for responsiveness. Some rely on internal teams for issues. Multiple users highlight helpful customer service and strong APIs, with a rating of eight out of ten for customer service effectiveness.

Deployment

Users report that Slack Business - Enterprise's initial setup is highly straightforward, often rated between eight and ten for ease. Many found it quick, requiring minimal technical expertise. Some installations were pre-configured, while others appreciated the seamless onboarding via email invitations. The cloud-based nature simplifies deployment, and its user-friendly interface guides users efficiently. Occasionally, there were challenges with managing privacy settings, but generally, it facilitates easy setup for various employees.

Scalability

Many users report that Slack Business - Enterprise handles scalability well, accommodating various team sizes from small groups to large organizations with thousands of users. However, limitations appear when using the free plan due to message archiving. Despite this, the enterprise version is noted for being highly adaptable, earning positive scalability ratings. Challenges arise in managing numerous channels as user numbers grow, yet it remains suitable for diverse business needs.

Stability

Users report that Slack Business - Enterprise is generally stable, with many rating it high. Occasional downtimes or bugs were noted but were infrequent. While some experienced minor lags or issues on the mobile version and a few integration problems on Linux, the overall system is reliable. Desktop versions perform well, and the integration of AI and automation features adds to its robustness. Regular updates could enhance user experience further.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Slack Business - Enterprise Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Performing Arts

14%

Computer Software Company

14%

Financial Services Firm

13%

University

Educational Organization

Venture Capital & Private Equity Firm

Comms Service Provider

Insurance Company

Manufacturing Company

Retailer

Construction Company

Outsourcing Company

Healthcare Company

Energy/Utilities Company

Real Estate/Law Firm

Government

Legal Firm

Recreational Facilities/Services Company

Wholesaler/Distributor

Media Company

Renewables & Environment Company

Pharma/Biotech Company

Transportation Company

Non Profit

Logistics Company

Wellness & Fitness Company

Consumer Goods Company

Compare Slack Business - Enterprise with alternative products

Learn more about Slack Business - Enterprise

Designed for seamless integration with apps and services, Slack Business - Enterprise provides efficient organization through channels and threads, instant communication, file sharing, and video calls. Productivity is boosted via notifications, reminders, bots, and automation. Customization enhances the user experience, promoting collaboration. However, improvement areas include video chat, meeting functions, and third-party tool integration. Users prioritize enhanced UI, security, and document collaboration, alongside better scalability, stability, and attachment browsing capabilities.

What are the key features of Slack Business - Enterprise?

Seamless Integration: Connect with a range of apps and services to streamline operations.
Efficient Organization: Utilize channels and threads for organized communication.
Instant Communication: Facilitate real-time messaging for immediate interaction.
File Sharing: Share documents and media effortlessly within the platform.
Video Calls: Support for video meetings with screen sharing capabilities.
Automation: Boost productivity with notifications, reminders, and bots.
Customization: Tailor UI and integrations to enhance the user experience.
Search Function: Easily locate past messages and information.

What benefits and ROI should users consider?

Enhanced Collaboration: Facilitates teamwork with organized channels and real-time messaging.
Improved Productivity: Automation and integrations streamline workflow processes.
Flexibility: Mobile and web platform support suits diverse work environments.
Customizability: Tailor functionalities to specific needs for better engagement.
Integration Capabilities: Connect with tools like Google Drive and Zoom to enhance workflows.

Slack Business - Enterprise is widely used across various industries, serving as a communication hub within organizations. Its features support internal and external communication, project management, and workflow optimization. Industries benefit from its integration with Google Drive and Zoom, enabling efficient collaboration and streamlined operations.