Prisma SD-WAN Reviews

Name: Prisma SD-WAN
Brand: Palo Alto Networks
Rating: 4.3 (24 reviews)

4.3 out of 5

24 reviews
95% willing to recommend

What is Prisma SD-WAN?

Simplify management, enable app-defined SD-WAN policies and deliver a secure, cloud-delivered branch today with the Industry’s first next-generation SD-WAN.

Get the Prisma SD-WAN Buyer's Guide and find out what your peers are saying about Prisma SD-WAN, Fortinet FortiGate, Prisma Access by Palo Alto Networks and more!

Prisma SD-WAN is the #5 ranked solution in top WAN Edge solutions, #6 ranked solution in SD-WAN tools, and #10 ranked solution in top Secure Access Service Edge (SASE) solutions. PeerSpot users give Prisma SD-WAN an average rating of 8.6 out of 10. Prisma SD-WAN is most commonly compared to Fortinet FortiGate: Prisma SD-WAN vs Fortinet FortiGate. Prisma SD-WAN is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.

Helped 861,390 peers since 2012

Featured Prisma SD-WAN reviews

Engineerinfosec67

Presale Engineer at Westcon-Comstor

Prisma SD-WAN offers capabilities such as path selection based on Layer 7 attributes and application quality of service at the application level. It provides less than a second detection of failures to redirect traffic to other links. The infrastructure relies on SD-WAN gateway appliances, which can be physical or virtual, requiring zero-touch provisioning operations. This makes onboarding a remote site easy with near-zero system activities needed at the remote site. By reducing the need for expensive internet connections, Prisma SD-WAN allows customers to achieve cost savings.

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John Helsmoortel

CTO at a engineering company with 1,001-5,000 employees

Prisma SD-WAN is used for connectivity in our offices, which includes the activity of about sixty offices, two data centers, and a cloud environment The most valuable feature is the single pane of glass, especially since we have Palo Alto firewalls. We have everything in one view, including cloud…

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CarlosNascimento

Senior Cyber Security Consultant at Compwyre

The dynamic routing in Prisma SD-WAN is high-speed and valuable because it quickly adjusts, so users do not realize the link is down. The traffic shaping feature is also handy. In branches with poor internet connections, traffic shaping allows us to restrict and manage bandwidth effectively. This ensures no single user can consume all the bandwidth, and it reserves equal parts of the link for all users. For example, we can share the link equally in a small office with ten people. Prisma SD-WAN is highly effective in handling network failovers and ensuring business continuity. It includes redundancy, failover capabilities, and extensive monitoring tools. If one customer experiences an attack, updates are provided to all other customers to prevent similar threats.

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Prisma SD-WAN mindshare

Product category:

As of July 2025, the mindshare of Prisma SD-WAN in the Software Defined WAN (SD-WAN) Solutions category stands at 6.0%, up from 3.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Software Defined WAN (SD-WAN) Solutions

PeerResearch reports based on Prisma SD-WAN reviews

Type	Title	Date
Category	Software Defined WAN (SD-WAN) Solutions	Jul 11, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 11, 2025	Download
Comparison	Prisma SD-WAN vs Fortinet FortiGate	Jul 11, 2025	Download
Comparison	Prisma SD-WAN vs Cisco Catalyst SD-WAN	Jul 11, 2025	Download
Comparison	Prisma SD-WAN vs Cato SASE Cloud Platform	Jul 11, 2025	Download

Title	Rating	Mindshare	Recommending
Fortinet FortiGate	4.2	20.6%	90%	379 interviews Add to research
Prisma Access by Palo Alto Networks	4.2	N/A	92%	64 interviews Add to research

Valuable Features

Prisma SD-WAN's valuable features include seamless VPN tunnel creation, zero-touch provisioning, easy integration with Palo Alto, dynamic routing with fast failover, comprehensive application visibility, and flexible traffic path selection. Users appreciate its centralized management, robust security, and cost efficiency. The AI ops feature enhances automation and compliance. Path selection based on Layer 7 attributes and traffic shaping optimizes application performance, while the cloud-based gateway provides global connectivity and monitoring.

"The biggest benefit for us is that we've seen a reduction in incidents."
"Overall, I would rate Prisma SD-WAN an eight out of ten."
"The most valuable feature is the single pane of glass, especially since we have Palo Alto firewalls."

Room for Improvement

Prisma SD-WAN faces challenges with event correlation, outdated documentation, and lack of robust training. There are issues with physical port reliability and integration with Zscaler, CloudGenix, and Palo Alto solutions. Troubleshooting requires deep technical engagement. High pricing is a concern. Users desire enhanced security features and alert systems. The absence of CLI and some cross-platform management capabilities affects accessibility. Improvements in support communication and scalability are needed to enhance user efficiency and experience.

"It is widely known that Palo Alto is quite expensive. The licensing model is pretty expensive, which would be the only downside to Palo Alto, but regarding the features of the box, it does what it needs to do."
"The documentation tends to be outdated, often directing us to resources that are no longer accurate or available, and this is one of the reasons we are potentially looking at alternatives."
"We initially had challenges with AIOps, which was overwhelming, and could benefit from simplification or improved training."

ROI

Switching to Prisma SD-WAN cuts costs by 50% and reduces outages. Users see strong ROI through enhanced network automation and security, meeting compliance requirements. The platform provides good scalability with increased uptime. Replacing legacy systems like MPLS with affordable broadband improves return potential. Cost savings are notable due to VPN elimination and using multiple broadband links. Voice prioritization enhances functionality, with an anticipated return within two years. Users appreciate its investment value and stability.

Pricing

Prisma SD-WAN pricing is generally perceived as high, often rated around eight out of ten on a pricing scale. Its subscription-based model with annual fees offers advanced functionality, justifying costs for medium to large enterprises. While some suggest it's more costly than competitors like Zscaler and Fortinet, some gain package discounts when combining other Palo Alto products. Clients appreciate its granularity and control, but smaller companies might find it less cost-effective.

"Prisma SD-WAN is a pretty expensive solution."
"It is more expensive than Fortinet."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

Popular Use Cases

Organizations utilize Prisma SD-WAN for seamless connectivity across remote locations, leveraging VPN tunnels via Internet links to replace costly MPLS lines. It supports zero-trust frameworks, enhances multi-cloud and remote worker access, and integrates with applications like Zscaler. By offering centralized management and robust network control, Prisma SD-WAN ensures efficient traffic routing, better latency handling, and improved application performance for businesses managing complex, distributed environments with diverse connectivity needs.

Service and Support

Prisma SD-WAN customer service is recognized for its well-organized support, provided through a centralized portal, and rated between 7 and 9.5 out of 10. Support effectiveness varies, with knowledgeable technicians available 80% of the time. Response times could be faster, sometimes taking a few hours, which may affect urgency resolution. Some report their initial engagement delayed. Customer support quality has slightly decreased since Palo Alto's takeover, with consistent, prompt responses sometimes being a concern.

Deployment

Experiences with Prisma SD-WAN's initial setup vary. Some find it straightforward and quick, while others see it as complex due to network policy requirements and integration challenges with existing systems. Many users appreciate the cloud-based configuration, zero downtime, and ease of deployment. Assistance from Palo Alto is often utilized, especially in larger, more complicated deployments. Transitioning from legacy systems can be challenging and requires thorough monitoring and configuration adjustments.

Scalability

Prisma SD-WAN effectively supports large, complex networks and is utilized globally, including in AWS data centers and numerous locations. Many entities find it straightforward to scale by configuring tunnels and leveraging cloud features. Prisma's high-end devices at data centers can handle hundreds of branches. Some mention cost considerations related to scalability. Challenges have been noted in documentation, impacting some experiences. Despite this, many rate its scalability highly, indicating satisfaction across various deployment sizes.

Stability

Prisma SD-WAN demonstrates significant stability improvements since its early years, with reduced glitches and dependable operation. Many users report high reliability, citing its strong performance and minimal downtime. According to user feedback, the system efficiently manages cloud-based management and transitions. Most issues relate to minor bugs, typically resolved with updates. User ratings frequently score Prisma SD-WAN stability between seven and ten out of ten, highlighting its robust and consistent performance.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Prisma SD-WAN Buyer's Guide for additional reliable information.