NinjaOne Reviews

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne.

It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly advantageous, especially for clients like medical offices.

A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage. Additionally, NinjaOne supports integration with third-party tools such as Bitdefender GravityZone and backup solutions. The open nature of the platform, allowing cooperation with other software vendors, is highly beneficial.

I recommend NinjaOne for small companies transitioning from on-premises servers or client infrastructures to the cloud, specifically the Microsoft cloud. These companies typically have around thirty to forty employees. We have deployed NinjaOne for remote and desktop management, as well as support tasks, in these scenarios.

NinjaOne's remote desktop management, support, assistive tools, and screen sharing capabilities have been valuable for our clients, especially during small rollouts of software or scripts. The software deployment tools have allowed us to provide critical assistance to small businesses lacking these capabilities.

I love NinjaOne, as it made my life easier. With NinjaOne, I have 500 users or 500 workstations and sixteen servers, which made my life easier. Considering NinjaOne as an out-of-the-box solution, it's not very helpful, but you can do a lot of configurations and create a lot of automation that works perfectly the way you want. NinjaOne is a very good tool, and I love it.

NinjaOne has helped my company with the deployments of software, managing computers for updates, managing anti-virus tools, and deploying automation. Presently, when my company decided to change the Wi-Fi password, I had to create a profile and push automation to all the computers, while the staff members did not know that they did not have to type in the password as we just deployed the password in the profiles along with a lot of automation processes, like sending a message to every staff member, similar to the automation offered by PowerShell. Automation helps a lot, and you can even do JavaScript, making the solution very helpful for me as it works great, especially now that NinjaOne has changed its automation to the newer version, so it just gets better and better.

The main use was for the ticketing system. Users create tickets, and they are generated. We assign the tickets. There is an SLA system. 

Every kind of issue raised by the user is generated on NinjaOne, and we assign it to the IT person. There is an SLA system, a time-based system, and a ticketing system.

The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached. The main thing is that the IT person can manage things within the time before the SLA is breached. I like this kind of feature. Sensu doesn't have an SLA feature.

The main thing is that NinjaOne provides the best documentation, and Ninja support is the best. They are cooperative. So that's why deployment and integration with other tools are easy to understand for level two support engineers and up.

We use the solution to monitor the client’s computers and to support computers in small offices.

The most relevant feature is the monitoring, which provides built-in tools for sending commands. The TeamViewer bot option also works well as part of the scripting. NinjaOne has had some initial issues with the remote connection. NinjaOne is the cheapest way to connect to Azure remotely because a TeamViewer subscription for a year is far more expensive.

I use NinjaOne for Windows patching, endpoint management, and asset management. 

The tool's most valuable feature is third-party application updates. 

I'm the admin for the solution, and I manage our clients. We have 18 to 25 clients inside Ninja and I use it to manage everything from scripting to maintenance tasks, remote sessions, and troubleshooting. 

The most important aspect of this tool is the security it provides our company. It is super secure.