OpenText Network Node Manager i Reviews

OpenText Network Node Manager i is perceived as a costly enterprise solution, particularly for advanced configuration and maintenance. Some users find it mid-range compared to competitors. Licensing is offered as a perpetual lifetime license with annual subscription renewals. Though generally deemed expensive, specific comparisons indicate it may be less costly than alternatives like SolarWinds. Pricing dynamics often require involvement from multiple departments within organizations.

• "It is more inexpensive than other products in the market."
• "The solution is quite expensive."
• "It's an expensive solution."

Organizations primarily use OpenText Network Node Manager i for monitoring networks, including switches, routers, firewalls, and network devices. It supports fault, performance monitoring, and global architecture, making it suitable for both small enterprises and large networks. Often deployed by IT managers and admins across multiple regions, it allows for endpoint management, integrations, and visualization of device connectivity. It is utilized in various sectors, managing between hundreds to thousands of devices.

Customers find the customer service and support of OpenText Network Node Manager i to vary significantly. Standard support is often slow, with long waits and repeated queries. Outsourcing has worsened initial interactions, but escalated cases are resolved efficiently. Premium support is deemed effective, offering immediate assistance with dedicated resources. However, training and expertise of support staff are inconsistent, causing dissatisfaction. Despite improvements, some users find it inferior compared to competitors or express frustration with prolonged resolution times.

OpenText Network Node Manager i’s initial setup varies in complexity. Some find it straightforward, requiring prior expertise, while others describe it as challenging, benefiting from consultant assistance. Documentation often lacks completeness, causing unexpected hurdles. Setup demands experience, especially when configuring smart plugins. Those with network architecture expertise report easier integration. Environments differ, impacting setup time, with some deployments completed quickly and others facing connectivity challenges and requiring extensive configuration. Virtual environments tend to simplify the process.

OpenText Network Node Manager i exhibits strong scalability, accommodating large networks with thousands of nodes and interfaces. Users note satisfactory performance in scaling within large enterprises, though challenges exist with performance under heavy connections. Advanced planning during deployment aids cost-effective future scaling. While some experienced limitations, for most, it addresses organizational needs effectively. Integration with other APIs might be necessary to cover all components when OpenText Network Node Manager i is applied.

Many users report OpenText Network Node Manager i is stable, with minimal downtime and no significant stability issues. Some have had it running effectively for years. One user, however, had stability problems on a single VM but plans to stabilize it by switching to a Linux-based distributed environment. There were initial stability issues that have improved after adjustments. Another notes stable fault management but mentions performance analysis instability.