The HPE suite is amazingly beautiful, has a fantastic user experience, and provides a high amount of simplification across transactions when adopting cloud technologies significantly.
General Manager Strategic Programs at a tech services company with 10,001+ employees
It simplifies transactions when adopting cloud technologies.
What is most valuable?
How has it helped my organization?
NNMi is super robust and seamlessly connects everything across applications, infrastructure, server, storage, and networks. We wanted to connect the dots together.
We have implemented not just NNMi, but the entire HPE suite. The trigger to do this was the digital transformation that we are undertaking at my company, which was really fueled by the desire to give a completely different digital experience to our employees.
We started out with adopting the cloud. We started out with an Office 365 migration a couple of years back. We did it in record time. We migrated 125,000 plus mailboxes in 18 weeks. We looked at a case study on the Microsoft website, and once we liked that, and IT liked it too, our users loved it. And users love Yammer, because that's their way of going ahead and chattering about with everybody else.
Then we said, “Why not get everything else on the cloud too, rather than being on premises”? We also had a lot of end-of-life infrastructure and we said, “Okay, we've got to go significantly into the public cloud”.
We're very heavy in Microsoft Azure and in about nine months we've migrated our entire enterprise application landscape onto the public cloud. We're talking about close to 200 applications outside of SAP itself, which we upgraded to SAP HANA. Everything else is in the cloud. We have a true hybrid infrastructure out there. We're also on AWS, of course. We have our trouble-ticketing system on AWS, so if Azure goes down, we've got something else up and running. And of course, we use it for disaster recovery.
NNMi has proved to be certainly better in a) giving us slightly better capabilities to switch to alternatives when incidents do happen, and b) being able to optimize our costs on the infrastructure monitoring side. Now we have the ability to monitor all of these networks globally from a single tool.
What needs improvement?
I want to have some of those nicer features for when networks go flapping. I want to receive alerts before problems occur rather than when it actually goes down. We need to have our service providers working very closely with us, which will not necessarily happen. We still have submarine cables getting cut which would completely leave us blacked out. But, those are not necessarily problems that happen very often.
For how long have I used the solution?
Our first deployment started out earlier this year. We've been kind of up and about with NNMi probably a little more than a complete quarter. That's about the duration that we've had it operational.
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What was my experience with deployment of the solution?
This transformation has meant, and it continues to be, a lot of change management and adoption by IT with getting them used to this paradigm change and these new tools coming in. But I think there is a lot more recognition of the fact that automation is going to transform their lives and that this is something for the better. I think that's been something which has been really positive and that's the stuff that I'm really working with.
I'm not the super techie person. I run transformation programs. My responsibility and charter is really to make sure that wherever we're running digital transformation, make sure that we take our employees, as well as our IT group, along so that they're not hit by something big. We take them along through this entire change out there.
What do I think about the stability of the solution?
Stability has been pretty good. But like I said, it's been up and running about a quarter now. I know there are a lot of other enterprises that have had it for years and years and have it running for very long and are doing extremely well.
I'm guessing that it will be the same for us, too. I do know that it's really kind of “best in breed” as a solution, so I'm not expecting any stability issues coming out of there.
What do I think about the scalability of the solution?
I think we shouldn't necessarily confuse usability, per se, with robustness or scale. That's something NNMi definitely goes ahead and gives us. I've heard it's really scalable. NNMi has been there, done that, for so long with very large, very complex enterprises at the kind of scale that we're talking about. I think I'm okay with usability.
How are customer service and support?
Technical support is good, I guess. We are not having trouble so far. But when we did want to get help or support, we got it.
Which solution did I use previously and why did I switch?
We used to have CA Spectrum and Wiley. During our transformation, we decided we needed something super robust to be able to seamlessly connect everything across applications, infrastructure, server, storage, and networks. We wanted to connect the dots together. That's what triggered us to go with HPE. I think it's doing pretty well.
How was the initial setup?
I was not involved in the initial setup. The decision to replace our previous solutions with HPE and NNMi was not taken by me. It was taken before I came to my current company.
I think there is a steeper learning curve compared to a lot of other new age products. A lot of the new age products which have been built in the last couple of years or so, are very, very intuitive. They are built with so called, "design thinking"; what people really, really talk about. That's not necessarily true of some of the older products that are out there.
What other advice do I have?
I work with big vendors like HPE as well as start-ups, especially now that we're on our hybrid journey. I'm using them to do backups for me on the cloud; both end-user computing backups, as well as server backups. Azure backup doesn't seem to work out for me.
I think what I would really be looking at in a vendor is does the vendor vision really synchronize very well with my vision of where I want to be? What is it that I'm looking for when want something to be provided to my end customers who are our 170,000 employees out there?
I have a vision. I have a roadmap. I have quarterly deadlines to say, "This is what I'm going to be doing and can a vendor really support me to do that?" I'm okay if they don't have some features, because I don't think everybody's figured out everything yet. As long as I know that: a) they really are gung-ho about the vision that I have and they're completely in line with that vision, and b) they have the capabilities to be able to solve some of those niggling problems which will definitely pop up when we're going to go through a transformation program of this kind of scale. Then I'm okay with them.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PM at a energy/utilities company with 10,001+ employees
Reduces the need for separate diagnostic and network monitoring tools
Pros and Cons
- "We do not have any issues stability-wise."
- "When I open a ticket, usually they respond very late. Some of the people I negotiate with seem undertrained."
What is our primary use case?
We are using virtual servers. We have two servers, they are set in fail-over environments. One is active, one is waiting.
I work for a very big enterprise. Any employee could technically access this tool, but only a few of them are interested. Roughly 50 people working in specific departments access this tool — mostly the network operations team.
What is most valuable?
Currently, we are not using all of the features they provide; just the main tool for monitoring the alerts. The lists are sent to a third-party tool — ServiceNow. It's an umbrella that collects alerts from different tools.
What needs improvement?
I'm pretty satisfied with this tool. We have some specific devices that are not integrated very well, for example, Barracuda Firewalls. They have to improve this, but this is a specific situation.
What do I think about the stability of the solution?
It's a good one. It's a stable tool. We do not have any issues stability-wise.
How are customer service and technical support?
I would say that they definitely need to improve their support features — this is a problem. When I open a ticket, usually they respond very late. Some of the people I negotiate with seem undertrained. They don't know much about the tool; they have to ask their high-level colleagues. This takes a lot of time and it's pretty frustrating to wait so long to form a ticket. They need to be quicker and more knowledgeable.
When we paid for a consultant, it was a very different situation. All of our problems were solved in a very short period of time.
Which solution did I use previously and why did I switch?
Micro Focus Network Node Manager was already installed when I came to this company. In the future, we may switch to SolarWinds.
What's my experience with pricing, setup cost, and licensing?
I wasn't involved in the pricing, but I think it's quite expensive. For example, we wanted to buy a separate module — a performance and reporting tool; however, our colleagues from the payment section said that it costs too much.
What other advice do I have?
Overall, on a scale from one to ten, I would give this solution a rating of eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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General Manager at a energy/utilities company with 10,001+ employees
Stable, fair pricing, but features need improvement
Pros and Cons
- "It is a scalable product."
- "We had some issues with some of the features, some modules are not meeting expectations."
What is our primary use case?
We are using the solution for network monitoring.
What needs improvement?
We had some issues with some of the features, some modules are not meeting expectations. Additionally, they need to start following some of the latest trends.
For how long have I used the solution?
I have been using the solution for approximately 7 years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable product.
How are customer service and technical support?
When we speak to the customer service about issues that we have been experiencing, they tell us that is how the solution operates, unfortunately, and we have to live with it.
What about the implementation team?
We have approximately 3 technicians doing all the installs and maintenance.
What's my experience with pricing, setup cost, and licensing?
The solution is priced mid-range compared to the competition.
Which other solutions did I evaluate?
We are thinking about migrating to SolarWinds because of some of the issues we have been experiencing.
What other advice do I have?
I rate Micro Focus Network Node Manager a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Director at a tech services company with 10,001+ employees
We are using it for network discovery and troubleshooting enforced management.
Pros and Cons
- "Topology creation is the most valuable feature."
- "The deployment architecture and installation part needs improvement."
What is most valuable?
Topology creation is the most valuable feature.
How has it helped my organization?
We are using it for network discovery and troubleshooting enforced management. We are expanding it to cover the performance and the traffic part as well.
What needs improvement?
The deployment architecture and installation part needs improvement. In regards to the voice monitoring piece, there is a lot of scope for improvement. Voice monitoring/end-to-end voice monitoring, whether in a voice over IP(VoIP) or a voice over PSTN, if I'm making a call, it should be monitored irrespective of the path/carrier that I am passing through.
What do I think about the stability of the solution?
As of now, we are running on a single machine that is a VM Windows-based VM, so that is not quite stable. It frequently goes down and we have a lot of issues with that. However, we are now upgrading it to a distributed environment based on the Linux operating system. I'm hoping that it should be stable.
What do I think about the scalability of the solution?
We are a quite large organization. we have more than 120,000 employees. In terms of the scalability, we have experienced no issues. As an organization, we consist of more than 120,000 people. The end users of NNMi are less, i.e., probably around 50 – 60 end users. The network operations team is the end-user for the NNMi and we still have had no issues with the scalability.
How was the initial setup?
I was not part of the previous installation, but for the current one that we are deploying, I was involved in the setup process.
The setup was complex and needs a medium kind of knowledge. The documentation is also not very good, i.e., a lot of things that are not written in the document are surprises. The installation is definitely not easy. It is a complex one and it would be much easier if the product was redesigned in that way.
Which other solutions did I evaluate?
We are considering both NetBrain and Nectar Services, for a couple of the features that NNMi does not have.
What other advice do I have?
You should interact more with the customers and listen to your voice.
Try to make the product better from the usability perspective.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PM at a energy/utilities company with 10,001+ employees
Good stability, quite mature, and capable of having all network devices in a single place
Pros and Cons
- "It's quite a mature solution."
- "Right now, we have open tickets and they are not closing as expected."
What is most valuable?
We are able to have all network devices in a single place in order to send the alerts to an umbrella tool (Service Now).
The stability is quite good.
It's quite a mature solution.
What needs improvement?
Technically speaking, I'm facing some issues when monitoring Barracuda firewalls. There is some room for improvement in this area.
The documentation for the initial/upgrade setup present errors sometimes.
For how long have I used the solution?
This product has been used in our company for ten years, I suppose, however, I have been personally using it only for two or three years.
What do I think about the stability of the solution?
Regarding stability, we don't face any issues. It's reliable. There aren't bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
From the very beginning until now, we deployed to two servers in a fail over environment. Therefore, I can't really speak to the scalability of the product.
How are customer service and technical support?
Technical support could be much better and work much faster.
Typically, is taking some time so solve tickets. If involving a higher level expert is needed, you should wait.
How was the initial setup?
The initial setup is somewhere in between. It's both not so easy, and also not so complex. We have the Linux version. Some years ago we had physical servers and we migrated to virtual ones.
There were some issues and we opened some tickets, however, in the end, they were solved. It's just that there are a few key steps that need to be handled carefully during installation. You need documentation to guide you. However, some of the articles meant to assist were not very accurate. If you're following exact instructions line by line, and you are not getting what is expected, you have to do a bit of problem-solving by yourself.
What's my experience with pricing, setup cost, and licensing?
I don't handle the pricing, however, it's my understanding that the product is quite expensive.
What other advice do I have?
I would recommend the solution to others due to the fact that it's quite stable and mature. That said, there are a few improvements that can be made.
Overall, I would rate it eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Consultant at a tech services company with 10,001+ employees
It is very stable which provides quick RCA for any network faults
Pros and Cons
- "Real time network monitoring application: It is very stable, which provides quick root cause analysis (RCA) for any network faults."
- "Only to improve the GUI."
What is most valuable?
Real time network monitoring application: It is very stable, which provides quick root cause analysis (RCA) for any network faults.
What needs improvement?
Only to improve the GUI.
For how long have I used the solution?
I am working on couple of products in NMS/EMS Technology. Below are the products name: Micro Focus Network Node Manager NNMi (9.2x, 10.10 and above).
What do I think about the stability of the solution?
Only HPE/IBM/BMC and SolarWinds tools are very stable.
What do I think about the scalability of the solution?
No issues in tools.
How are customer service and technical support?
Not good compared to IBM or Zenoss support.
Which solution did I use previously and why did I switch?
It is fully depends on costing, customer, and architect.
How was the initial setup?
It was straightforward.
Which other solutions did I evaluate?
I evaluated this product this product before I chose it.
What other advice do I have?
Before implementing, clear all the customer requirements, then choose products accordingly.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Integration Consultant at Multilynx
Provides great fault management but dashboards are not customizable and it's not user-friendly
Pros and Cons
- "A good enterprise-level solution."
- "The dashboards are not customizable and it's not user-friendly."
What is our primary use case?
We install, integrate, customize and configure this solution for our clients. We are system integrators who resell tools to our customers and we are partners with Micro Focus.
What is most valuable?
The great thing about this solution is its compatibility for enterprise level organizations. If you need to install 10,000 or even 20,000 devices, it's easy to monitor. The product's fault management is awesome.
What needs improvement?
I haven't had a great experience with this solution because the dashboards are not customizable and it's not user-friendly. The market has changed and people are now focused on mobile solutions, tablet solutions, or dashboards, which I prefer to use. I'd like to see dashboard customization and customized reports.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
The scalability is great.
How are customer service and support?
The customer service has improved drastically over the past couple of years and I think they're very good now.
How would you rate customer service and support?
Positive
How was the initial setup?
Deployment generally takes around two to three hours. It's a matter of integrating with the databases, and then connecting devices. It's not easy getting the connectivity right and that can be time-consuming because there are lots of configurations required on every device when connecting to the NNM. We use our own technical team for deployment, usually three or four people; two for delivery and two for follow-up support.
What was our ROI?
I think getting an ROI takes about three years but it depends on the customer and the scenario. For some companies, for example, if one site goes down and nobody is aware of it, the cost can be in the millions. In other scenarios, the loss wouldn't be so great.
What's my experience with pricing, setup cost, and licensing?
The license is a perpetual lifetime license and the subscription is on a yearly basis. It's an expensive product because it's an enterprise-level product with a big team working behind it for batch releases, maintenance releases, version upgrades, maintenance support, and professional services.
What other advice do I have?
I rate this solution seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Snr System Specialist at Tieto finland
It gives us an overview of the network and allows us to see what happened in the past.
What is most valuable?
It gives us an overview of the network. How is it performing? Are there some problems? It allows us to see what happened in the past.
How has it helped my organization?
It helps us to solve our network problems and it helps us to solve customer problems to whom we are providing IT services. I would say that it self-tested, the time it took us to repair those problems.
For how long have I used the solution?
I have been using this solution for twenty-four years.
What do I think about the stability of the solution?
I has been stable for 24 years.
What do I think about the scalability of the solution?
It provides very good scalability from 200 nodes to 30,000 nodes and from 2,500 interfaces to 60,000 interfaces.
How are customer service and technical support?
We have excellent support. We have a nominated a person from HPE who always takes our cases. He knows our environment so we don't have time to explain every time what kind of environment we have. What software versions and patch levels we use. We can skip that and go right to the case.
Which solution did I use previously and why did I switch?
When selecting a vendor, I look for reliability and support.
How was the initial setup?
Upgrades are straightforward. The are instructions on how to install it and there is notes tell what is new and what has been fixed. It is quite easy to work with it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Great review of NNMi