Service and Support
IBM Db2 Database's customer service and support offer a mix of experiences. Many users find technical support knowledgeable and responsive, rating it around eight out of ten, though some feel it could be more efficient and structured. While users in North America find support strong, others outside face challenges. Some also note quick resolutions for urgent issues, but others experience delays. Overall perceptions vary, with many praising its reliability and technical team expertise.
Deployment
Many find IBM Db2 Database's initial setup straightforward and easy, especially with a good understanding of the OS and Db2 concepts. However, some users consider it complex, particularly without specialized expertise. Automation and documentation assist in easing the process. Deployment times vary significantly, from minutes to weeks, depending on complexity and organizational processes. Factors like securing environments, integration needs, and the necessity of experienced professionals contribute to differing experiences.
Scalability
IBM Db2 Database is considered highly scalable by many users, enabling both vertical and horizontal expansion. Some reviewers highlight smooth scalability with virtual machines and cloud capabilities, while others mention concerns with certain features requiring reorganization for efficient scaling. There is a variety of opinions on cost implications and comparisons with competitors, but most find IBM Db2 scalable for large infrastructures, citing examples of use in large corporations and banking sectors with significant user traffic.
Stability
IBM Db2 Database is generally seen as very stable. Users often report no issues with crashes or glitches and praise its reliability. Some encountered initial hiccups or performance degradation with data growth, but these are exceptions. Ratings frequently range from eight to ten out of ten for stability. Occasionally, stability depends on system management processes or client setup, but many experience long-term uptime with minimal problems, highlighting its robustness in various environments.