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IBM Cloud Pak for Automation Reviews

Vendor: IBM
4.0 out of 5
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What is IBM Cloud Pak for Automation?

IBM Cloud Pak for Automation offers design, build, run, and automation services to rapidly scale your programs and fully execute and operationalize an automation strategy.

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IBM Cloud Pak for Automation is the #21 ranked solution in top Process Automation solutions. PeerSpot users give IBM Cloud Pak for Automation an average rating of 8.0 out of 10. IBM Cloud Pak for Automation is most commonly compared to Appian: IBM Cloud Pak for Automation vs Appian.
Buyer's Guide
Process Automation
May 2025
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Helped 851,491 peers since 2012

IBM Cloud Pak for Automation mindshare

As of May 2025, the mindshare of IBM Cloud Pak for Automation in the Process Automation category stands at 0.4%, down from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Process Automation
 
 
Key learnings from peers

Valuable Features

  • "I believe two significant features of IBM Cloud Pak for Automation are the focus on SLA management and the capability to handle parallel instances effectively. Parallel instances, for instance, are valuable when dealing with a large number of users, enabling tasks to be performed concurrently for efficient system operation. The SLA aspect is crucial for tracking and ensuring timely completion of tasks. Additionally, the cloud compatibility of IBM BAW allows for seamless migration from on-premises to the cloud. This version also includes a business rule management system for storing and managing business rules effectively."
  • "What this product allows us to do is to move from on-prem instances where we are running independent instances of FileNet, Datacap, and ODM. It allows us to leverage container-based resiliency and availability modeling so that we have some visibility across the CP4BA ecosystem. We're now migrating all of our data to be in the Cloud Object Storage, and we can now use some of the features of Azure in terms of how we store and retrieve content for our members and our providers."

Room for Improvement

  • "I believe there is room for improvement in the user interface, particularly in the Process Portal that customers use to view and manage their tasks. The UI of the Process Portal needs enhancement. Additionally, in the next release, I would like to see improved compatibility with Angular, allowing for direct integration with front-end systems. It would be beneficial to have built-in GUI features based on Angular within the system, rather than developing separate applications externally. This, in turn, would provide a more seamless and enhanced front-end experience."
  • "One of the challenges we're having is finding vendors who have experience in developing on the cloud. We can find developers on the old platform, but it is leading-edge technology. So, we are having some challenges, and IBM is assisting us to find vendor partners. To be able to leverage all the capabilities of the new platform, we have to upgrade our existing ecosystem of FileNet applications. Upgrading to the new platform while trying to modernize is always challenging because it is like you have a moving target."

Pricing

  • "IBM Cloud Pak for Automation is relatively expensive, especially considering it is designed for long-living processes, not for normal automation needs. On a scale of one to ten, I would rate the pricing at around 9.There are no additional costs beyond the standard licensing fees, but IBM has multiple pricing models that make it expensive in its own way. Different plans are available, but overall, the experience suggests it is a costly solution."
  • "Its cost is almost the same or comparable to what we pay with FileNet, but I'm not sure what we pay a year.A good part of CP4BA is the CPU-based licensing model. When we're dealing with 50,000 dentists, for example, if we were to use Salesforce, we would be hit with the licensing of 50,000 dentists, whereas when we build out in CP4BA, it is just based on our CPU usage, not on individual licenses."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Process Automation Buyer's Guide for additional reliable information.

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Product Categories

Product Categories
Process Automation

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IBM Cloud Pak for Automation reviews

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PeerSpot user
Vice President - Digital Automation Services at Techvista Systems
Verified user of IBM Cloud Pak for Automation
Jan 8, 2024
Effectively handles parallel instances effectively

Pros

" I believe two significant features of IBM Cloud Pak for Automation are the focus on SLA management and the capability to handle parallel instances effectively. Parallel instances, for instance, are valuable when dealing with a large number of users, enabling tasks to be performed concurrently for efficient system operation. The SLA aspect is crucial for tracking and ensuring timely completion of tasks. Additionally, the cloud compatibility of IBM BAW allows for seamless migration from on-premises to the cloud. This version also includes a business rule management system for storing and managing business rules effectively. "

Cons

"I believe there is room for improvement in the user interface, particularly in the Process Portal that customers use to view and manage their tasks. The UI of the Process Portal needs enhancement. Additionally, in the next release, I would like to see improved compatibility with Angular, allowing for direct integration with front-end systems. It would be beneficial to have built-in GUI features based on Angular within the system, rather than developing separate applications externally. This, in turn, would provide a more seamless and enhanced front-end experience."

What is our primary use case?

There are multiple use cases but one notable aspect of IBM Cloud Pak for Automation is its licensing structure. They have consolidated all the products into one pack. Once you acquire the license, you can use each component based on your specific requirements. For instance, if you need to develop a solution, like an approval process for leave requests, the pack allows you to handle various aspects. 

You can connect to integration layers, design workflows, obtain user approvals, and initiate RPA services. There are numerous use cases, such as tracking requests related to DevOps configurations. You can assign requests to multiple teams, monitor milestones, and ensure compliance with SLAs. IBM Cloud Pak for Automation facilitates tracking process performance and meeting specified timeframes.

What is most valuable?

I believe two significant features of IBM Cloud Pak for Automation are the focus on SLA management and the capability to handle parallel instances effectively. Parallel instances, for instance, are valuable when dealing with a large number of users, enabling tasks to be performed concurrently for efficient system operation. The SLA aspect is crucial for tracking and ensuring the timely completion of tasks. Additionally, the cloud compatibility of IBM BAW allows for seamless migration from on-premises to the cloud. This version also includes a business rule management system for storing and managing business rules effectively. 

*Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Read full review (792 words)
PeerSpot user
Business Architect at a comms service provider with 5,001-10,000 employees
Verified user of IBM Cloud Pak for Automation
Sep 11, 2022
Allows us to leverage container-based resiliency and availability modeling, but we're having challenges in finding vendors who have experience in developing on the cloud

Pros

"What this product allows us to do is to move from on-prem instances where we are running independent instances of FileNet, Datacap, and ODM. It allows us to leverage container-based resiliency and availability modeling so that we have some visibility across the CP4BA ecosystem. We're now migrating all of our data to be in the Cloud Object Storage, and we can now use some of the features of Azure in terms of how we store and retrieve content for our members and our providers."

Cons

"One of the challenges we're having is finding vendors who have experience in developing on the cloud. We can find developers on the old platform, but it is leading-edge technology. So, we are having some challenges, and IBM is assisting us to find vendor partners. To be able to leverage all the capabilities of the new platform, we have to upgrade our existing ecosystem of FileNet applications. Upgrading to the new platform while trying to modernize is always challenging because it is like you have a moving target."

What is our primary use case?

We got into the migration because CP4BA is an upgraded platform that has FileNet, Datacap, and ODM. It has all of the workflow content management and automation. Applications that used to work independently now work on a new integrated cloud-based containerized platform. We have been working on implementing that probably for the last year.

Our use cases are related to end-to-end workflow content. For example, in group life health, we process the claims, and we use the content and workflow engines to be able to build in some auto-adjudication rules. They have a decision manager application. 

What we're looking to achieve is upgraded capabilities when it comes to cloud-enabling our infrastructure to be able to do end-to-end workflow, also including the end customer. So, by using the access and identity management components of the platform, we will be able to build portals and send secured email links out to the customer to improve our ability to digitally process claims and workflows.

We are upgrading existing applications and developing the capacity to leverage the low-code, no-code features of the platform so that we get more of an agile development cadence going with business analysts, systems analysts, developers, and architects. Once we get the platform in a steady state, there are a number of features that we would like to use that we currently can't use, such as having secured email or having a workflow that also includes digitally posting the information in a portal. We would have more tools in our tool set and we won't have to just use Salesforce and all of those licensing implications.

What is most valuable?

What this product allows us to do is to move from on-prem instances where we are running independent instances of FileNet, Datacap, and ODM. It allows us to leverage container-based resiliency and availability modeling so that we have some visibility across the CP4BA ecosystem. We're now migrating all of our data to be in the Cloud Object Storage, and we can now use some of the features of Azure in terms of how we store and retrieve content for our members and our providers.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (1417 words)