IBM B2B Integrator Reviews

Users find IBM B2B Integrator cost-effective, as it is cheaper annually than previous systems. ROI varies, with some achieving it in two months and others in a year. Many perceive value matching the cost based on data volume and importance. However, as it is not a managed service, it necessitates extra expenses for upkeep.

IBM B2B Integrator is considered expensive, often described as the "Ferrari" of its kind, reflecting its strong capabilities. Costs typically range from $20,000 to over $30,000 annually, varying based on geography, product modules, and company size. Large-scale deployment may use PVUs to determine pricing. Setup involves high initial investment with options like perpetual licenses for on-premises or monthly subscriptions for cloud solutions. Additional costs may arise for support beyond standard licensing fees.

• "The product costs more than 40K."
• "The price of IBM B2B Integrator is too high. However, IBM may be willing to give a discount if there are negotiations. If they see that there is a good opportunity for them they can provide a discount."
• "Licensing depends upon the package you opt for within the solution. The solution is a bit costly compared to the other integration tools in the market."

IBM B2B Integrator is used for EDI transmissions, file transfers, and data exchanges between organizations. It supports various protocols like VAN, AS2, and SFTP, enabling partner onboarding and enterprise integration. Users apply it in finance, healthcare, and logistics to streamline operations, convert file formats, and automate processes. They deploy it on-premises or in hybrid environments for transferring files and integrating with different applications and ERP systems.

Users consistently find IBM B2B Integrator support professional and helpful, often highlighting responsive service and knowledgeable staff. While some experience delays and difficulty reaching higher-level support, many appreciate quick responses for urgent cases. Ratings often fall between 7-9 out of 10. Challenges include navigating the knowledge base and escalation processes. Support quality varies by region, generally better in Europe than in Latin America. Users find answers through tickets, with mixed experiences reported.

IBM B2B Integrator's initial setup is complex, often requiring technical expertise and external consultants. Organizations report difficulties with configuration, especially in high-availability and multi-node environments. Some find the graphical interface user-friendly, though others point out challenges with legacy system integration. While installation may be straightforward, configuring business processes and ensuring system compatibility can be time-consuming. The complexity often depends on the deployment environment and the experience level of the technical team involved.

Companies express confidence in IBM B2B Integrator's scalability, highlighting its capacity for expansion with features like cluster integration and node addition. While praised for vertical and horizontal scalability, some mention challenges with cloud adaptation and integration with new technologies. Organizations note cost considerations and the need for adequate hardware. Despite some complexities, many users find it meets their demands, handling large data volumes effectively in diverse environments, including hybrid and cloud setups.

IBM B2B Integrator exhibits consistent reliability and adaptability, with many users noting it rarely experiences downtime or crashes. While some challenges are related to database space and initial setup, the platform remains dependable after configuration. Stability-rated scores often fall between seven and ten out of ten. Most reported concerns are linked to networking difficulties with high activity accounts or specific features like Sterling File Gateway and do not derive from intrinsic system faults.