I primarily use the solution for backups and disaster recovery.
What is our primary use case?
What is most valuable?
The security is very effective.
It provides us with a single cloud-based console to manage all our backup and recovery operations.
It's easy to use for me. I've used some other clouds and found them hard to understand or to manage things. This platform makes it easy to do so many things all from one place.
I like the built-in security features, encryption, and data backup capabilities.
The product never gives me an error. It runs smoothly, and I've never had a delay in the backup recovery.
It has affected the time we spend managing our backup infrastructure. We've saved a little time.
We use the deduplication capabilities.
It's helped us reduce the cost of long-term data retention. It's good compared to other solutions we've used. The security and speed of the system are quite helpful to us.
The solution does provide automatic updates.
What needs improvement?
The dashboard should be updated. I'd like to see something more modern.
There are other companies that are more cost-efficient.
Sometimes when I upgrade a backup, I get a certain error. However, I've contacted them and they say they've fixed it. I'm not sure, however.
For how long have I used the solution?
I've been using the solution for 2 years.
What do I think about the stability of the solution?
Aside from uploading errors occasionally, I've never had any issues with stability.
What do I think about the scalability of the solution?
We're in the early stages of usage. It would be too easy to judge its ability to scale.
How are customer service and support?
I've only had to contact technical support once. Their service was fine.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used different solutions in the past.
How was the initial setup?
The initial setup was very easy. We didn't face any difficulty. How many people are needed to implement the solution depends on the size of the company.
We do not have to worry about any maintenance. The vendor takes care of that on their end.
What about the implementation team?
We had a third party connect GreenLake to us.
What's my experience with pricing, setup cost, and licensing?
The licensing is smooth, and the pricing is okay.
What other advice do I have?
I'd rate the solution 9 out of 10. I'd advise users to study the model of the solution first; otherwise, they may face problems.
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