Service and Support
Digital Guardian's customer service is quick to respond, with a strong Help Desk resolving issues efficiently. Some find technical support impressive, though others feel it needs improvement. Users experience varied response times, with one-week averages for ticket responses. Some concerns arise with patch deployment delays. The support team is global, available 24/7, yet time zone challenges exist. Feedback indicates training gaps and reliance on partners might affect service quality.
Deployment
Digital Guardian's initial setup varies in complexity. Some find it straightforward and quick, especially if prior data governance policies exist, while others consider it complex due to rule configuration. Deployment time spans from weeks to several months, depending on organizational readiness and resource availability. Documentation and professional services can assist. Some note its comparison with other tools as more complex, but it offers comprehensive features. Both cloud and on-premises options are available.
Scalability
Digital Guardian exhibits notable scalability across various organizations, handling diverse user counts and endpoint numbers efficiently. Users achieve scalability with simple adjustments such as buying more licenses, and it accommodates small to extensive enterprise needs. Challenges may arise in HA replication between regions, but effectively aggregate data on its SaaS platform. End-users give it high ratings for scaling ability, contributing to its broad adoption from mid-sized to large client bases.
Stability
Digital Guardian is stable with frequent updates. Stability is strong if recommended guidelines are followed, though compatibility varies with browsers. Some experience occasional agent stability challenges, but others find it more reliable than competitors like Forcepoint and Symantec. No significant bugs or crashes are reported, and it's considered reliable. Some tech users rate stability highly, appreciating its data loss prevention, though maintenance is crucial for best performance across different systems or applications.