What is our primary use case?
We use the Dell Avamar solution to backup endpoints, including desktops and laptops. We also use it to back up virtual servers using Dell Avamar. With this server, we take backups of all the employees' desktops and laptops. We haven't encountered any backup and restore problems with Avamar. If we will need any support, we will get it from Dell.
How has it helped my organization?
We have divided our infrastructure into two categories: server infrastructure and endpoints. We create endpoint backups in Avamar while the server backups are stored in the cloud.
What is most valuable?
The Dell Avamar tool is easy to configure and highly reliable for backup. It requires little maintenance, not like Commvault. Commvault has a very tough UI and requires much more team effort to configure and install on both the server and client ends. Avamar is a simple and straightforward backup system. The backup performance is also good. There is no resource pressure on the clients during backup. The duplication feature is precious for reducing backup time.
What needs improvement?
The UI is quite old. We've been using this UI since last year, and they haven't changed it. It would be better to update the UI periodically and create attractive dashboards from an administrative point of view.
For how long have I used the solution?
I have been using Dell Avamar for 7 to 8 years.
What do I think about the stability of the solution?
The product is stable. We haven't encountered any recovery issues either.
What do I think about the scalability of the solution?
The solution's scalability is excellent because the new box has a complete set of hard disks. Dell Avamar provides a single license to increase the hard disk capacity, making it easy to scale. We have around 1500 endpoints and are using two instances of IDPA to back up all these desktops and laptops. Whenever we require data, we retrieve it from the Avamar box. It's a good and reliable system for backup and restore.
How are customer service and support?
Whenever we require support, we get it promptly and properly.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Previously, I also used Commvault alongside Avamar. Commvault is very challenging to configure. It is resource-intensive, whether as software or an appliance. Unlike Dell, they don't offer their own OEM box but rely on other servers. If clients purchase their servers and storage, Commvault only provides the software for installation on those systems.
Furthermore, Commvault blames server or operating system quality issues, adding to the complexity. I encountered numerous problems with Commvault. Avamar is more satisfactory since all support responsibilities fall under Dell, simplifying the process compared to dealing with multiple vendors. This centralized support from Dell has been reliable over the past seven to eight years.
How was the initial setup?
The initial setup is easy. We’ve been using it long, so it's not too complicated. It takes no more than eight working hours to initially deploy the solution, at least for installing servers.
New users may need some support from the OEM side. They won't be able to install it themselves. They will require support to set up the server independently for the first time. After that, it's smooth sailing.
In Italy, we gathered all the requirements for the hybrid-based network card, bandwidth, and switch points. After that, we prepared a questionnaire with their support partner for the number of IP addresses in the LAN, which is around 20-22, and DNS records in the DNS servers. There were multiple things required to set up this deployment. After the initial installation of the servers and configuration, we began deploying the policies for the data sets, retention periods, and grouping for backup schedules. These configurations are one-time activities.
What was our ROI?
The ROI of Dell Avamar is good. Nowadays, ransomware and other malicious activities are increasing. Therefore, investing in a backup solution for your data is crucial. Your data must remain secure during destructive events, and you can easily retrieve it. We have encountered situations where a server or machine has gone down, and we have successfully recovered the data using Dell Avamar. Thus, We are delighted with its effectiveness. Furthermore, it is not expensive for us.
What's my experience with pricing, setup cost, and licensing?
The product’s pricing is a bit high.
What other advice do I have?
The solution is very easy to maintain. Whenever we receive any alarms from the Avamar box, we report them to Dell, and the support person helps us resolve the issues.
I recommend this solution, especially for your endpoints' data. Backing up servers, in addition to endpoints, is crucial. Nowadays, it's important to back up your servers on the cloud. This solution is very effective for your endpoints.
Overall, I rate the solution an eight out of ten.
*Disclosure: I am a real user, and this review is based on my own experience and opinions.