Service and Support
Direct support from Microsoft is included in price agreements, with some rating it highly. Many find the system stable enough to avoid needing assistance. Those who do use support find it reliable, though improvement is possible. Ratings vary, with scores from six to eight out of ten. The service quality depends on the region, with positive feedback for Europe and the U.S., but slower response times noted in China.
Deployment
Azure Firewall Manager's initial setup has been simplified, requiring only a few clicks compared to its earlier iteration where users did everything manually. Many find the setup straightforward and uncomplicated, especially if dealing with public interfaces or apps. Some initially found the configuration challenging, particularly newcomers, but ample online resources help ease the process. Most describe the installation as easy, involving just a few steps through the portal for deployment and configuration.
Scalability
Azure Firewall Manager is praised for its high scalability, deployable to extensive limits, with Microsoft offering additional increases if needed. Users appreciate cloud scalability while indicating on-premises scaling demands significant hardware investment. It is used by organizations of varying sizes, with multiple entities rating it positively on scalability, though manual management is sometimes necessary for data handling.
Stability
Azure Firewall Manager is consistently stable, with users highlighting its reliability and absence of glitches, crashes, or freezes. Stability ratings range from seven to nine out of ten, with one user noting it as 99.9% stable. Deployment experiences have been smooth, requiring no troubleshooting. Users express satisfaction with its performance, confirming confidence in Azure Firewall Manager's dependable operation.
