In AWS, we have connected 500 devices to connect different regions, monitor all the devices in the servers, and review that data. All the devices are managed by their credentials. We have used services like S3 bucket and A2C. We need services to manage our devices.
Makes it easy to monitor several devices automatically, but needs to improve support
What is our primary use case?
How has it helped my organization?
If we have connected 500 devices, we need to monitor them. On every device, if something happens, the solution gives a pop-up to notify devices. Because of that, we do not have to monitor every device ourselves.
What is most valuable?
The most valuable features are the device shadow and S3 bucket.
For device management, we consider all the devices. Sometimes, devices are powered off while monitoring data. When the device wakes up, it gives an automatic notification and then requests back to the server. This is implementation because if the device is disconnected from the power, the communication is gone from the AWS. The advantage is that when it powers on, it notifies the services by executing a command.
What needs improvement?
We need to monitor all the services, one by one, for our clients, and every device has different security keys. There is no group to handle all the devices. It would be good if there were one group we could connect 100 devices to to monitor them. The same case. It would be good if security keys were common for all the devices.
For how long have I used the solution?
I have worked with AWS services for one point five years.
What do I think about the stability of the solution?
If the device loses power, it automatically sends a notification. Similarly, when sending data, sometimes the data gets corrupted, and the device sends a notification. The solution is stable overall.
What do I think about the scalability of the solution?
The solution can increase its capacity and functionality based on our demands. Three clients in my company are using the solution.
For companies that have their servers, we have deployed some services from our servers to AWS servers, and we have configured that through VPN. Based on services, we have deployed the AWS servers linked to our servers.
How are customer service and support?
Country-wise, Amazon has divided support, and we spoke to Japan about it. If a customer has a high-priority or low-priority issue, we raise a high or low-priority ticket.
Technical support takes a lot of time. If I get a complaint today, it gets resolved after two or three days. It takes more time, nearly a weekend.
How would you rate customer service and support?
Neutral
How was the initial setup?
We had three people involved in the deployment process. If a client wants a new implementation, the solution takes around three months to install.
What about the implementation team?
A third party handles maintenance.
What's my experience with pricing, setup cost, and licensing?
The company has an annual subscription for AWS services.
Which other solutions did I evaluate?
We have checked other solutions, but they did not meet our requirements.
What other advice do I have?
Only developers can use AWS services. It is very complicated to configure for end users. There is no dashboard in AWS. We can't create the dashboard if we don't use the service desk. Other servers provide dashboards for end users.
I rate AWS Migration Hub a seven out of ten.
