Service and Support
Alcatel-Lucent OmniSwitch Ethernet Switches offer excellent technical support, with most users highlighting responsiveness and availability. Many commend their ability to address requests and provide customizations. Customer service is described as exceptional, with quick email or phone responses. While some utilize partners for support, technical support is generally rated positively, often receiving high scores. Though some feature enhancements may take time, most are satisfied with the assistance provided by Alcatel-Lucent OmniSwitch Ethernet Switches.
Deployment
Setup of Alcatel-Lucent OmniSwitch Ethernet Switches is considered easy and straightforward, with deployment times varying based on company size and constraints. Some companies transitioned in weeks or even hours, often using external partners. Training was necessary for some, while others found configuration simple with standard commands. Users appreciated Alcatel-Lucent's customer service assistance. Even large companies with extensive networks could integrate within a week, while smaller ones managed quicker configurations, although some found it more complex than Cisco.
Scalability
Alcatel-Lucent OmniSwitch Ethernet Switches provide notable scalability, performing reliably across various organizational sizes. Users find the scalability consistent, with easy integration between old and new models without noticeable differences. The consistent interface streamlines management and reduces the need for frequent hardware upgrades. While praised for medium enterprises, some express a need for improved performance in large enterprises and data centers. Satisfied customers leverage its scalability tailored to their needs, often rating it impressively.
Stability
Users find Alcatel-Lucent OmniSwitch Ethernet Switches very stable, reporting minimal glitches or bugs. Many appreciate their ruggedness and performance, citing an excellent feature of clusters and wireless access points. While some value is rated up to nine out of ten, others note issues with models lacking redundant power supplies and integration with open standards. Despite occasional power outage concerns, the stability is generally well-regarded for daily operations.