RPA Project Pitfalls and Challenges

Beware before investing heavily into RPA Project, following slide depicts critical key points to be considered for RPA Project Pitfalls and Challenges:

Setup an Effective RPA Governance Structure for Smoother Adoption and Maturity 

People:

• Internal: Lack of committed team to drive RPA
• Lack of understanding/Fear of Unknown
• Organizational Politics (Resistance within teams)
• Insufficient stakeholder involvement
• Morale issues / cultural effects of bots
• Lessons learnt not captured / propagated
  
• External:Mis-sold on benefits/ savings
• RPA partner lacks skills / experience
• RPA partner unable to scale with demand 

Process :

• Process not stable /changed over time
• Process Not fully understood
• Process not optimized/standardized for RPA
• Not Rule-driven & Inputs are Unstructured
• Underlying systems are unstable / unreliable / change
• High Variance from Happy Path and Larger No. of exceptions
• Undocumented business rules & gaps in SME Understanding

Technology:

• Incorrect RPA software / platform selected
• Alternatives to RPA not explored
• Security / Access control aspects not attended
• Technology roadmap / governance not taken into consideration
• Infrastructure not scalable
• Unstable Dev / Test / Prod environments
• Frequent Changes in Underlying Applications
  

Strategy:

• Not Leadership driven
• Business Case not well-defined / not well-propagated
• Incorrect prioritization/lack of an overarching automation roadmap
• Lack of Business-IT alignment
• Lack of robust operating Model
• No dedicated funding pool available for automation