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RPA Project Pitfalls and Challenges

Nilesh Pawar - PeerSpot reviewer
Director - Cloud Architecture at a computer software company with 10,001+ employees
202

Beware before investing heavily into RPA Project, following slide depicts critical key points to be considered for RPA Project Pitfalls and Challenges:

Setup an Effective RPA Governance Structure for Smoother Adoption and Maturity 

People:

  • Internal: Lack of committed team to drive RPA
  • Lack of understanding/Fear of Unknown
  • Organizational Politics (Resistance within teams)
  • Insufficient stakeholder involvement
  • Morale issues / cultural effects of bots
  • Lessons learnt not captured / propagated
  • External:Mis-sold on benefits/ savings
  • RPA partner lacks skills / experience
  • RPA partner unable to scale with demand 

Process :

  • Process not stable /changed over time
  • Process Not fully understood
  • Process not optimized/standardized for RPA
  • Not Rule-driven & Inputs are Unstructured
  • Underlying systems are unstable / unreliable / change
  • High Variance from Happy Path and Larger No. of exceptions
  • Undocumented business rules & gaps in SME Understanding


Technology:

  • Incorrect RPA software / platform selected
  • Alternatives to RPA not explored
  • Security / Access control aspects not attended
  • Technology roadmap / governance not taken into consideration
  • Infrastructure not scalable
  • Unstable Dev / Test / Prod environments
  • Frequent Changes in Underlying Applications

Strategy:

  • Not Leadership driven
  • Business Case not well-defined / not well-propagated
  • Incorrect prioritization/lack of an overarching automation roadmap
  • Lack of Business-IT alignment
  • Lack of robust operating Model
  • No dedicated funding pool available for automation
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Latest comment:
PeerSpot user
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4 Comments
Surabhi Tak - PeerSpot reviewerSurabhi Tak (Larsen & Toubro Infotech Ltd.)
Real User

This article is definitely going to help to decide in which RPA projects one needs to invest on. Relevant information!

AmitMehetre - PeerSpot reviewerAmitMehetre
Real User

Insightful. Thanks for sharing.

Supriya Shinde - PeerSpot reviewerSupriya Shinde
Real User

thanks for sharing

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