Interactive Voice Response (IVR) helps callers quickly reach the desired department or person in your business.
| Product | Market Share (%) |
|---|---|
| TeleWare Interactive Voice Response | 1.7% |
| Cisco Unified Contact Center Express | 16.1% |
| Nuance IVR | 15.9% |
| Other | 66.3% |
It ensures exceptional customer experience is maintained, especially during peak times and out-of-hours periods. Its simplicity allows you to quickly adapt and change the settings to respond to daily situations. This versatility means businesses can modify call routing quickly and efficiently. You can also personalise messages and offer your customers alternative contact options, including call-back, email and SMS.
TeleWare Interactive Voice Response was previously known as TeleWare IVR.
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