What is our primary use case?
My main use case for Chainstack is building Web3 security and wallets for banks, exchanges, and personal projects. Chainstack provides the API for us to access blockchain networks, which is exactly what we need.
A specific example of how Chainstack fits into one of our projects is that we write applications that need to access endpoints. We grab the endpoint in Chainstack, post it in our application, specify the API key in the environment variable, and that is basically all that is required.
Regarding my main use case with Chainstack, I find that it is very reliable and supports many chains, which is really useful for me. The main weakness is that they are usually not fast in adopting new chains. They might be late by a day, a week, or sometimes two weeks in comparison to competitors, but they are cheap and reliable.
How has it helped my organization?
Chainstack has positively impacted my organization, and I have noticed that the cost is good. We are saving five to ten times compared to Alchemy that we were using previously at the beginning because it is the most popular. Alchemy might be slightly more reliable, but it is very expensive, and the performance was not great all the time. Chainstack is much cheaper and has that same performance.
What is most valuable?
The best features that Chainstack offers for me are reliability and latency. They greatly increased latency not long ago for some of the chains. Chainstack has many chains with good latency, and that is basically the main offering.
The impact of Chainstack on my daily work and my team's workflow is that while it is not helping us deliver the product faster, low latency means we can react to events on the network faster or scan more blocks in the blockchains. Latency is very important in Web3 and whenever you work with a blockchain. Multi-chain support is essential because if you are doing exchanges, you need access to multiple chains to do multiple operations on multiple chains at the same time.
What needs improvement?
For Chainstack to be improved, they can start adopting chains faster, which I would appreciate tremendously. They can react to incidents faster and be more transparent in the console. They have a status page that I need to monitor independently, and whenever I go into the UI or console, I do not really see any incidents. They could add more transparency here.
Documentation is absolutely perfect, and support is top-notch. I have never had any issues with support. They are active in Telegram and Discord and support tickets. Whatever communication method I feel comfortable with, I can discuss issues and someone will help me. It is very convenient. The main area for improvement is transparency regarding whenever there is an issue on a deployed node or any lack thereof. The UI is not really helpful in seeing those issues, so I need to go to the status page. If they increase transparency, it will be much better.
For how long have I used the solution?
I have been using Chainstack for a year and a half.
What do I think about the stability of the solution?
Chainstack is stable in my experience.
What do I think about the scalability of the solution?
Chainstack's scalability for my needs is adequate. They provide me the endpoint, and they can scale up and down whenever I send more or fewer requests, so it is very convenient. In case I need to deploy a new node, I can do so in a second or two.
How are customer service and support?
The customer support for Chainstack is amazing and fantastic. They reply to tickets and in Telegram and Discord within minutes. They are always polite and always trying to help and keep the communication professional. They understand that in Telegram and Discord you can allow yourself a smile or a joke. However, in emails, they communicate extremely professionally.
Which solution did I use previously and why did I switch?
I previously used Alchemy before Chainstack. I switched because they are very expensive and because Chainstack now has better latency.
What was our ROI?
I have seen a return on investment. I am saving five to ten times the cost in comparison to Alchemy, which was much more expensive.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing shows that pricing is one of the main reasons I am using Chainstack. There is no license; there is just a subscription on their platform. I am using the Growth plan, and it works well for me.
Which other solutions did I evaluate?
Before choosing Chainstack, I evaluated other options. I mainly considered three players: Alchemy, QuickNode, and Chainstack. I was using Alchemy at the beginning and then switched to Chainstack as the second-best alternative.
What other advice do I have?
I rate Chainstack an eight out of ten.
I rate it an eight because they can support new protocols faster, which is one point of improvement, and they can add more transparency to the platform and align it with their status page, which is another point.
Chainstack's governance and security are adequate. I use AI extensively because everyone is currently using AI. Chainstack has an MCP, and I use it. I do not have any security concerns, so that is fine.
Regarding Chainstack's AI capabilities, I think the accuracy and reliability of output are adequate. Chainstack provides me with an endpoint to use in my applications. Whenever I use MCP, API, or UI to deploy the endpoint, the output is pretty much the same and adequate. It is just how it should be.
Chainstack is not deployed on our side because Chainstack is a SaaS cloud platform. We just grab the endpoint from them, and they host it somewhere. As for where we host our application, that is a different matter. We host our applications on AWS, but that does not matter in this case because it has nothing to do with Chainstack. We grab the endpoint from Chainstack; that is all that is required.
Regarding which cloud provider Chainstack uses to host my endpoints, it is possible to specify the region where I want my endpoint to be hosted. However, I am using Elastic Nodes from Chainstack, and they provide me with the endpoint closest to me that has the best latency.
My advice to others looking into using Chainstack is to use Chainstack if it is good for you in terms of latency and pricing. In case you want enterprise pricing, go to a different provider.
I rate Chainstack an eight overall.