Justin Dillow

Configuration Engineer III at Harte Hanks
Has 10+ Years Of Experience

Badges

User Activity

About 4 years ago

Answered a question: What project management/portfolio management program would you recommend?

Jira is what we currently use and I have no complaints about it at all.

Over 4 years ago

Replied to Willem Lambrechts What is the best customer onboarding software to work with Temenos T24 (an integrated core banking solution)?

@Willem Lambrechts you mean your middleware makes direct integration obsolete… that is kind of the point of middleware.

Over 4 years ago

Answered a question: What advice do you have for others considering Oracle Service Cloud?

Does it scale the same way your company does? It’s great for small- to medium-size companies but struggles out-of-the-box with big companies (e.g., for >5k logged-in users).

Over 4 years ago

Answered a question: What is the best customer onboarding software to work with Temenos T24 (an integrated core banking solution)?

@Ahmed Essam, Wouldnt you just use Temenos infinity?

Over 7 years ago

Contributed a review of Oracle Fusion Service: It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers.

Experience

Reviews

Over 7 years ago

Oracle Fusion Service

It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers.

Answers

About 4 years ago

Project Management Software

What project management/portfolio management program would you recommend?

Over 4 years ago

CRM Customer Engagement Centers

What advice do you have for others considering Oracle Service Cloud?

Over 4 years ago

CRM Customer Engagement Centers

What is the best customer onboarding software to work with Temenos T24 (an integrated core banking solution)?

About me

Oracle CX Certified Implementation Specialist with over 9 years of designing, implementing, and managing CRM solutions for omi-channel contact centers

Certifications

Oracle RightNow Cloud Service 2016 Certified Implementation Specialist
Oracle RightNow Cloud Service 2016 Support Specialist
Oracle Standalone Cobrowse Dynamic Agent Desktop Cloud Service Implementation Consultant
Oracle Social Relationship Management Support Specialist
Oracle RightNow CX Cloud Service Support Specialist
Oracle RightNow CX Cloud Service Sales Specialist
Oracle RightNow CX Cloud Service PreSales Specialist
Oracle Social Relationship Management PreSales Specialist
Oracle Social Relationship Management Sales Specialist
Oracle Cloud Customer Connect – Bronze Crown Member

Employers

Harte Hanks
Harte Hanks
Harte Hanks
Dell Financial Services
Dell Financial Services
Dell Financial Services
Dell Financial Services

Education

Texas State University-San Marcos
Austin Community College