it_user629511

CEO & Freshdesk reseller at a tech services company with 51-200 employees
Has 10+ Years Of Experience

Badges

75 Points9 YearsTop 20

User Activity

Over 9 years ago

Answered a question: When evaluating CRM Customer Engagement Centers, what aspect do you think is the most important to look for?

Customer experience - ease of use for user Collaboration - simple UI to help team collaborate Integrations - integrate with other tools to share data to help team serve efficiently. Metrics - ability to measure and improve

Projects

Over 9 years ago

Freshdesk implementation for Wilsondale asset management

Customer support portal to manage the building

Experience

Other Skills

salesforce, Zoho

Answers

Over 9 years ago

CRM Customer Engagement Centers

When evaluating CRM Customer Engagement Centers, what aspect do you think is the most important to look for?

About me

I started CloudChoice in an effort to help small businesses solve business problems using cloud solutions. I have enabled sales teams close deals faster, customer support teams increase customer satisfaction and IT teams onboard and service employees efficiently. I specialize in finding the root cause thereby resolving business problems, at all levels- people, product or a process.

Certifications

ITIL V3 Foundation and Training Certification

Education

Goodman School of Business at Brock University
Anna University

Interesting Projects and Accomplishments

Over 9 years ago

Freshdesk implementation for Wilsondale asset management