it_user525810

I am a highly motivated and resourceful IT professional within Service management and delivery working to ITIL standards and a seasoned CA technology consultant with extensive experience in :-
*Service desk methodologies
*IT Service Management(ITSM)
*Managed Services
*Business Management
*Database setup(SQL)
*Network management & monitoring
*Data backup & recovery
*Asset management
*Remote control tools
*Software delivery processes
*Patch management
*Request for Change and Service Level Management disciplines.

Core Specialties includes Implementation/Support of :-
*CA Service Desk Manager
*CA Arcserve Backup
*CA NetQos
*CA Client Automation
*CA I.T Asset Management
*CA Ehealth Network Performance Manager
*CA Spectrum Network Fault Manager
*ITIL Foundation
*MCITP
*MCTS
*OCA
*SQL,
*Project Management
*Service Transition/Service Delivery
*Service Management

Personal Qualities includes :-
• Ability to solve problems quickly and completely
• Good Analytical,Administration and People management skills
• Ability to Multitask and stay organized in a dynamic work environment
• Possess Positive attitude
• Ability to “think outside the box”
• Excellent Organization skill
• Adventurous, independent and sociable
• Excellent interpersonal and leadership skills
• Dedication, honesty and commitment
• Good research and consulting skills
• Good Listening ears and managerial ability
• Excellent ability to learn fast
• Relationship building and time Management
My major achievement and key strength is the ability to manage my dual role effectively both to Signal Alliance and Fujitsu.