Proven expertise in ITSM consulting with an objective to create value for customers.
Extensively worked on ITIL Process and ITSM tool implementations.
Subject Matter Expert for Service Request Management (SRM).
Sound knowledge of ITSM, SLM, CMDB, Dashboard and Analytics.
Hands-on with Integrations, Automation and Customizations.
Engaged with customers for ITSM workshops and requirement gathering.
University of Pune
