it_user177792

Owner at a tech services company
Has 10+ Years Of Experience

Badges

User Activity

Almost 10 years ago

Answered a question: Which Helpdesk software is best for replacing BMC Service Desk Express?

I would honestly look into Spiceworks. It is easy to install and migration is made easy with the many integrations and plugins available Https://community.spiceworks.com/people/hitechusa/signup The best thing is that it is FREE! You can install it on your own server or use…

Almost 11 years ago

Commented on There is a decent amount of information online about administering Google Apps, but more would be helpful.

The standard GMail interface can be a little bit annoying. The newest Google mail solution "Inbox" is very nice and includes the threading capabilities everyone has complaints about I believe Google Apps for Business includes SO much more than email though! You have a…

Answers

Almost 10 years ago

Help Desk Software

Which Helpdesk software is best for replacing BMC Service Desk Express?

Comments

Almost 11 years ago

Email Applications

There is a decent amount of information online about administering Google Apps, but more would be helpful.

About me

I am an IT Consultant, IT Service and Support Technical Specialist, and PC Support Desk Technician through my own small business, Hi-Tech USA Computer Sales and Service. I started Hi-Tech USA in 2008 after parting ways with R.J. Young Co. I was out of work and started a small property management business. The timing was perfect because I helped Real Estate Agent's and Firm's maintain foreclosed properties, and the Real Estate Market started to spiral downward very fast! Due to financial obligations I was forced to put that on hold while I found a full time job! I worked with a small Computer and Printer service company for a few months but decided to start my own IT Support venture! So that is when Hi-Tech USA was established.

Employers

Hi-Tech U.S.A. Computer Sales & Service
R.J. Young Co. (Memphis)
Industrial Power Prducts

Education

Millington Central High School
Hawker Charger Technical School