Strong IT systems support professional with 19+ years of experience supporting Windows OS (XP, 7, 8, 8.1 and 10) and Windows Server OS systems (Server 2003 R2, 2008, 2008 R2, 2012, 2012 R2).
Supports various levels of organizations from small to enterprise levels.
Diversified skill set in Customer Service, Windows System Administration, Project Management, Service Desk and Help Desk Environments, Asset Management, Writing (Policies, Procedures and standardized communications) and Printer support. Effectively works with Vendors for purchases, support and contracts.
Creates and supports IT Infrastructures to meet governmental and regulatory requirements.
Colorado Technical University
Colorado Technical University
National American University
United States Air Force