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2019-03-20T14:02:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What needs improvement with WSO2 API Manager?

Please share with the community what you think needs improvement with WSO2 API Manager.

What are its weaknesses? What would you like to see changed in a future version?

22
PeerSpot user
22 Answers
Eduardo-Perez - PeerSpot reviewer
Public Procurement Area Consultant at Memorandum
Consultant
Top 20
2022-08-17T13:24:39Z
17 August 22

They've already improved a lot of features between versions six and seven. The user interface could be a bit better. Sometimes you have different visual aspects when you change from one screen to another.

XolisaVuza - PeerSpot reviewer
Co-Founder and Chief Technology Officer at AfroCentric Health
Real User
Top 20
2022-07-26T14:29:39Z
26 July 22

I'd like to see some new features and updated functionalities.

Parthasarathy Kesavaraj - PeerSpot reviewer
Software Development Manager at Cisco
Real User
Top 10
2022-06-21T06:01:00Z
21 June 22

WSO2 API Manager can be improved a lot relating to usability. It is a bit heavy. The workflow is more complicated in terms of API creation and publishing.

SS
Integration Architect at a tech consulting company with 201-500 employees
Real User
Top 20
2022-05-26T13:29:49Z
26 May 22

We had some problems with the reverse proxy not being able to invoke fully qualified domain names, so we have to build some custom scripts to solve this issue. In the next release, WSO2 should make multifactor authentication simpler.

RomanFigurny - PeerSpot reviewer
API Developer at CEZ ICT Services
Real User
Top 20
2022-04-06T15:58:36Z
06 April 22

I would improve the product documentation. There are some gaps, and it can be difficult to find the proper documentation for the product if you need to solve something. There are some new features, but we are not currently using the most recent version. We're looking forward to the new release. The initial setup could be simplified.

VC
Software Engineer at eCam Solution Co., Ltd
Real User
Top 20
2022-03-22T07:52:55Z
22 March 22

WSO2 API Manager could improve the API approval system.

Learn what your peers think about WSO2 API Manager. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,513 professionals have used our research since 2012.
NS
Open Bannking,API and SOA Technical Architect at a computer software company with 10,001+ employees
Real User
2022-02-09T07:49:46Z
09 February 22

WSO2 API Manager could increase their security compliance. Here in India, the government is coming with a lot of regulations and required security features which the solutions have to upgrade to meet this requirement. Most of the solutions sell API management as a security solution, but they have to improve the security features. There are a lot of modules and it can be complex.

AG
Product Manager at a university with 1,001-5,000 employees
Real User
Top 5
2021-11-03T11:44:32Z
03 November 21

The user interface needs to improve, it is a bit outdated. There is an Affiliate Marketing monetization in Google Apigee that you would like to use in this solution but is not available. We end up having to build an alternative to get the job done. This feature should be added to this solution.

Modupe Aladeojebi - PeerSpot reviewer
Chief Technology Officer at Swifta Systems and Services
Real User
Top 20
2021-09-29T15:48:00Z
29 September 21

In version 2.5, there is room for improvement on the UI. That may have been addressed in the upgrade to 3.2, which uses the latest front-end framework that's commonly used in other solutions like JIRA. I would need to play around with the upgrade, but I believe the UI issue has been addressed. I can only speak about my experience with the 2.5 version because that's the one I've been able to use extensively. I can say that user management is not really flexible. So, if I want to create 1,000 store users, I can't do it as a publisher. You have to register as a store user using the store URL. It would be nice if API Manager had that functionality as an administrator, so you would have a user management interface where you can create store users.

RiteshShah - PeerSpot reviewer
Vice President at Exzatech Consulting And Services Pvt Ltd.
Reseller
Top 5Leaderboard
2021-05-26T18:39:00Z
26 May 21

Providing easy configuration for email and SMS notifications, layout and customization of admin and developer landing pages.

Arcangelo Di Balsamo - PeerSpot reviewer
CTO Cloud Division at a tech services company with 501-1,000 employees
Real User
2021-02-26T14:54:45Z
26 February 21

The user interface provides all functionalities to configure and manage the product, however its usability, espacially for first-time users, is a little bit "rough" compared to the UI of other commercial API Managers

SS
Sr. Technology Specialist at a computer software company with 5,001-10,000 employees
Real User
Top 5Leaderboard
2021-02-10T09:52:46Z
10 February 21

They don't have different URLs for administrators. They should have one in place like Kong. For example, Kong has Konga as an administrative URL, where everything is available in one place for submissions and subscribers. But with WSO2, they have exposed it on a different port, and if I want to publish, I have to open a different URL with a different port for publishers and subscribers. It'll help if they can combine it on one port. WSO2 API Manager could also be somewhat cheaper.

AR
Project Manager at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
2021-01-21T19:14:41Z
21 January 21

I have been using the older version of the solution and they have made a lot of changes in the newer versions. I tried version 3.2 and it is easier to navigate the APIs and even to manage the API. From what I have experienced from the versions I have tried, they could improve on the multi-tenant environments to allow some kind of SSO single sign-on between tenant. This is one great way to improve this product.

PrashansaShukla - PeerSpot reviewer
Software Engineer at Jio Platforms Limited
Real User
Top 20
2020-12-31T14:47:34Z
31 December 20

From a product perspective, the first thing is that although the documentation provided by WSO2 is good, it could be much better. We're in the middle of a complex migration, moving away from VMs to Kubernetes with the latest version of WSO2 and good documentation is essential to us right now. If you are doing some basic implementation, that's easy enough to do with the current documentation, but suppose you are stuck with an error or you're engineering a complex scenario. In this case, when diving deep into the documentation, it's very helpful to find more information on how things are connected, what each file does, and what the various configuration settings do. Although they do have paid support which may help in cases where documentation is lacking, we aren't paying for a support license at the moment so we would definitely like to see better documentation for those in our kind of situation. Especially since we're using WSO2 API Manager to such a large extent. Beyond documentation, they have provided a caching mechanism which I believe could also use some improvement. Once you have set up and implemented WSO2, caching becomes very important and I think they could work on the cache parameters, etc., to make it easier to work with. Regarding the code itself, there are some bugs which we have encountered among the many different enterprise-level scenarios we have faced. Once again, because we are not paying for the licensed version, it becomes more difficult to request changes and bug fixes to the WSO2 codebase. So, for example, when we find a bug, we would like to be able go to GitHub and get better help on creating a solution that we can quickly push into production.

Andrés Pastorini - PeerSpot reviewer
IT Solutions Architect at Agesic
Real User
Top 20
2020-12-20T08:20:00Z
20 December 20

In terms of what can be improved, we are doing a proof of concept and we found some problems with the migration process from the last version to the 3.2. We have problems with the migration of the tenants.

Leonardo Ferreira - PeerSpot reviewer
Software Architecture Leader at Edenred
Real User
Top 20
2020-11-23T23:51:05Z
23 November 20

I think it would be very unfair for me to answer this question because we are running a very outdated system (they might have improved it a lot with their newer versions), but I'm going to try it anyway. I think they could greatly improve the general UX with their solutions because when you manage different components that are meant to work together, it's very difficult. You have to deal with two completely unrelated interfaces. Perhaps they should include a tool to assist with migrating to Azure.

ZP
Integration Manager at a financial services firm with 10,001+ employees
Real User
2020-11-19T07:24:43Z
19 November 20

I would like it to be a more convenient development platform with the ability to write orchestrations and so on. Our problem with this product is that in my country, we are the only enterprise that has been using this product. We're missing a lot of knowledge from colleagues to consult with, and we also aren't able to recruit people with relevant skills. It is a big problem. The small team that is maintaining this product is the only team that can actually relate to any technical issue. The support that we're getting from the company is not great. There is also a cultural gap there because they're from Sri Lanka, and it is not easy. They're putting in a lot of effort, but they are not meeting our expectations.

SS
Business&Integration Arch Manager at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
2020-10-14T06:37:00Z
14 October 20

I'm using the open-source version, therefore my comments are basically related to just the open-source version. I specify this, due to the fact that, if you have a subscription, you can have access to enterprise support. I need to work within the open-source community to get answers. When I deal with the stack overflow, it's a complex item that could easily be addressed by technical support, and yet, I don't have access to them on my current system. It would be helpful if the solution offered more communication about their technology and services. It would be useful for those of us on the open-source option. Since the product is updated periodically there are lots of provisions. The documentation could be stronger and maybe the community support could be stronger. I don't have the luxury of turning to their in-house technical support to help me troubleshoot. I'm reliant on documentation and the community. The stability is pretty good, but it could be improved. It would be ideal, for our purposes, if the solution offered GraphQL support for the micro-gateway.

SK
Lead Business Analyst at a tech services company with 5,001-10,000 employees
Real User
2020-08-23T08:17:18Z
23 August 20

Integration is an area that needs to be improved. In the next release, I would like to see a suite of applications, from other providers. They have many features that should be integrated to be a part of the WSO2 API Manager.

Xinxiao Li - PeerSpot reviewer
Chief Specialist at a manufacturing company with 10,001+ employees
Real User
2020-07-05T15:50:00Z
05 July 20

WSO2 API Manager is a little complex to use. I think the user interface could be improved. Additionally, the installation setup is a little complex. I think in future versions I would like to see some improvements in the system's installation.

Modupe Aladeojebi - PeerSpot reviewer
Chief Technology Officer at Swifta Systems and Services
Real User
Top 20
2019-08-01T05:43:00Z
01 August 19

It is a very good product, but still, there are some things I think can be improved. I think the interface is the one that comes to mind first. The interface should be much more user-friendly and modern. If you look at other products and their modern user interfaces, you could see what the other companies are doing and what you could be doing. A nice look and feel is something that can impress a user, and it can be trendy and inviting. I think the user interface for now for the WSO2 is not really there yet. The one complaint I get from our business team is the same: they find it not that user-friendly and this makes it more difficult for them to use. It takes some experience to get around. Another feature which I love but can also be improved is usability in terms of switching across the different components of the product. You could have just the user management console and some adjustment in design would make us have less trouble navigating. But the components are all separate. You have to access the publisher console, and then they have a flash publisher. Then you have the store, and more. It is just many things you have to know. So there are different interfaces. I would love a situation where you should be able to just have a single interface where you're executing your role per security. Depending on the role you have, will determine what you can do. I don't have to switch across different interfaces before I could access the publisher using the same roles if I am assigned the privilege. Lastly, another feature I think is needed is in the area of customization. Before you can make any custom changes, you have to be very technical. But it's a bit difficult to make changes depending on what you need to accomplish. The documentation is also not that straight forward and could use work. You have to make a whole lot of changes to the framework. It's a framework, which I think is something that can be more efficient. It's not the common framework that you see in today's development as we have in other products. It is a custom framework that we use for the product. I think for now that really all of the problems are summarized by the interface. They need to invest more on the front end. I know sometimes people will want to work as a back-end guy and that should remain. I think they should invest more on the user interface, user experience to make it better for less technical people.

IK
Head of Product Development at MTS Group
Real User
2019-03-20T14:02:00Z
20 March 19

Support GPRS protocol.

Related Questions
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
Aug 17, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 11 answers
SS
Business&Integration Arch Manager at a tech services company with 201-500 employees
14 October 20
If you are using open-source, it's not expensive. If you choose to upgrade to get enterprise support, then you need a subscription and it has a cost. I am not using the enterprise support and I don't have a subscription. Therefore, I'm not technically paying for the product at all.
Leonardo Ferreira - PeerSpot reviewer
Software Architecture Leader at Edenred
23 November 20
We use the open-source version — the free version.
Ewin Kiser - PeerSpot reviewer
PRINCIPAL AZURE ARCHITECT - Oil & Energy at a energy/utilities company with 501-1,000 employees
Mar 30, 2020
I am a Senior Information Technology Consultant for an Oil and Energy company.  We are currently evaluating Mulesoft Anypoint API Manager and WSO2 API Manager. What are the main differences between the two? Which do you recommend? Thanks! I appreciate the help. 
See 2 answers
Srinivas Kode - PeerSpot reviewer
Vice President - Competency and Channels at Techwave.
02 January 20
We have evaluated WS02, APIGEE, MuleSoft in the past and based on our selection criteria all three scored pretty close with APIGEE with overall high score with a very small difference. However, based on the key driver each one has an advantage such as WS02 on licensing, APIGEE on performance throughput and MuleSoft on robust integration platform. For more information please reach out to me at ksrinivas@techwave.net
KH
System Analyst at a tech services company with 51-200 employees
30 March 20
I think the main difference is that WSO2 is open source and you can free download to use it in your on premises platform. But if you are willing to pay for a fully developed product, Mulesoft will provide better support in your full development of API cycle. You may consider their local support for further evaluation. I think the level of support offered by the product vendor is a key consideration for your choice.
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