I believe there are more improvements that need to be done on the features, especially around looking up the serial number for quick searches and also the reporting, which needs improvement so that users should be able to go in and get different types of reports and dashboard information that will be helpful. To improve TraceLink, I think they first need to have a customer call center where people can call in to follow up on issues. Currently, we tend to be emailing, and sometimes it is not clear if someone is working on the issue or when they are going to get back to you. That is critical, and I am saying that not because I have an issue now, but when I do have an issue, I need to know someone is working on it and when they are going to get back to me. If there is a contact, sometimes it is much easier to talk to the person than to send multiple emails back and forth to get something resolved, which is not helpful either because of the different time zones involved. The needed improvements are around customer service, reporting, dashboards, and country requirements. If that information was available on the website or somewhere where people can reference it, that would be helpful. Then if they had more detailed questions, they can go to TraceLink for clarification.
Tracelink Administrator at a pharma/biotech company with 10,001+ employees
Real User
Top 20
May 19, 2026
TraceLink can improve by potentially extending their service beyond healthcare for supply chain, which is what they are trying to do. Today, I would say it is a very steady solution. For me, it is a perfect solution.
TraceLink offers robust solutions for pharmaceutical track and trace, enhancing supply chain visibility and compliance. Leveraging cloud-based technology, it connects companies across the globe, facilitating secure and efficient information sharing, while maintaining high standards of quality and safety.TraceLink provides a comprehensive platform designed to streamline operations within the pharmaceutical industry. It enables companies to effectively manage supply chain data, ensuring...
I believe there are more improvements that need to be done on the features, especially around looking up the serial number for quick searches and also the reporting, which needs improvement so that users should be able to go in and get different types of reports and dashboard information that will be helpful. To improve TraceLink, I think they first need to have a customer call center where people can call in to follow up on issues. Currently, we tend to be emailing, and sometimes it is not clear if someone is working on the issue or when they are going to get back to you. That is critical, and I am saying that not because I have an issue now, but when I do have an issue, I need to know someone is working on it and when they are going to get back to me. If there is a contact, sometimes it is much easier to talk to the person than to send multiple emails back and forth to get something resolved, which is not helpful either because of the different time zones involved. The needed improvements are around customer service, reporting, dashboards, and country requirements. If that information was available on the website or somewhere where people can reference it, that would be helpful. Then if they had more detailed questions, they can go to TraceLink for clarification.
TraceLink can improve by potentially extending their service beyond healthcare for supply chain, which is what they are trying to do. Today, I would say it is a very steady solution. For me, it is a perfect solution.