2019-11-13T05:29:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
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What needs improvement with ThousandEyes?

Please share with the community what you think needs improvement with ThousandEyes.

What are its weaknesses? What would you like to see changed in a future version?

6
PeerSpot user
6 Answers
AS
APM & Observability Consultant at a tech services company with 1-10 employees
Consultant
Top 20
2022-10-11T10:13:53Z
Oct 11, 2022

They only offer synthetic requests, so they should create an agent for users that can track your request. For example, if I'm playing a game or listening to a song on Spotify, ThousandEyes cannot follow my requests and show me the problem. If they can do this, it will make them the best product in the market.

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Reinaldo Romano - PeerSpot reviewer
Commercial Director at 5Wi
Reseller
Top 20
2022-08-04T20:59:57Z
Aug 4, 2022

ThousandEyes could improve the dashboards by adding more features.

MR
Solution Architect at a tech services company with 10,001+ employees
Reseller
2021-09-02T09:36:28Z
Sep 2, 2021

I don't really have any recommendations for improvements at the moment. I would like the product to offer more agility.

Flavio Estevam - PeerSpot reviewer
CEO at Dinneer
Real User
2020-12-02T19:03:14Z
Dec 2, 2020

The guest portal is hard to use. Clients have faced many difficulties, especially around various mobile devices in order to get LAN authentication. They need to improve this area. Right now, the user experience isn't the best. The guest portal customization also isn't ideal. It's quite difficult to achieve. In some cases, you need to point to another external portal completely in order to provide more functionality. The solution is multi-connective and it's pretty good. If you compare Cisco to HP, Cisco is better, however, it's expensive to implement it and operate it. I need to consolidate and configure our Cisco systems and configure out LAN to DNA. However, the DNA has poor authentification and automation when configured with the solution. There needs to be better integration in the next version or better features that can patch the two together effectively. Otherwise, right now, if it stays as it is, it's not great. In a future release, it would be nice to see more automation with integration in DNA and the product. This would make for an easier administration.

Rodney González - PeerSpot reviewer
Systems Integrator/MSP at AMERITECH SYSTEMS CORP.
Reseller
2020-11-19T07:30:11Z
Nov 19, 2020

Cisco is the standard for anyone wanting something good, the problem with it is the cost and that means that it's not accessible to many smaller companies. It really is a high-end product.

KR
Team Leader System Administration at a manufacturing company with 1,001-5,000 employees
Real User
2019-11-13T05:29:00Z
Nov 13, 2019

We didn't use the solution for that long, so it's hard to remember what we didn't like about the solution. It would be nice if the solution covered other areas like server monitoring.

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Related Questions
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Nov 19, 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
See 1 answer
Rodney González - PeerSpot reviewer
Systems Integrator/MSP at AMERITECH SYSTEMS CORP.
Nov 19, 2020
For now, billing is on an annual basis but it may change to a monthly fee. It's what we would prefer. Whichever way that goes depends on the equipment and service.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 11, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 3 answers
Rodney González - PeerSpot reviewer
Systems Integrator/MSP at AMERITECH SYSTEMS CORP.
Nov 19, 2020
For now, billing is on an annual basis but it may change to a monthly fee. It's what we would prefer. Whichever way that goes depends on the equipment and service.
NM
Senior Service Engineer at a financial services firm with 10,001+ employees
Jul 24, 2022
I have no visibility on the pricing. It's not an aspect of the solution I deal with.
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