2021-11-26T23:40:04Z

What needs improvement with Symantec ServiceDesk?

Julia Miller - PeerSpot reviewer
  • 0
  • 0
PeerSpot user
1

1 Answer

RL
Real User
2021-11-26T23:40:04Z
Nov 26, 2021

The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes. There are some features that sometimes clients don't know how to configure or define. After their done, and take them out of the CI, it's not easy. It could be simplified. In the next release of this solution, I would like to have automation.

Find out what your peers are saying about Broadcom, Zendesk, Atlassian and others in Help Desk Software. Updated: March 2024.
765,386 professionals have used our research since 2012.
Search for a product comparison
Help Desk Software
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers. When asked to weigh in on the essential features of help desk software,...
Download Help Desk Software ReportRead more