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What needs improvement with Oracle Access Manager?

Please share with the community what you think needs improvement with Oracle Access Manager.

What are its weaknesses? What would you like to see changed in a future version?

PeerSpot user
77 Answers

Pakorn Leesakul - PeerSpot reviewer
Top 5Real User

There could be some improvements in the documentation and overall knowledge base of the solution.

reviewer1452045 - PeerSpot reviewer
Top 5Real User

The initial implementation can definitely be improved because you have to work on several components to configure it correctly. Nowadays, most of the solutions are a few clicks before they are installed and then configured. Technical support needs improvement, they could be 200% better. The reason that most people are having problems is because of the support they provide. It's very difficult to engage with them or to get the answers to your queries. The turnaround time is very slow. It needs to be faster. In the next release, I would like to see the integration with non-Microsoft products as well. It takes a lot of time to integrate it with non-Oracle products. If you have an Oracle ecosystem then you can integrate it, but if it is Microsoft SQL or any other databases that are being used then it is not interoperable. It works but it takes time. I would like to see if they can easily integrate with other technologies.

reviewer1274595 - PeerSpot reviewer
Real User

I think two aspects of this product can be improved. The first is that the product overly complex to install and configure. The second is the reliability of the product. It was not very stable and dependable during the period of our experience with it. We definitely had some problems with the stability of the product. Specifically, I remember we had some performance problems due to coherence issues and also problems related to the database. It seems that Oracle Access Manager makes use of a database to store configurations and the session information. In practice, this did not work very well and was resource-intensive. I don't remember exactly everything about the situation right now, but the resources were not being used well and that was the main issue with the product performance and lack of stability. It is difficult to consider the potential for additional features the product might need because the product already has all the features that we needed to fulfill our customer's requirements for the product. So we do not actually need any additional features in particular in order to satisfy our use case. There is the possibility that there could be an addition of some type of risk analysis or adaptive authentication based on risk analysis. But if I'm not mistaken, Oracle already has a separate solution called Oracle Adaptive Access Manager that provides this functionality. It is a feature in another product that is a separate solution — which also means a separate licensing cost. Maybe that is already how they want to pose this as a solution: you install the Oracle Adaptive Manager as a separate product and you integrate both of them. It is just adding another level of complexity and cost. I have not used Oracle Adaptive Access Manager, so I cannot say much about it. But risk analysis is a trending topic in web access management products these days.

RobbertVan Der Hoorn - PeerSpot reviewer

The pricing of the solution is in need of improvement. Oracle products are very expensive. The customization is good, but it could be better still. The documentation needs to be improved. It should offer much more detail than what is currently available.

reviewer1184106 - PeerSpot reviewer
Real User

The mobile access to the solution isn't ideal. They should work to improve its functionality.

reviewer1220412 - PeerSpot reviewer
Real User

It's difficult to say how this solution can be improved since I have been using it for one month. Maybe the user interface needs improvement. However, it's easy to navigate and the process is clearly shown, I don't see much that needs improvement.

Consult344 - PeerSpot reviewer

The product could be improved by simplifying changing the master password. That is, if you change a password in one place it would be good to automate changing the password for all the gateways so that change is less complicated.

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