2019-06-17T17:02:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What needs improvement with Meraki Dashboard?

Please share with the community what you think needs improvement with Meraki Dashboard.

What are its weaknesses? What would you like to see changed in a future version?

24
PeerSpot user
24 Answers
PB
IT Assocciate at UNDP
Real User
2022-09-29T14:56:31Z
Sep 29, 2022

Monitoring overload is an area that can be improved. I would like to see an alert event feature that monitors what users are downloading and how to block some applications.

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RB
Senior Analyst at a manufacturing company with 5,001-10,000 employees
Real User
Top 5Leaderboard
2022-09-20T16:12:56Z
Sep 20, 2022

The downside to the simplicity is that you can't get as granular as you could with the Cisco APs. They don't have a command line interface, or CLI, so you can't just go into the CLI and copy and paste a bunch of commands. You have to do it through the dashboard. That would be the biggest downside. Their biggest improvement needs to be their documentation. With Cisco, for example, you can just Google whatever image your controller is on. You can say, "I want an 8.5 config guide," and they will give you a PDF that goes from A to Z, with everything you need to know in one place for that software image. You can just open up the guide, do a search for whatever you're looking for, and boom, it'll take you to it. Meraki, on the other hand, does not do that, so if you want to learn anything, you kind of have to know what it is you're looking for to begin with. It's just a webpage database of articles and you've got to basically find what you're looking for. I would love to just have a guide for each software release as opposed to me having to hunt it out.

MA
Project Manager at a consultancy with 201-500 employees
Consultant
Top 20
2022-07-20T06:35:41Z
Jul 20, 2022

It is a little bit expensive. Maybe sometimes they just need to add some more integration to not be a hundred percent Cisco. For example, with Cisco Umbrella, if they could integrate, let's say, Palo Alto or some other third-party devices on the API, not on the VPN channel, that would be great. Some features could be added.

RogerRodriguez - PeerSpot reviewer
Head of Corporate Information Technologies at Aleatica
Real User
Top 10
2022-06-28T15:15:57Z
Jun 28, 2022

I can’t recall needing anything specific to be improved. Maybe in six months, we might have a different opinion. I’d like the product to allow for other solutions to be integrated with the dashboard as well.

IS
Quality Control Engineer at Casaplex LLC
Real User
Top 10
2022-05-26T13:21:00Z
May 26, 2022

Meraki Dashboard is a mature product, so it doesn't have a lot of bugs or significant issues, but would love to have the ability to save configurations externally instead of storing them in the database.

MR
Senior Advisor at TwentyTwo
Real User
Top 20
2022-04-27T08:19:09Z
Apr 27, 2022

It's a very complex system. Customers have told me that sometimes there are lots of advanced features that are available and that you can change in the dashboard, but sometimes it's very hard to know what they are. It would be very helpful if next to a lot of the settings, they had a button you could click on, and it would explain what that setting actually does and how it affects your network. Particularly when you're in the dashboard and particularly when you're looking at wireless networks, they have so many advanced options and they're hard to understand. A lot of people don't know what beacon intervalling is or even basic things like channels. Meraki has good documentation on their website, but if it was better linked with the dashboard, it would make it a lot simpler. Small businesses that we deal with use Ubiquiti. In their dashboard, next to every setting you can see what that setting does, which is really helpful. DrayTek is like that as well. We always employ a third party who knows the system inside and out. If you apply it yourself, it would take you forever. From my perspective, that would be the number one thing I would want to see improved as a high-level person, because it would save us a lot of money if we didn't have to employ a third party.

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Miguel Pinhal - PeerSpot reviewer
Systems Administrator at Inetum
Consultant
Top 10
2022-04-25T09:34:01Z
Apr 25, 2022

Meraki Dashboard could improve the user interface by making it more user-friendly. The configuration can at times be difficult. Also their support team could be better with response times.

MR
It specialist
Real User
Top 5Leaderboard
2022-01-25T20:25:59Z
Jan 25, 2022

I can't speak to what needs to be improved. I'm pretty satisfied with it. There needs to be a better way of identifying some hardware. For example, there is some hardware where only the mask address is available - not the full name. There needs to be more improvement on the device-connected interface.

Phil Taul - PeerSpot reviewer
Sr Solutions Architect at Tektel, Inc
Real User
Top 10
2021-08-20T20:55:38Z
Aug 20, 2021

The client VPN could use some help, but that's probably partially Microsoft's fault because of the Windows client for VPNs, which keeps changing. Meraki don't have their own software for connecting to the VPN so you have to use the Windows one. It would be great for them to create a client for users to install to connect to the client VPN server. It's one of the biggest complaints about Meraki.

AP
CyberSecurity & Cloud Solutions Manager at alet communications
Real User
Top 10
2021-03-29T21:36:35Z
Mar 29, 2021

There are some issues with the NAT configuration, it is now impossible to some operations with the solution. I would like to see a VPN feature in a future release that supports tunnelling.

Dipmalya Dasgupta - PeerSpot reviewer
Solution Architect- Network Infrastructure at a tech services company with 201-500 employees
Real User
2020-10-06T06:57:38Z
Oct 6, 2020

Overall, the dashboard is already quite good. However, a few popular improvements that could be suggested include user-based tracking and user-based location tracking. If a client could add those things on, on top of whatever they're using, that would be ideal. For example, within a building, if I am a user and I have a seat on the fourth floor, if I move across the building, the system should be able to track me and should be able to figure out my whereabouts or my position within the building if I'm connected to the wireless. That would make the administrator's life easier in terms of reachability. There should be a certain amount of visibility in terms of security validation, or vulnerability assessment. If that can be incorporated, that would be great. For example, in a single dashboard, you could be getting security incidents, so you could better be able to understand your readiness from the security perspective.

BK
Owner at a tech services company with 11-50 employees
Real User
2020-09-13T07:02:20Z
Sep 13, 2020

There is a bit of a problem when you try to log in and you don't have a fixed IP address. If you're granting access, you need to log in by using the IP address. If your administrator's IP address is not a fixed IP address and it has changed, you might need to update the changed IP address in the interface. For this, you need to log in to the interface to update the IP address. This issue might not have so much to do with Meraki interface.

REZA JOSEPH - PeerSpot reviewer
Solutions Consultant at a tech services company with 501-1,000 employees
Reseller
2020-09-09T06:28:58Z
Sep 9, 2020

They can improve the landing page in Meraki Dashboard. When I go into an organization, they can include a lot more infographics. They can also simplify it a bit and consolidate it. For example, if I've got five branches and I go into customer A's profile or organization, I'd like to see an infographic on the landing page providing a snippet of the entire network layout, that is, all branches in one snapshot. From there, I would like to go into the network that I want to work on or view.

LB
Adm. Director at a tech services company with 1-10 employees
Real User
2020-08-27T10:31:45Z
Aug 27, 2020

The initial setup is complex and can be made more straightforward. The scalability can be improved.

IanMacfarlane - PeerSpot reviewer
ITSM SME at Valencia Advisors IIP
Real User
Top 5
2020-08-09T07:19:48Z
Aug 9, 2020

The biggest problem is the absence of a VPN client like AnyConnect with the device. The Meraki rep that I dealt with actually agreed. He said a lot of people are complaining about the fact that they had to work with a separate VPN. Here is the problem. Let's say you have got to deploy and install a VPN client on 50 workstations. You physically have to go to every one of the 50 workstations and do the VPN deployment manually. You can not just push it out through an email or a group policy. That means you have to touch every machine and configure it based on the type of network card it has and make a whole bunch of other settings. Manually deploying the VPN is about a 20-minute procedure and that is after you learn how to do it. By comparison, if I wanted to roll out 1000 VPN clients with a normal Cisco device, the Cisco AnyConnect software can be just pushed out with some easy instructions and away you go. I think the VPN client is really the only true issue I had with the product itself. The connection that I get from home is sometimes a little shaky when I have to use it remotely, but it is impossible to put the blame on that connection as due to Meraki.

Danny Vergel - PeerSpot reviewer
Analista IT at Randstad
Real User
2019-11-05T23:15:00Z
Nov 5, 2019

We would like to be able to test the health of WAN connections.

AH
Solutions Consultant at a comms service provider with 201-500 employees
Consultant
2019-07-16T05:40:00Z
Jul 16, 2019

I don't think that Cisco needs or wants to improve Meraki. Meraki was acquired by Cisco, and Cisco knows exactly what they wanted from the product. This product is only fitting for small to medium business. In order to work with large corporate enterprises, they have acquired another company that will help them provide an enterprise solution. That's why they are not going to improve Meraki. If they were going to try to scale the application of Meraki to enterprise solutions it would not be a good fit. Both of the Cisco products don't yet support layer 2 MPLS (Multi-Protocol Label Switching). The only vendor I know of today that is supporting MPLS is Nokia. None of Cisco products supporting that protocol, so I think this is a gap in Cisco products.

Jason Polce - PeerSpot reviewer
Practice Director Network Infrastructure at Maureen Data
Real User
2019-07-02T06:57:00Z
Jul 2, 2019

Something that needs to be improved, is the fact that you if you don't renew the subscription license, it stops working. I would also like to see SSL BPM support for anything else.

TA
Network Administrator at a healthcare company with 201-500 employees
Real User
2019-07-02T06:57:00Z
Jul 2, 2019

It would be helpful to have the ability to create a floor plan based on an existing PDF or JPEG, which is automatically converted into a usable network map.

ED
Network Support at a retailer with 5,001-10,000 employees
Real User
2019-07-02T06:57:00Z
Jul 2, 2019

Probably the thing that could use the most improvement is the terminal monitor issues on ports. According to Meraki support, we need a third-party program to integrate other, non-Meraki switches if they don't have that integrator already. It is not a problem with the Meraki switches, of course.

PR
Network Technician at a government with 10,001+ employees
Real User
2019-07-02T06:57:00Z
Jul 2, 2019

The one issue that we have had is that the VPN tunnel would go down unless you worked out with the ISP that you would be using a static IP address on the WAN interface. If you're allowed to just be dynamic then whenever the port and IP changes, it will break the VPN connection and it does not always come back up. Our ISP has the dynamic IP addresses change on a cycle, so this was a problem for us.

SD
Apprentice Technical Project Manager at a retailer with 201-500 employees
Reseller
2019-06-26T05:25:00Z
Jun 26, 2019

The MDM needs improvement. I know that we used to use the MDM for a long time, for one or two years, but we had to leave it because it wasn't really good enough for us. THe MDM should be improved.

UA
Product Specialist at a comms service provider with 1,001-5,000 employees
Real User
2019-06-23T09:40:00Z
Jun 23, 2019

The product can be improved around the captive portal portion. It may be helpful to have maybe some popups or blurbs that just guide you in terms of how to use it or explain what a certain input means. Also, for example, the summary dashboard is under Organization, instead of under Network and sometimes it gets confusing where to actually find the summary dashboard. For me, from a usability or user journey perspective, it can be a bit more intuitive. For example, I want to see the summary from my Network but I have to go to Organization. Also the guides: they are great, but it's very difficult to find user guides, specifically on how to use every single feature. If I have to draw up the user guide, it's quite difficult to find the content. And maybe something which is connected with the support, or the price, or something like that. Or functionality, like more features.

EG
Network Administrator at Diversicare Healthcare Services
Real User
2019-06-17T17:02:00Z
Jun 17, 2019

I am concerned about the fact that once your licensing expires the devices stop working and become a brick.

Related Questions
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Sep 29, 2022
If you were talking to someone whose organization is considering Meraki Dashboard, what would you say? How would you rate it and why? Any other tips or advice?
2 out of 23 answers
UA
Product Specialist at a comms service provider with 1,001-5,000 employees
Jun 23, 2019
Regarding this solution, there are a few additional comments: from my side, because I'm a managed service provider, and we sell and manage services to our customer, I feel what's lacking right now is the technical training to up skill and manage the service provider. In South Africa, a lot of training is not available. In terms of technical training, there's none of that, apart from the CMNO training. I would rate this solution an eight out of ten.
SD
Apprentice Technical Project Manager at a retailer with 201-500 employees
Jun 26, 2019
We use the solution every day, every hour. We usually check the dashboard once a day. Be aware that it's really easy to use, so you can easily make the wrong changes for example, but can get help easily from good people. Meraki is very accessible. It's a solution that can be used by anyone - by administrators, by end-users, by a lot of people. You have to be aware that it is pretty easy to be used, but you have to use it well. Use it well and it will be fine. The MDM, however, is bad. We're using another MDM now because Meraki was so bad. I would rate the solution 9 out of 10.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 11, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 16 answers
UA
Product Specialist at a comms service provider with 1,001-5,000 employees
Jun 23, 2019
From a pricing perspective, they are still expensive.
ED
Network Support at a retailer with 5,001-10,000 employees
Jul 2, 2019
Cost and pricing falls outside of my responsibility.
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