One of the more important updates that have happened lately in the tool is related to the tool's ability to process data mining. What I mean by data mining is that now you have the ability to take the timestamp of the data from the ERP or transactional data, create your process maps, and then try to see how much compliance is actually happening within your processes. The aforementioned area is one capability that has been added to the tool over the last few years. You can now tell with the tool how much of your process is actually following the required path where everything is approved and where it goes for exception handling, how many transactions are going, what type of transactions really get into exceptions, and then take care of the management and make improvements. One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities. The ability to get into customer template requirements and then create different reports from the data they have is one area which can be improved.
Solution Consultant at a healthcare company with 51-200 employees
Reseller
Top 20
May 13, 2024
If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.
Senior Process Engineer at Wells Fargo International Solutions
Real User
Aug 25, 2023
The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings. The web modeling part can be a bit complex or difficult for new users of the solution. Simplifying the look and feel to make the web modeling part easy to use can greatly improve iGrafx.
With iGrafx, the implementation and the licensing were pretty complex. Now they have simplified it, so that problem has lessened. They had a very elaborate setup. Depending on the implementation type of module and type of users, they had different account types to be created. It used to get pretty hard to convince people to use it based on what is required. However, luckily, they simplified it. iGrafx is working on integrating a process mining tool as part of the solution itself. I'm looking forward to that. We’re excited to get to the point where you can build the processes from the data which you have from the other systems.
The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process. By improving this, the user will have a more varied gamut of tools to showcase the information they have within the process. Not all processes are the same. We have many types of domains, and all those domains have different types of processes. Adding additional symbols or object types would enable us to better express ourselves, which would result in a more detailed and accurate process. iGrafx would also benefit from including more diagrams like other solutions offer, along with BNM, which has constructs that can be used.
Learn what your peers think about iGrafx Process360 Live Platform. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
Process Administrator at a tech services company with 51-200 employees
Real User
Aug 31, 2021
Unfortunately, I haven't been able to find a reseller in Mexico. The product needs better product distribution. It would be nice to have a Spanish user interface available to us.
Quality Manager at a consumer goods company with 5,001-10,000 employees
Real User
Nov 9, 2020
If the price of the solution was more competitive, it would have made things easier for our company to extend the usage. Because we are mostly Microsoft-oriented, there are people more inclined towards Visio than iGrafx. I'd like to see additional features such as a multi-language option which is currently only possible if you publish in Java. I'm publishing in HTML and it's not possible to use multi-language. The same applies concerning the ability to increase and decrease size which would provide extra functionality when publishing. If you're not in the cloud and you're a single user, these things would make a difference.
Telecommunications Process Improvement Suprevisor at a comms service provider with 10,001+ employees
Real User
Sep 24, 2019
There is room for improvement in the printability of the flows. The workflow or the shape — if I'm working on a cross-functional, multi swim-lane workflow — can sometimes get very big, and it's not easy to have a printable and readable version. This is a big problem, so I have to print it on an extremely big A3. Something that is found in Visio but is not found in iGrafx, or at least I haven't found it, is that it allows me to have a multi-page or multi-sheet process. I'm able to split a process across many pages rather than having one big process on a page. I can link between these pages with an off-page reference. Also, dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process. In just a few minutes or within an hour you can make one that is very complicated. Or, during a meeting, you can do one in Visio without being distracted by the complexity. In iGrafx, that part is not that easy. iGrafx can produce very sophisticated workflows that can cover a lot of detail. This sophistication is not always bad, but it's not always good. Finally, one more problem that I hate with iGrafx is that the format of the files or the flows is usually in an extension called igx. igx is very a very specific format that I can't access or deal with except in iGrafx. If I'm going to edit these workflows in Visio later on, I have to use a converter. I've only found one converter, in all the online forums, to convert an igx file to a Visio file. And it's another cost, of course. You have to pay for it. So if you are using iGrafx and decide at any point that it's not meeting your expectations, you have to pay for this converter, and not only the cost for the new software. The output from iGrafx should be in a format that's more accepted by other kinds of software that deal with the workflows.
Human Resources at a comms service provider with 1,001-5,000 employees
Real User
May 22, 2019
It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server. I would like to see better communication between the sensor process team and the end users.
The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling...
One of the more important updates that have happened lately in the tool is related to the tool's ability to process data mining. What I mean by data mining is that now you have the ability to take the timestamp of the data from the ERP or transactional data, create your process maps, and then try to see how much compliance is actually happening within your processes. The aforementioned area is one capability that has been added to the tool over the last few years. You can now tell with the tool how much of your process is actually following the required path where everything is approved and where it goes for exception handling, how many transactions are going, what type of transactions really get into exceptions, and then take care of the management and make improvements. One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities. The ability to get into customer template requirements and then create different reports from the data they have is one area which can be improved.
If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.
The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings. The web modeling part can be a bit complex or difficult for new users of the solution. Simplifying the look and feel to make the web modeling part easy to use can greatly improve iGrafx.
With iGrafx, the implementation and the licensing were pretty complex. Now they have simplified it, so that problem has lessened. They had a very elaborate setup. Depending on the implementation type of module and type of users, they had different account types to be created. It used to get pretty hard to convince people to use it based on what is required. However, luckily, they simplified it. iGrafx is working on integrating a process mining tool as part of the solution itself. I'm looking forward to that. We’re excited to get to the point where you can build the processes from the data which you have from the other systems.
The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process. By improving this, the user will have a more varied gamut of tools to showcase the information they have within the process. Not all processes are the same. We have many types of domains, and all those domains have different types of processes. Adding additional symbols or object types would enable us to better express ourselves, which would result in a more detailed and accurate process. iGrafx would also benefit from including more diagrams like other solutions offer, along with BNM, which has constructs that can be used.
It can be more user-friendly. Its licensing can also be better.
Unfortunately, I haven't been able to find a reseller in Mexico. The product needs better product distribution. It would be nice to have a Spanish user interface available to us.
If the price of the solution was more competitive, it would have made things easier for our company to extend the usage. Because we are mostly Microsoft-oriented, there are people more inclined towards Visio than iGrafx. I'd like to see additional features such as a multi-language option which is currently only possible if you publish in Java. I'm publishing in HTML and it's not possible to use multi-language. The same applies concerning the ability to increase and decrease size which would provide extra functionality when publishing. If you're not in the cloud and you're a single user, these things would make a difference.
In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet.
There is room for improvement in the printability of the flows. The workflow or the shape — if I'm working on a cross-functional, multi swim-lane workflow — can sometimes get very big, and it's not easy to have a printable and readable version. This is a big problem, so I have to print it on an extremely big A3. Something that is found in Visio but is not found in iGrafx, or at least I haven't found it, is that it allows me to have a multi-page or multi-sheet process. I'm able to split a process across many pages rather than having one big process on a page. I can link between these pages with an off-page reference. Also, dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process. In just a few minutes or within an hour you can make one that is very complicated. Or, during a meeting, you can do one in Visio without being distracted by the complexity. In iGrafx, that part is not that easy. iGrafx can produce very sophisticated workflows that can cover a lot of detail. This sophistication is not always bad, but it's not always good. Finally, one more problem that I hate with iGrafx is that the format of the files or the flows is usually in an extension called igx. igx is very a very specific format that I can't access or deal with except in iGrafx. If I'm going to edit these workflows in Visio later on, I have to use a converter. I've only found one converter, in all the online forums, to convert an igx file to a Visio file. And it's another cost, of course. You have to pay for it. So if you are using iGrafx and decide at any point that it's not meeting your expectations, you have to pay for this converter, and not only the cost for the new software. The output from iGrafx should be in a format that's more accepted by other kinds of software that deal with the workflows.
It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server. I would like to see better communication between the sensor process team and the end users.
I would love to see a template and shapes for customer journey mapping.