Business Wac Application Support Lead at Equatorial Coca-Cola Bottling Company
Real User
Top 10
Jul 21, 2025
I have experience with multiple solutions. I am a customer and serve as the technical support for our company. I am the Business Applications Support Lead at Equatorial Coca-Cola Bottling Company. On a scale of 1 to 10, I rate Epicor ERP an 8, based on the product's ability to grow with organizational needs.
The product remains the same whether deployed on-premises or in the cloud; only the licensing aspect differs. Additional support, including training, requires separate payments. The only free component with Epicor ERP is the pre-sales demos. We have not gone live yet with Epicor ERP after two years. We are expecting about 300 people to use it once we go live. This product doesn't meet our expectations, but this feedback could serve as a warning for other users. Based on this negative experience, I would rate Epicor ERP a one out of ten.
NetSuite ERP is better than Epicor ERP in terms of complex finance functionality. However, Epicor ERP's newer Kinetic version is much better for discrete and project manufacturing. It's about ten years ahead of NetSuite ERP in that area. It depends on what you need. One of my customers is considering using NetSuite ERP for international finance across 23 legal entities in seven countries but Epicor ERP for two or three production sites. I don't think Epicor ERP's real-time analytics are better than those of other systems. It is good for certain types of manufacturing but isn't as broad as SAP or Microsoft Dynamics. I'd rate the tool eight and a half to nine out of ten for production functionality. Their finance functionality is limited compared to Microsoft, NetSuite, or SAP. Their document management is outdated and not user-friendly. I help customers choose the best solution but don't sell licenses. All these systems are about the same for integration for cloud-based solutions, but NetSuite ERP's documentation is better than Epicor ERP's.
Personal Consultant at a financial services firm with 51-200 employees
Reseller
Jun 13, 2023
I noticed that using Epicor in the medical device market involves several unique criteria, such as feasibility and locating devices with specific software installed to update the software when necessary for critical reasons. Therefore, the main purpose of the micro ten is to educate users and explain the implementation of Epicor features to meet the requirements of the medical device industry. The medical device field is quite complex. It requires specific knowledge and expertise, particularly regarding scalability and other factors. Thus, a suggested step would be to involve individuals familiar with the software to ensure its successful operation. Once it's functioning, I assume it works very well, especially within a market like this. I cannot make a conclusive judgment because my interest lies in observing this medical device industry since I primarily work with small manufacturers. I seek a solution that caters to the needs of my own company. I currently use an open ERP, an open-source solution, and I have been satisfied. However, since I operate within my own company with a team of 10 software specialists, we can easily use open-source software and modify its code. I rate the overall solution a five out of ten.
The solution is maintained by the users. There are no system admin-specific needs that I'm aware of. The largest element of the success of any project similar to this is change management related to executives supporting the team that has to implement it. If the executive team isn't supporting them, it's going to be difficult. It doesn't matter which system you choose. I rate Epicor ERP a nine out of ten.
Individuals need to review their processes and match them with the proper tool. I believe that is the key to a good implementation in any ERP tool. I would rate Epicor ERP a ten out of ten.
CEO at a tech services company with 11-50 employees
Real User
Oct 26, 2021
Epicor doesn't have a good story to tell when it comes to the cloud in this region. I am in Malaysia, and, in South East Asia, Epicor still pushes the on-prem solution rather than the cloud solution. That's mainly due also to the fact that it's still very client server-based, rather than web interface or web UI-based. When considering using and implementing the solution with clients, we help extend a typical ERP with things like robotic process automation or putting a low-code/no-code platform to fully digitize the whole process. In the ERP system, there's still a paper trail going on in most companies, and we don't ever really fully digitize. To me, it's important to look at tools that can extend the whole digital footprint, rather than to just look at a bare ERP system, due to the fact that that's enough. That would be something a new user should keep in mind. They need to use AI and machine learning in an ERP product in order to enhance it. I don't see very much going on in Epicor. However, I've seen Microsoft do a lot of stuff with their product. Another way to say this is you need to look around and see what other vendors out there can offer and if that is more than what you are getting out of your ERP system. This may not suit everyone's needs. I'd rate the solution at a six out of ten.
Epicor is an excellent ERP. The software is very flexible, but always remember that just because you can do it, does not mean you should. There are a lot of different tools for reporting. Understand what information you want to system to report upfront and use that to help you chose what you need. Try to lock in pricing for the first couple of years. It is really difficult for companies to determine everything they need upfront. This is especially important if you intend to go live on the basics first and then expand to other functionality. Epicor does not allow you to return software. Do not forget to include in your budget any new employees you will need to hire to support your new ERP. It is very common for companies to hire someone the write reports. Many firms also hire business analysts and support personnel.
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I have experience with multiple solutions. I am a customer and serve as the technical support for our company. I am the Business Applications Support Lead at Equatorial Coca-Cola Bottling Company. On a scale of 1 to 10, I rate Epicor ERP an 8, based on the product's ability to grow with organizational needs.
The product remains the same whether deployed on-premises or in the cloud; only the licensing aspect differs. Additional support, including training, requires separate payments. The only free component with Epicor ERP is the pre-sales demos. We have not gone live yet with Epicor ERP after two years. We are expecting about 300 people to use it once we go live. This product doesn't meet our expectations, but this feedback could serve as a warning for other users. Based on this negative experience, I would rate Epicor ERP a one out of ten.
Overall, I would rate Epicor ERP a nine out of ten.
I would recommend Epicor ERP to other businesses and advise them to have a roadmap for its implementation. Overall, I would rate Epicor ERP as a nine.
NetSuite ERP is better than Epicor ERP in terms of complex finance functionality. However, Epicor ERP's newer Kinetic version is much better for discrete and project manufacturing. It's about ten years ahead of NetSuite ERP in that area. It depends on what you need. One of my customers is considering using NetSuite ERP for international finance across 23 legal entities in seven countries but Epicor ERP for two or three production sites. I don't think Epicor ERP's real-time analytics are better than those of other systems. It is good for certain types of manufacturing but isn't as broad as SAP or Microsoft Dynamics. I'd rate the tool eight and a half to nine out of ten for production functionality. Their finance functionality is limited compared to Microsoft, NetSuite, or SAP. Their document management is outdated and not user-friendly. I help customers choose the best solution but don't sell licenses. All these systems are about the same for integration for cloud-based solutions, but NetSuite ERP's documentation is better than Epicor ERP's.
I would recommend Epicor ERP to other users. Overall, I rate Epicor ERP a seven out of ten.
Implementing the product will be much easier if we get our data and processes right. Overall, I rate the solution a seven out of ten.
I noticed that using Epicor in the medical device market involves several unique criteria, such as feasibility and locating devices with specific software installed to update the software when necessary for critical reasons. Therefore, the main purpose of the micro ten is to educate users and explain the implementation of Epicor features to meet the requirements of the medical device industry. The medical device field is quite complex. It requires specific knowledge and expertise, particularly regarding scalability and other factors. Thus, a suggested step would be to involve individuals familiar with the software to ensure its successful operation. Once it's functioning, I assume it works very well, especially within a market like this. I cannot make a conclusive judgment because my interest lies in observing this medical device industry since I primarily work with small manufacturers. I seek a solution that caters to the needs of my own company. I currently use an open ERP, an open-source solution, and I have been satisfied. However, since I operate within my own company with a team of 10 software specialists, we can easily use open-source software and modify its code. I rate the overall solution a five out of ten.
The solution is maintained by the users. There are no system admin-specific needs that I'm aware of. The largest element of the success of any project similar to this is change management related to executives supporting the team that has to implement it. If the executive team isn't supporting them, it's going to be difficult. It doesn't matter which system you choose. I rate Epicor ERP a nine out of ten.
Individuals need to review their processes and match them with the proper tool. I believe that is the key to a good implementation in any ERP tool. I would rate Epicor ERP a ten out of ten.
They have recently updated some features. I rate Epicor ERP an eight out of ten.
Epicor doesn't have a good story to tell when it comes to the cloud in this region. I am in Malaysia, and, in South East Asia, Epicor still pushes the on-prem solution rather than the cloud solution. That's mainly due also to the fact that it's still very client server-based, rather than web interface or web UI-based. When considering using and implementing the solution with clients, we help extend a typical ERP with things like robotic process automation or putting a low-code/no-code platform to fully digitize the whole process. In the ERP system, there's still a paper trail going on in most companies, and we don't ever really fully digitize. To me, it's important to look at tools that can extend the whole digital footprint, rather than to just look at a bare ERP system, due to the fact that that's enough. That would be something a new user should keep in mind. They need to use AI and machine learning in an ERP product in order to enhance it. I don't see very much going on in Epicor. However, I've seen Microsoft do a lot of stuff with their product. Another way to say this is you need to look around and see what other vendors out there can offer and if that is more than what you are getting out of your ERP system. This may not suit everyone's needs. I'd rate the solution at a six out of ten.
Epicor is an excellent ERP. The software is very flexible, but always remember that just because you can do it, does not mean you should. There are a lot of different tools for reporting. Understand what information you want to system to report upfront and use that to help you chose what you need. Try to lock in pricing for the first couple of years. It is really difficult for companies to determine everything they need upfront. This is especially important if you intend to go live on the basics first and then expand to other functionality. Epicor does not allow you to return software. Do not forget to include in your budget any new employees you will need to hire to support your new ERP. It is very common for companies to hire someone the write reports. Many firms also hire business analysts and support personnel.