Software Engineer at a university with 5,001-10,000 employees
Real User
Top 10
Jun 17, 2026
Regarding how commercetools can be improved, I did not find anything that could be better in terms of features for my use case. However, the resources and documentation of commercetools could be clearer so developers can understand the APIs and build websites accordingly. Whatever is needed for my use case, commercetools provides. If the project scales and certain companies require additional changes, you might need customization in Merchant Centers. Otherwise, all the features that are there provide what I needed. Additionally, commercetools could improve how they handle the customer database and orders by consolidating their two separate collections for carts and orders. Once a cart is ordered, it is converted into an order state, and this process could be improved. Furthermore, they could improve the customer collections. When I was using commercetools, there was no AI analytics, but they could add AI features such as product recommendations for specific customers based on their viewership, cart suggestions, and bundle products. These are improvements they could make.
Software Engineer at a computer software company with 201-500 employees
Real User
Top 10
Jun 17, 2026
I don't have any improvements to suggest. I really enjoy working with commercetools, and I currently don't have any other suggestions regarding things that need improvement — even small ones, such as documentation, UI, or integrations.
commercetools can be improved in areas such as order management and the checkout process. After checkout, order management can improve, and the metrics in Merchant Center can be enhanced because we have limited information about orders in Merchant Center that could be improved.
Commercetools offers a flexible, API-first eCommerce platform that caters to businesses seeking a scalable solution to manage their digital commerce operations efficiently.Commercetools is designed for dynamic businesses wanting to enhance their digital presence with a microservices-based architecture. With a focus on headless commerce, it gives businesses unparalleled flexibility to integrate and customize their digital commerce platforms. The platform enables businesses to decouple the...
Regarding how commercetools can be improved, I did not find anything that could be better in terms of features for my use case. However, the resources and documentation of commercetools could be clearer so developers can understand the APIs and build websites accordingly. Whatever is needed for my use case, commercetools provides. If the project scales and certain companies require additional changes, you might need customization in Merchant Centers. Otherwise, all the features that are there provide what I needed. Additionally, commercetools could improve how they handle the customer database and orders by consolidating their two separate collections for carts and orders. Once a cart is ordered, it is converted into an order state, and this process could be improved. Furthermore, they could improve the customer collections. When I was using commercetools, there was no AI analytics, but they could add AI features such as product recommendations for specific customers based on their viewership, cart suggestions, and bundle products. These are improvements they could make.
I don't have any improvements to suggest. I really enjoy working with commercetools, and I currently don't have any other suggestions regarding things that need improvement — even small ones, such as documentation, UI, or integrations.
commercetools can be improved in areas such as order management and the checkout process. After checkout, order management can improve, and the metrics in Merchant Center can be enhanced because we have limited information about orders in Merchant Center that could be improved.