Software Engineer at a university with 5,001-10,000 employees
Real User
Top 10
Jun 17, 2026
My experience with the documentation and learning resources for commercetools is that it was not very clear. When I wanted to do something, I needed to go through the entire documentation of that particular feature, whether adding a product or adding a custom field. The documentation was not clear. They should separate documentation for the API, showing what response you can get and the structure of the response, from what that particular feature does. They could separate these things, but they are currently integrated into one. Documentation was reasonably decent, but I have read more structured documentation than this. There are quite a number of fewer resources and fewer YouTube resources available. They should organize more coaching sessions for developers so they can learn commercetools. That is the only problem I encountered. commercetools helps with personalization and customer segmentation for the e-commerce site quite well. Personalization and customer segmentation capabilities are quite good. However, as mentioned, they should include AI features where they can recommend products to customers. They are lacking in that area. Otherwise, it is fine. commercetools is quite flexible when it comes to customizing the e-commerce experience. Everything you need to change is available through API or Merchant Centers. You can easily change anything. My advice is to try not to learn everything inside commercetools because it is not required. Learn only those things that are necessary to save time and apply more knowledge to those areas which are required for your product. My rating for this product is eight out of ten.
Software Engineer at a computer software company with 201-500 employees
Real User
Top 10
Jun 17, 2026
The AI is helpful for simple questions, but for more complex ones, it sometimes gives me the wrong answer — its accuracy isn't 100%. commercetools is very flexible because it's headless, so through the API you can easily connect it to other platforms, such as AWS, for example by using extensions and subscriptions. The documentation and resources available for commercetools are very clear and helpful. For testing, I only do visual testing through the Merchant Center, since the platform doesn't provide support for this process. I think commercetools handles high-traffic events, such as Black Friday, well, without performance issues. I can easily manage user access and permissions within commercetools, as there's a dedicated section for configuring these settings. I would rate this product an 8 overall.
Commercetools offers a flexible, API-first eCommerce platform that caters to businesses seeking a scalable solution to manage their digital commerce operations efficiently.Commercetools is designed for dynamic businesses wanting to enhance their digital presence with a microservices-based architecture. With a focus on headless commerce, it gives businesses unparalleled flexibility to integrate and customize their digital commerce platforms. The platform enables businesses to decouple the...
My experience with the documentation and learning resources for commercetools is that it was not very clear. When I wanted to do something, I needed to go through the entire documentation of that particular feature, whether adding a product or adding a custom field. The documentation was not clear. They should separate documentation for the API, showing what response you can get and the structure of the response, from what that particular feature does. They could separate these things, but they are currently integrated into one. Documentation was reasonably decent, but I have read more structured documentation than this. There are quite a number of fewer resources and fewer YouTube resources available. They should organize more coaching sessions for developers so they can learn commercetools. That is the only problem I encountered. commercetools helps with personalization and customer segmentation for the e-commerce site quite well. Personalization and customer segmentation capabilities are quite good. However, as mentioned, they should include AI features where they can recommend products to customers. They are lacking in that area. Otherwise, it is fine. commercetools is quite flexible when it comes to customizing the e-commerce experience. Everything you need to change is available through API or Merchant Centers. You can easily change anything. My advice is to try not to learn everything inside commercetools because it is not required. Learn only those things that are necessary to save time and apply more knowledge to those areas which are required for your product. My rating for this product is eight out of ten.
The AI is helpful for simple questions, but for more complex ones, it sometimes gives me the wrong answer — its accuracy isn't 100%. commercetools is very flexible because it's headless, so through the API you can easily connect it to other platforms, such as AWS, for example by using extensions and subscriptions. The documentation and resources available for commercetools are very clear and helpful. For testing, I only do visual testing through the Merchant Center, since the platform doesn't provide support for this process. I think commercetools handles high-traffic events, such as Black Friday, well, without performance issues. I can easily manage user access and permissions within commercetools, as there's a dedicated section for configuring these settings. I would rate this product an 8 overall.