Manager at a computer software company with 501-1,000 employees
Real User
2020-12-03T14:22:00Z
Dec 3, 2020
We are using it as a technical support incident management for our external customers. We use it internally to track for incident management. We use it for the customer portal and reporting.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
We are using it as a technical support incident management for our external customers. We use it internally to track for incident management. We use it for the customer portal and reporting.